I stayed at the Soria Moria from January 5th to 13th ( If Miss Sokha or Kristen are reading this, it's Elizabeth from Room 403 :) ) and I loved every minute from it, so I'm surprised to read the negative reviews here.
The hotel arranged my tuk tuks every day ( $1 into town, which wasn't my idea of a mark up, especially when I would get a tuk tuk back to the hotel and was usually always charged $2). They also arranged my tours and I thought the prices were extremely fair and reasonable. The guide they arranged for Angkor Wat was great, as was the regular driver for all my tours. He always had a cooler in the tuk tuk with cold water and cold wipes for when I came out of each Temple and he would see how hot I was. .... I didn't see any other tuk tuk drivers with coolers etc. He also brought maps and guidebooks along for me...very thoughtful.
When I went out to Tonle Sap, Miss Sokha from the hotel called the driver when we were en route and he passed the phone to me; she just wanted to warn me about the scam some of the boats try on tourists and was adamant that I shouldn't buy the books for the school. I really appreciated her doing that as I would probably have fallen for it.
I particularly liked the ethical management and support of the local community... there was a strong sense of social conscience throughout the hotel which was great to see. I feel strongly about going to countries like Cambodia as a tourist and only thinking of what I'm getting out of it; I hope I'm also supporting the local community as a responsible tourist and not just the corporate sector. Kristen supports her staff with great training, ensures all products in the hotel (furniture, soft furnishings, staff uniforms etc) are made locally. There's a flyer in each room detailing exactly how the hotel supports the local community and it's extensive.
The breakfast was good... if people want 5 star breakfasts they should stay in 5 star hotels (and pay the 5 star prices too). There was always the standard dishes of fresh fruit and a couple of juices, tea and coffee, toast and baguettes with various jams etc, salad, a couple of cereals, and about 5 or six different hot items every day (omelets, boiled/ fried eggs, bacon, sausage, pancakes, potatoes etc)...what more do you want?? I thought it was very fair value for the room rates.
The dinner for the Apsara dance on Friday night was great.... two different set menus to choose from for either $8 or $10, and that was for 3 courses. The dancers were just fantastic and they only ask for a donation to support their school (unlike the Raffles hotel where dinner and dance is $33). The Wednesday night special of all tapas dishes and all drinks for $1 each is excellent value, and I was always given a complimentary plate of a hot baguette and aioli as well.
The hotel is only a 5 minute walk from the Old Market (10 for me because I'm slow!!... and it was so very hot) but it was nice to be just across the river, away from the noise of the bars at night.
I understand that people get upset when things go wrong, but we also have to understand that we all make mistakes... I don't believe for a minute that the Soria Moria staff would do anything to deliberately upset a guest. This is the first time in 24 years of travelling that I've ever written a thank you card to hotel staff. They were so lovely...from the doorman, to reception staff, the wait staff in the restaurant etc...everyone was warm and friendly and took an interest in my visit. When I came into the hotel every day, Miss Sokha would greet me by name and ask how I had enjoyed my tour/ helicopter ride/ massage etc...she would remember what it was I planned to do that day.
I also saw how a staff member handled a mouthful of loud abuse from a guest at breakfast one morning...he was complaining to her about something that had happened to him in a different part of the hotel the day before and that she didn't even know about (but everyone in the breakfast room sure heard about it). The staff member there listened with far better grace and manners than she was experiencing.
The only thing I didn't like wasthat there was no in-room safe. Thee were lockers in the foyer that guests could use so it was my choice entirely not to make use of them.
I loved my stay here and was sad to leave.
- Official Description (provided by the hotel):
- Soria Moria is a small cheerful hotel in the center of Siem Reap, with 38 bright and spacious rooms, establish by a Norwegian couple. Being a small intimate hotel, the Soria Moria Team is able to provide its guests with personalized service. It’s a 15 minute drive to Angkor Wat, and walking distance to the old market & the hustle and bustle of town. The hotel as an international restaurant and a Rooftop bar with great views, and there is also an open-sky Jacuzzi and a sundeck available. The initial idea behind Soria Moria was to combine a business opportunity with a strong focus on helping the community in which we work through various means. Through Soria Moria Educational Development Program the local employees have recently become majority owners of the business – an initiative to empower locals. ... more less
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- Also Known As:
- Hotel Soria Moria Boutique
- Soria Moria Boutique Siem Reap