We booked this place on the internet with the intention of spending 6 nights here as it was over Christmas and we wanted somewhere nice and relaxing to spend the festive season. When we arrived the woman working in reception was caring for 2 small children, we didnt take much notice as this is quite typical in cheaper hostels that we usually stay in. We were told the wifi code and that they had movies and beer available in reception. We thought this was great, exactly what we wanted for the next few days.
That evening we walked along the "very safe road" into the town and had dinner. We began walking back to the premises at 11pm. Luckily I had a pocket flashlight or otherwise we would have fallen into one of the many holes on the pitch dark dirt track that was the supposed "safe road".
After 20 minutes of a walk we arrived into the reception area to find the woman asleep on one of the sofas and her baby asleep on another (This I might add is the common area) so we said ok we would watch the movie tomorrow night and just surf the net in our room instead.
Unusually I couldnt seem to pick up the wifi which we were told worked everywhere, so I went back down to the reception to ask the woman what was happening. At this stage the woman was awake and when I asked her she responded "The interent is turned off from 11pm to 11am". I asked could she switch it on as the router was right beside her and she refused. I was a bit annoyed at this, as they had advertised wifi, but now she and the baby were awake we decided to watch a movie. This caused the woman to get very aggitated as perhaps she lives in the reception but whatever the reason she told us to "go to bed". We responded that we would be checking out the next morning as we expected a little better service for US$42 a night, she shrugged and just went back to her "bed".
The next morning when we went to pay for the one night we stayed, there were children screaming in the reception/common/staff sleeping area, I asked why they advertised alot of services they dont offer, she refused to answer. I asked her why she treated us like children, again she refused any response.
We left with a very sour taste in our mouth from her terrible service and manners and found a lovely room in the town for a third of the price that provided the friendly service that one normally encounters in Bolivia.
I would avoid this place unless you miss being bossed around by your mother.
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