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“service is bad!”
Review of Ibis Cotonou

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Ibis Cotonou
Ranked #5 of 23 Hotels in Cotonou
Lhasa Shi, Xizang, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“service is bad!”
Reviewed September 11, 2012

Room facility is ok for Africa, but service is bad. The room is charged by number of people, but when we asked for two wifi number, they told us only one number for one room, then why we pay for two people for one room??? Meanwhile, no one help customers for the luggage, no other personal service. In all, I do not think it deserve the price.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VickyXu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Lagos
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2012

This hotel was fair but not exceptional value for money. The staff were impersonal and while the facilities were quite good, service was bland and left the impression that the hotel thinks its doing you a favour. Everyone wants to feel like a King/Queen at a good hotel, and anything less simply isn't good enough!

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Yayo82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed August 8, 2012

Beware of what you get..and don't get!

I stayed several days in the hotel and here is what you WILL get: very small rooms, AC that works, free transport to and from the airport, free internet (works good in room, but slow in public areas), boring tasteless breakfast buffet, clean rooms (except for the filthy room carpets), a restaurant that usually runs out of hot food at night (so you are stuck with a couple cold menu choices), non-smoking bar/restaurant area, Terrible Currency Exchange Rate (only 90% of published rate), agonizingly slow checkout and check-in procedure, tiny closet area, plenty of hot water.

Here is what you will NOT get and should not expect: fast service, friendly staff, reasonable prices, in room safe, refridgerator, hot water pot, Do Not Disturb or Clean my room signs, Room Service (they often have no one to bring your order to your room, so you have to go down and get it yourself).

In addition, don't expect to get a porter to help with your baggage. Even though I was injured and using a cane, I was told I would have to bring down my suitcases alone. When I finally wrestled my luggage down to the lobby, there were 4 people (including the Desk Manager) just standing around talking and they refused to help!

The only friendly, helpful person in the entire place was the Shuttle Driver. I thank him for assisting me into the airport with my bags.

You are on the same grounds as the Novotel Hotel, so you have a short, safe walk to better food and bar selections. However the beer prices at the Novotel are 50% higher than at the Ibis. Swimming pool is also located at the Novotel.

The cost to print any documents from their printer is 500 CFA per page.

Unfortunately, by Benin standards, the value of this hotel is about average. The value of the Internet service is way above average compared to my previous experience at the Benin Marina Hotel.

How you perceive this hotel will depend on what services you value most. Will I stay there again..............................NEVER!

While I was here I visited the Hotel du Port. From the street side, it does not look like much, but the courtyard area looked ok. Rooms were large but had a distinctive moldy smell, except for the Villas. I may try it the next time I come here.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Addicted2Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Johannesburg, South Africa
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 12, 2012

stayed in Cotonou on a 3 days business trip. I enjoyed the IBIS as it was clean,neat, shared a property with Novotel and was reasonably priced. It is close to the airport and in a quiet neighbourhood. I will definitely suggest this hotel to any traveller and will stay here again

  • Stayed May 2012, traveled on business
    • Value
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Helpful?
2 Thank Gordon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinrooi, Belgium
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 31, 2012 via mobile

At a cheaper rate than the Novotel which is located on the same domaine, the Ibis offers nice rooms with well maintained bathroom, LCD TV with connection panel for external video player and free wireless internet in the entire hotel. Breakfast is rather limited ( scrambled eggs look and taste like they're powder with milk ) but OK. Lunch and dinner options are very limited, but you can also eat in the Novotel. Swimming pool at the Novotel is very nice and towels are availabe at no cost.
Since most of the action happens downtown, one needs to hire a car with driver ( taxi without sign and meter ), but those are availabe right outside the hotel. Another option is to crawl on the backseat of a motorbike, but taking traffic, road condition and the African driving style into account, I would strongly advice you not to do this.
We ate in the Bangkok Terrace, which was excellent !

Stayed May 2012, traveled on business
Helpful?
1 Thank Luc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
302 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 638 helpful votes
Reviewed May 4, 2012

Very clean and decent hotel while traveling in Benin. Nice pool, nice grounds, and very good clean restaurant. Rooms are clean and neat and well kept. Had a nice time in Cotonou. The city has many things to do and the hotel is close by most of them.

  • Stayed May 2012, traveled solo
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Helpful?
2 Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 1, 2012

The Ibis is very clean, simple business hotel. It has what you need. Decent internet for Africa. Breakfast is good. The showers are great pressure and hot. It's next door to the Novotel, which has a better bar/restaurant which they are happy to share!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank leslievansant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Cotonou

Property: Ibis Cotonou
Address: 1821 Boulevard de la Marina, Cotonou, Benin
Phone Number:
Location: Benin > Littoral Department > Cotonou
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 23 Hotels in Cotonou
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Cotonou 2*
Number of rooms: 101
Official Description (provided by the hotel):
Right by the sea, the IBIS COTONOU is located in the heart of the business district, 10 minutes from the city centre. The hotel offers 101 air-conditioned rooms with WiFi access, 3 of which are adapted for persons with limited mobility. A bar, a 24 hoursnack service and private parking are at your disposal. Enjoy lunch or dinner at the NOVOTEL COTONOU's "ORISHA" restaurant, located on the same site. Animals are accepted. ... more   less 
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