My problem with this lodge may just be a case of poor management and training and perhaps that when I pay a premium price I do expect a premium product. The location of this lodge is stunning and the safari personnel were wonderfully educated and trained for their jobs. They also seemed to enjoy themselves, which was a pleasure and helped us to enjoy our safaris both on land and on the boats. My problems began with my first lunch when I thought to inquire about the safety of the drinking water...we were told that for 2 weeks people had been having diarrhea and that the water was a problem. I HAD TO ASK TO HEAR THIS! I took my concerns to the Guest Relations person and she echoed the information, but said we should have been told this at check in. I agree, but we weren't. Bottled water was available for purchase and it was relatively inexpensive, so that's what we did. We didn't eat fresh fruit or salad or use ice, and we brushed our teeth with bottled water. We were there two nights; the first night was uneventful. The second day/night the water pressure was low, then non existent in the cold tap, then non existent in the hot tap. There was no running water in the hotel for a number of hours. Mid afternoon we noticed that our room air conditioner was not putting out cold air. Maintenance did come up to our room twice and 'fixed' it, but it would only work for a bit. Then we had a storm and a power surge knocked out the air con again. We asked to change rooms (the temp was high 90's and we couldn't open the windows because of the mosquitoes), which they did, but the fan didn't work in the next room and we were hotter than the first room when the next power surge knocked out the air con again. We changed again, this time to a suite. The ceiling fan was working in this room so we stayed put when the third power surge knocked out the air con again. So for our last night we barely had water (not enough to take a shower as you didn't know if it would last long enough to rinse off) and no air con. While the Guest Relations and Manager on Duty did help us out, it was only because I went to the desk and stood there until they came up with the next idea of solving the problem. Whenever I went away and left the problem with them, there was no change until I returned and asked about it. I never felt that my needs were anyone's concern and I found it necessary to manage the problems myself. I find this unacceptable in an expensive lodge. If I was paying to go camping, I would have been happy with what I received; but I ended up paying a premium price for a cheap service.
- Official Description (provided by the hotel):
- Cresta Mowana Safari Resort & Spa situated on the banks of the mighty Chobe River in Botswana is one of southern Africa's sustainable tourism destinations where luxury exists in harmony with nature, providing a unique location from which to explore the magical wonders of untamed Africa. Game, including herds of elephant, antelope, giraffe, zebras, lions, leopard and many more, roam freely in the nearby Chobe Game Park. Sunrises and sunsets in this part of the world, with the Chobe River and Namibian flood plains as a backdrop are the substance of dreams. Birdlife is in abundance. Bird species unique to this part of southern Africa can be seen on the property as well as on the banks of the Mighty Chobe River. Facilities at Cresta Mowana Safari Resort & Spa include 110 luxury air conditioned bedrooms and 4 suites all with river views, a 9 hole golf course and fully equipped spa. Each guest room has a private balcony. In these tranquil surroundings you will come to experience true comfort, superb accommodation, gourmet cuisine and African inspired menus and only the best in personalised 'African-style' service. Play a round of golf on the famous golf course or enjoy bird watching on the banks of the mighty Chobe River. Take time to interact with the un-spoilt natural and beautiful surroundings while enjoying a leisurely massage at the Mowana Spa. All 110 bedrooms and four suites boast spectacular river views and have been tastefully decorated in an ethnic style to compliment the natural ambiance. Both the Serondella Restaurant and Savuti cocktail bar overlook the Chobe River and Namibian flood plains, the ultimate place to watch the abundant wildlife gathering at twilight. The Spa at Cresta Mowana is beautifully designed, featuring natural textures and ethnic elements. It is in harmony with the surrounding Chobe National park, a serene space that offers sanctuary from the stresses of life. With four private treatment rooms complemented by a raised deck overlooking the mighty Chobe River on which open air pampering sessions are highly recommended, the Mowana Spa offers state of the art facilities and a range of Clarens treatments and therapies that will have you spoilt for choice. Life doesn't get much better than this. Day trips can be organized to Victoria Falls, just 80 kilometres away from Cresta Mowana Safari Resort & Spa. ... more less
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- Also Known As:
- Mowana Safari Hotel Kasane
- Mowana Safari Lodge