Stayed here in May 2013 - 10th to 15th to be exact. Overall the hotel is great. Had reserved a 1-bedroom apartment which a beautiful kitchen, living room and bedroom. The bathroom was great, however there seemed to be an issue with the water pressure and also with the cold water. But this was a minor issue.
There are three items that I would like to mention though.
1/ Upon check in, it was specified that the reservation would be for a late check out on 14 May (midnight approx.) as the plane back was at 3am. The bill was settled on the evening of 14 May. As we were about to leave (00h25), we were asked to pay and additional BHD77.- as we stayed beyond midnight. At no time was there any information or had we been told that midnight was a cut-off delimiter for room charges. Had we known, then we would have vacated the room before midnight.
2/ Also in connection with the check in, the request/inquiry into a transfer to the airport after check out would be necessary. We were told that the hotel would arrange that, leading us to understand that the hotel shuttle/transportation would handle this. Upon check out, the receptionist asked us how we would pay for the transport to the airport BHD10.-? As at no time we had been informed that there would be a cost, let alone with an outside company - this was very surprising. Why was there no explanation as to the options available for us? As we decided to pay the driver directly, this proved to yet an experience, as he did not have change for a BD20.- note - nor had he any clue as to what the cost was for the transfer. Even if the service is out-sourced, the service provided is a direct reflection on the hotel - and the driver should know how to handle a simple request such as payment. Otherwise the hotel should not suggest to pay the driver directly.
3/The hotel should add to the housekeeping checklist, the verification of whether water has been left in the iron from the guest who just checked out. As I wanted to iron a white shirt, brown rusty water/steam came out from the iron when using the steam function. This clearly indicates that water has been left in the iron for a sufficiently long time, to begin to corrode certain internal parts of the iron. Thankfully I had several shirts with me, and the Supervisor on duty that morning (13.05) reacted quickly by having another shirt pressed/ironed at the housekeeping department I suppose - as well as bring me back my shirt - once having removed the stains.
On a final and much more positive note, then I would like forward a huge bravo to the roomservice team as well as the kitchen I guess.
We ordered dinner on the evening of our departure and it was SUBLIME !!!! There wasn't one thing that could have been any better. Having travelled a bit, and also worked in hotels for close to 20 years - this was close to being one of the highlights of this trip to Bahrain.
As none of the above issues are major issues, they can be dealt with as teething issues. However they should be adressed in order to make something which is great ... perfect !!!
- Official Description (provided by the hotel):
- Majestic Arjaan by Rotana is a first class property that offers a spectacular and luxurious 128 suites conveniently located in Busaiteen District, opposite King Hamad University Hospital and minutes away from Bahrain International Airport, Bahrain World Trade Centre and Bahrain Financial Harbour. The hotel has an easy access to Sheikh Isa bin Salman Highway and the Saudi Causeway in addition to the major city shopping Centre.Embrace new experiences at Majestic Arjaan by Rotana with its stunning studios, 1, 2 and 3 bedroom suites offering optimal space and developed as duplexes having both short and long term guest in mind. Majestic Arjaan by Rotana provides state-of-the-art amenities, dining and meeting spaces along with the delivery of impeccable personalised services that meet the requirements and expectations of its guests either on business travel, relocation or those on leisure vacation. ... more less
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- Also Known As:
- Majestic Arjaan By Rotana Bahrain/Al Muharraq