I have booked this hotel through a travel agent for some of my clients. We have pre-paid dinners and breakfasts. Upon arrival - after 3pm - our rooms were still not ready. The dinner is ok, but most definitely not 5 star. The rooms are in serious need of repair and renovations. We were quoted a price for the game drives and boat cruise but charged a higher rate which took more than half an hour to rectify. Then, one of the front office staff charged my client (not my room) the full dinner fee for the whole group - more than US$500 as well as a US$30 so-called 'cash out' which is when a client request cash in local currency. Because the client is Italian and didn't understand the conversion rates as we only arrived the previous night, he paid and only realised the following day when we were in Zambia what he was charged. The lodge told my booking agent they will reverse the charge immediately but not the cash-out (even though they could not find the docket where the client signed for it). This is now already nearly mid October and after numerous telephone calls and emails they still have not refunded the client's card.
The game drive rangers did not show much enthusiasm either at showing clients the animals.
So travel agents and direct clients, read many other similar comments on this lodge and be aware... If I am the only one complaining, you could have ignored this, but there are numerous other complaints.
I for one will never stay here again and will not book another single client to go there.
- Official Description (provided by the hotel):
- Cresta Mowana Safari Resort & Spa situated on the banks of the mighty Chobe River in Botswana is one of southern Africa's sustainable tourism destinations where luxury exists in harmony with nature, providing a unique location from which to explore the magical wonders of untamed Africa. Game, including herds of elephant, antelope, giraffe, zebras, lions, leopard and many more, roam freely in the nearby Chobe Game Park. Sunrises and sunsets in this part of the world, with the Chobe River and Namibian flood plains as a backdrop are the substance of dreams. Birdlife is in abundance. Bird species unique to this part of southern Africa can be seen on the property as well as on the banks of the Mighty Chobe River. Facilities at Cresta Mowana Safari Resort & Spa include 110 luxury air conditioned bedrooms and 4 suites all with river views, a 9 hole golf course and fully equipped spa. Each guest room has a private balcony. In these tranquil surroundings you will come to experience true comfort, superb accommodation, gourmet cuisine and African inspired menus and only the best in personalised 'African-style' service. Play a round of golf on the famous golf course or enjoy bird watching on the banks of the mighty Chobe River. Take time to interact with the un-spoilt natural and beautiful surroundings while enjoying a leisurely massage at the Mowana Spa. All 110 bedrooms and four suites boast spectacular river views and have been tastefully decorated in an ethnic style to compliment the natural ambiance. Both the Serondella Restaurant and Savuti cocktail bar overlook the Chobe River and Namibian flood plains, the ultimate place to watch the abundant wildlife gathering at twilight. The Spa at Cresta Mowana is beautifully designed, featuring natural textures and ethnic elements. It is in harmony with the surrounding Chobe National park, a serene space that offers sanctuary from the stresses of life. With four private treatment rooms complemented by a raised deck overlooking the mighty Chobe River on which open air pampering sessions are highly recommended, the Mowana Spa offers state of the art facilities and a range of Clarens treatments and therapies that will have you spoilt for choice. Life doesn't get much better than this. Day trips can be organized to Victoria Falls, just 80 kilometres away from Cresta Mowana Safari Resort & Spa. ... more less
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- Also Known As:
- Mowana Safari Hotel Kasane
- Mowana Safari Lodge