We recently took a weekend trip to Glynn House Inn. It started out really nice, with a great breakfast and a nice conversation with owner Glen. We had asked to book massages when we booked the trip and were told it would be confirmed separately. When booking, we requested phone as our preferred mode of contact as we don't check email often. Despite this, an email had been sent regarding a massage, which we didn't receive. Then the first morning, we talked with Glen about getting a massage and were told that their masseuse likely wasn't available that day, so we found a local spa to go to, not realizing they had booked one. As we were out and about for the day, we were called and told that our massage was ready, and when we explained that we didn't know about the booking, we were spoken to very rudely by Ingrid and were given little choice but to return and pay for the massages. When I called back to clarify and explain our side of things, the co-owner Pam was extremely rude and hung up on me! No business should behave that way to a paying customer, and I was very upset after the conversation. Upon returning to the inn, we were greeted by a disgruntled masseuse who verbally attacked us through our car window and threw a bill at us for the unreceived massages. Despite being treated so poorly by the innkeepers and masseuse, we apologized to all and paid the full amount. Never once did we receive an apology for the miscommunication or the way we were treated. We made it quite clear that we never intended to skip out on the masseuse if we had known, and would never intentionally cheat someone out of their income (hence why we paid the bill anyway). I am apalled at the situation, and based on other reviews on here, it appears we are not the first.
- Official Description (provided by the hotel):
- The historic Glynn House Inn is situated in the heart of New Hampshire's spectacular White Mountains and Lakes Regions. The Inn is the perfect choice for romance, recreation and relaxation. Guests experience elegant surroundings, delicious food, modern amenities, uncompromising service and genuine hospitality. A full gluten free breakfast menu is always available. Bring your favorite four-footed canine pal. Reserve one of five pet friendly rooms. Venture away from the Inn and enjoy art galleries, boating, fine dining, fishing, golf, hiking, historic sites, skiing, sleigh rides, snowmobiling, 'tax free' shopping or simply enjoy the delightful countryside. ... more less
- Reservation Options:
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- Also Known As:
- Glynn House Hotel Ashland