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“Nice hotel, but service is so not okay”
Review of The Old House

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The Old House
Ranked #2 of 6 Kasane B&B and Inns
Certificate of Excellence
Ludwigsburg, Germany
Level Contributor
96 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
“Nice hotel, but service is so not okay”
Reviewed September 1, 2013

The hotel rooms are really nice and luxurious, the restaurant is nice, too. But for the money they take for the rooms I think it's more than appropriate.
The rooms are cleaned every day, however, from day 2 on we had two middle-seized spiders in our bathroom which were never taken care of. There is complimentary water (0.5 l) every day.
The first day we wanted to do a boat tour. 15 minutes before we wanted to start they told us that THEIR boat tour was a PRIVATE boat tour, and we didn't belong to them (whoever "them" was)... That was pretty rude. I booked in FEBRUARY. How early do you need to book? Or do other criteria apply? We didn't find out. They put us on a birding tour. We are so not interested in birds. It would have been nice to stop and have a look at the bigger game though...
The second day we did the game drive. They put us on a group with 7 very loud, very talkative women who were very interested in chattering but not in the animals. Nevertheless we stopped at every bird, every antelope. Unfortunately we were late to see a lion kill then, but we managed to stand in the fourth row of jeeps and saw one lion in the end and after a number of other drivers had told ours about the kill. The rest was already gone. Then we asked to do the river route like all the people did because then you see all the animals - but we were told that, unfortunately, there was not enough time left now. We shook our heads in disbelief.
We were told that we could pay in US dollars at the end of our stay. When we heard about the final price we wondered a lot and asked why it was so much more expensive than we thought (US$ 588 instead of US$ 509). Only then we were told they used another rate than the banks in Kasane (at the banks it was 8.3 Pula for 1US$, the lodge gave 7.2 Pula for 1 US$). Wow... thanks for telling me afterwards... The banks are about 500 meters from the lodge, and as we had enough time we went there and changed money. But it spoiled our stay further.
I like staying at smaller hotels and pensions because you are treated more personally and get to know the owners. I thought it really strange that the owners did not introduce themselves to us at all. That was a drawback, too.

  • Stayed August 2013, traveled with friends
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Helpful?
4 Thank Dan831984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, September 4, 2013
Many thanks for the review and i must apologize sincerely with regards to your activities and service when you stayed with us, but no excuses however please could you contact us directly so that we can make future arrangements to make up for the service. The Old House
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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English first
Johannesburg, South Africa
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 25, 2013

We needed a place to stay for one night before joining the Zambezi Queen. I chose this venue based largely on Trip Advisor reports. They were all correct. Owner Luke personally fetched us at the airport. It was a relaxing 24 hours & just what we needed. Restaurant offered good food, good variety and very friendly staff. It seemed to be frequented by locals too which is always a good sign. Danni runs a good little curio shop too as there is not much in town. I did wander about town which was fine but locals are not keen on their photo being taken, you need to ask first. Enjoy the river frontage & watch the sun set then awake to the bird calls. A busy little spot with lots of excursions on offer as well.

Room Tip: Rooms 1-4 face the car park & you can hear vehicle noises at times. Rooms 6-9 face the garden &a...
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank MorphetN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, August 28, 2013
Many thanks for the fantastic review and glad to hear that you stay was with us was worth it before heading onto the super luxury house boat as we must have been just as good. The old house
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England
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 20, 2013

A really delightful small hotel with a fantastic lively bar. The Old House fronts Kasane's main road just outside Chobe National Park and backs onto the Chobe River. The staff were very welcoming and our room just along from the reception was lovely, just what we needed after two weeks in the Delta and Chobe. The bar has a real buzz, was clearly popular and you can wander down through the garden to the river to have a beer, catch the sun going down and watch the crocodiles drift past, something probably best avoided if you've had more than a few beers! The food was good, reasonably priced and the service cheery. Our bush flight was delayed and the reception staff contacted the airline, kept us informed and resheduled our transfer to the airport. Excellent service. Highly recommended. Thanks to everyone at the Old House.

Helpful?
2 Thank Robbo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, September 4, 2013
Many thanks for the review, we will keep it up and hope to see you back again.
Regards The old house.
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Tallahassee, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 30, 2013

Our son booked a stay for the 3 of us here as a side trip to our visit in Gabarone. Can't say enough about how delighted we were with our adventure-packed stay at Old House! We did 2 morning game drives and 2 river cruises and both of the guides were phenomenal; thank you Shadrach and Tracy! Our Family Room was cozy, the food at the restaurant was splendid, the grounds were landscaped beautifully, and Luke and his staff were all so very welcoming. We all agreed that Old House afforded us the IDEAL opportunity to experience the best of Africa!!! You really must go visit!

  • Stayed July 2013, traveled with family
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Helpful?
3 Thank Carolyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, August 2, 2013
Thank you for your great review and glad we all made it a wonderful experience for your first time and hope to see you here again.
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Johannesburg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 15, 2013

Stopped at The Old House Kasane for 2 nights beginning July.
Our stay there was once again excellant.
Arrived quite early in the morning and advised us as soon as room was made up which was about 10:30am. Great start.
We had a family room and a double room. Clean and comfortable. We always ask for those on riverfront side as I have heard the other side can be noisy.
Food great. Atmosphere great. Tilly, Phendo, Isaac, Jeramiah and the rest of the bar and restaurant staff are fantastic!
Must also mention that the week before, o7ur vehilce broke down in Chobe National Park. Luckily still within cell phone reception. Had no telephone numbers for people in Kasane so called The Old House. They kindly arranged a mechanic to come out to us. No hassles.
We always enjoy our visits here and would highly recommend to anybody.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank DebbiJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, July 17, 2013
We glad to hear that we have made you stay at the old house a great stay again. Many thanks for the wonderful review and glad to hear we could help where we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 9, 2013

After a less than impressive stay at Chobe Safari Lodge the year before we stayed here on our next visit. Close to the river, the Old House has a nice vibe and good restaurant. Tiny pool was good enough for our kids to splash in after very long journey from Tuli. Room was quite small but perfectly adequate, fab shower!

  • Stayed October 2012, traveled with family
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Helpful?
2 Thank Vikki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, June 12, 2013
Great to hear that you enjoyed your stay with us and have all the facilities that are needed. Many thanks and hope to have you back here again one day.
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Brockville, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 14, 2013

Visited the Old House in April. Our accommodation, food, tours and service were incredible. We did a morning game drive, an evening boat cruise, A day trip to Vic Falls and the canoeing trip on the Chobe. All of our guides were extremely knowledgeable, provided excellent customer service and were very responsibly safe with all of our adventures. We saw tons and tons of animals. Forget about all the high end reserves as The Old House will provides you with everything you need at half the cost. Thank you to everyone for such a memorable experience in Kasane!

  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, General Manager at The Old House, responded to this review, June 6, 2013
Many thanks for your review, we hope that your enjoyment of the wildlife and all will see you back here again one day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Old House

Property: The Old House
Address: President Avenue | Between Hunters Mall and the Golf course, Kasane, Botswana
Location: Botswana > North-West District > Kasane
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 B&Bs / Inns in Kasane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Old House 3*
Number of rooms: 10
Official Description (provided by the hotel):
THE OLD HOUSE is a small family owned and run Bed and Breakfast situated in Kasane, overlooking the Chobe River. Conviniently located within walking distance to all shops and a 10 minute boat ride to the entrance of the Chobe National Park. We offer accommodation, boat cruises, game drives, fishing and canoe trips. ... more   less 
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