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“Poor service at reception”
Review of Water Lily Lodge

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Water Lily Lodge
Ranked #11 of 26 Specialty Lodging in Kasane
London
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Poor service at reception”
Reviewed June 8, 2014

Did not stay here, recommended by B&B to come here for game drive booking as have a lot of vehicles. Unable to book as was not running a drive that day. Was most unimpressed with staff at reception who were unfriendly and unengaged (barely making eye contact and made us feel as though we were interrupting them), complete contrast to The Old House where we enquired next who also had no drive but were friendly, helpful and without prompting called around for us until they found somewhere that did, even arranging a pick-up. Room for improvement at Water Lilly.

  • Stayed June 2014, traveled as a couple
    • Service
Helpful?
Thank Joseph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
London, United Kingdom
Level 4 Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 24, 2014 via mobile

I stayed here in one of the two dorm rooms, they are not particularly well known about in fact I think they are usually used for the guide to stay in when big tour groups come in. I was very, very impressed. Botswana can be expensive but this dorm proved to be excellent value for money - it even has satellite TV so you can watch a movie in bed.

The hotel itself is lovely. The pool is gorgeous and whilst I didn't eat there -mainly due to a lack of vegetarian choices on the menu -the outside eating area looked very nice (and romantic if you are with your better half).

I also did a morning game drive with them which is to be recommend both in price and in quality.

Stayed May 2014, traveled with friends
Helpful?
1 Thank Scal_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2014

We had a pleasant stay and hotel is good value for money compared to other hotels in the area
Rooms were small but nice and clean
Wifi is a challenge however there is a spot at chair in reception area that has good signals
The hotel is located on the Chobe river and have boat cruises that can be taken from the hotel. Beautiful sunset cruises are a must
Can easily go on day trips to Vic Falls from hotel

Room Tip: Choose rooms 1.2 or 3
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vernon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, WA
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 16, 2014 via mobile

I stayed at the Water Lily Lodge in April, 2014 before embarking on a game drive and camping at Chobe. The Water Lily Lodge was clean, cool (nice AC) and the staff were accommodating. We had dinner and breakfast while there and breakfast was great while dinner was so/so. The location is good as you can walk 3-5 minutes to a nice grocery store, banks, shopping and KFC. There is a nice pool and outside bar as well as a gate and guard at the entrance. If you are looking for something nice and safe without breaking the bank the Water Lily is a great choice!

Stayed April 2014
Helpful?
4 Thank Bayla06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2014

We stayed at the Water Lily Lodge in November of 2013. We found the staff to be very friendly, and helpful. The rooms were clean, and the air conditioning worked well. Rooms close to reception do get wifi. We also stayed at the Lodge's bush camp, located about 20 minutes away. We stayed only one night at the bush lodge as the rains had begun unfortunately the night we arrived, and the animals had left the watering hole. The bush Lodge was nice to experience. Walter brought his chef and food out to the bush lodge, and gave us a wonderful dinner and breakfast. We were the only two couples at the bush lodge, and felt we were treated extremely well. We would go back here, hopefully when the animals are there. Our boat cruises and safari drives were all very good. Each driver of the safari drives brought their own expertise and personality to the drive, some better than others. We enjoyed all of our day trips. Over all our experiences at Water Lily were excellent. Until the last day when we were checking out. We had asked the front desk to have our bills ready for the morning check out, advised what we would have for breakfast in advance to make it easy. Unfortunately the staff were not able to get the bills ready. We travelled with another couple and for some reason the room charges for both rooms were put together on one bill, and not easy to follow. After waiting about a half hour after we were finished breakfast we paid our bill and were on our way. The next morning when we were a good 10 hours drive south and checking out of the hotel we had stayed in, we received a phone call at the front desk... it was Water Lily Lodge telling us that they had forgotten to charge us for items, and asking for more money. We told them to send us the information and that when we were back in Canada and able to print off forms etc. we would review and pay whatever we owed. This followed us home, and once we authorized another payment, there was a further request for more money. We had no issue paying what we owed, but the staff at the reception were disorganized, and unable to provide a proper accounting of the charges and receipts. This left us with a bit of a bad taste to what was otherwise an excellent stay at Water Lily. I hope they get their front desk organized because every other aspect of our stay was enjoyable, and we felt that Walter and his staff did everything to make our stay memorable and enjoyable.

Room Tip: Rooms close to reception get Wifi most of the time.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank djmvictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, Spain
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 19, 2014

We enjoyed a couple of nights at this small, friendly lodge. The room was clean and had french windows out onto the garden area, with pool and bar. The food was fine and internet can be had for free by reception (there is a bench for that purpose). The garden leads to a jetty where you can get a boat to take you up the Chobe, and the lodge lays on transport to take you to other places, such as over the border to Zimbabwe to see Vic Falls. Great to see a large family of mongooses running over the lawn.

  • Stayed December 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sparrot3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokneam Moshava
Level 6 Contributor
353 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
Reviewed January 21, 2014

Arriving in Kasane already pretty close to the Christmas Holidays with no early booking, proved to be quite difficult in terms of finding a reasonable BackPackers place. We hiked through the town back and forth with our heavy backpacks until we realized that this lodge will be the best possible for this situation. We paid a little more than originally planned, but the room we received was excellent - clean, comfortable and quiet. The friendly staff helped us to arrange the Kasane Safari tour on the same afternoon. And overall we had a very nice experience. The lodge is very close to the center, has WI-FI, a nice bar by the swimming pool and alows view to the nearby river.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OphirB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Water Lily Lodge

Property: Water Lily Lodge
Address: President Av., Kasane, Botswana
Location: Botswana > North-West District > Kasane
Hotel Style:
Ranked #11 of 26 Specialty Lodging in Kasane
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
Water Lily Lodge is situated in Kasanegateway to the famous Chobe National Park and just a few kilometers away from Victoria Falls. Kasane is an ideally situated city for both visitors looking for some relaxing days as well as for those interested in undertaking safaris or adventures. It is a small and private lodge catering for a maximum of 20 guests. Accommodation consists of air-conditioned double rooms with en-suite bathroom and toilet, DSTV and swimming pool. ... more   less 
Also Known As:
Water Lily Hotel Kasane

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