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“a place to avoid”

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Mercure Alger Aeroport
Ranked #2 of 2 Hotels in Bab Ezzouar
Lethbridge, Canada
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“a place to avoid”
Reviewed March 4, 2014

We stayed at the Mercure for one night and the Ibis for one night and let me tell you the Ibis was far superiour in every way. The beds are as everyone has said, extremely poor and hard and a small tiny flat pillow. I did not sleep hardly at all all night. They wanted to charge us for drinks that we did not have. The staff was relatively friendly, but they do not acknowledge you, you have to go up to them and be right up front before they will help you. The toilet did not work and ran all night, the capet was very dirty and had cigarette stains. We wanted a non smoking room and got this one, which had been smoken in. My husband is alergic and defintely the smell bothered him so much that he got sick. Not a good situiation for we had three weeks of travel and had to go home after 9 days. Would not recommend this hotel to anyone...

Room Tip: make sure the room is actually a non-smoking room
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, March 6, 2014
Dear Customer,
Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

For your information an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard, feel free to contact me directly for your next reservation , it will be a pleasure to upgrade you to a Superior Room.
Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Patrick Martial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Gurugram (Gurgaon), India
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2014

The hotel was very nice and above my expectations, because on tripadvisor it has been given 3 star rating, but I say give it above 4 ratings. The interiors are very nice and people are very friendly. Below are the few points I would like to to corrected.

1. The services are very slow, even after saying to clean up my room , it would take 2-3 hours for the hosekeeping person to come to the room.
2. Language problem, lot of people dont know english.
3. Please have some more items in breakfast. Your chef did'nt know the Asian Style of making omelette. If you want to complete on international level please have chefs who atleast knows all the styles of cooking, not just european style.
4. Sometimes housekeeping forgets to put water bottles in the room

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simplyshivam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, February 19, 2014
Dear Customer,

We very much appreciate your comments regarding your stay at the Mercure Alger Bab Ezzouar. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

However, we took good note of your remarks regarding the disfonctionnements which you noticed during your stay . Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Patrick Martial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 6, 2014

The only positive point for this old hotel is its excellent location. Everything else is so mediocre. Accor should feel ashamed branding this hotel as one of its chains and a Mercure also. On top of that it is way overpriced for the bad tired conditions and serivce offered but due to the lcoation it is full most of the times so pushing near rack rates.
Unpleasant uncomfortable lobby, poor food outlets and variaty, old bed and toilet conditions...

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wassim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, February 11, 2014
Dear Customer,
Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

For your information an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard, feel free to contact me directly for your next reservation , it will be a pleasure to upgrade you to a Superior Room.
Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Patrick Martial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Istanbul, Turkey
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 14, 2014

I book a room at december 2013 from Hotel Mercure Alger Aeroport for 2 nights between 16 December and 18 december 2013. File number was H9G-13U7. It was non refundable reservation. And i made the payment with my company credit card to Accor Hotel's call center while doing my reservation by phone. However I had a visa problem and i could not fly to Algeria at 16 of december. I calledagain call center to change my reservation but they told me that just hotel can do this and they call the hotel but hotel did not accept this. It was my fault but in all other 5 star hotels if you have a problem like this they just take one night money or they give you one day stay for another date which you can use but they did not do this. This is first problem with Accor hotels.

The second problem I went to hotel at 18th of December at 02:00 am. I flied with Turkish Airlines TK 0655 flight number and i was at Algers at 18th of December like 00:30. When i arrived to hotel at 02:00 am the reservation staf told me that i do not have any reservation and they do not have any available room. I show him my reservation emails but he told me he is sorry but it is cancelled because i did not came at 16th of December and there is no room available. I started to beg him to give me a room because it was midnight in a foreign country and in the morning i have business and a lot of things to do i have to sleep well until morning. After half an hour he told me that he can give me a room if i can pay cash and do not ask for invoice. I told him that i am there for business and i need invoice to show my company that i stayed at the hotel. He forced me to pay cash again he offered me 150 € for night. I paid same room 185 € per night with non refundable reservation. This is second prblem they cheat me even with the room price. I told him i can just pay with credit card and i need invoice he told me “ok please give me your credit card i will put a block on your card and in the morining if you pay cash we will remove block on your card.” In the morning i went to front desk and called manager of the front desk. He told me that this is usual there (he did not apologize) and he told me that he is removing block from my credit card but it will happen in one week. I told him look this is not my fault this is your fault why i need to wait one week i need my credit card but he told me this is rule of their country he can not do anything. Then i went to Ibis hotel and i learn there that he could remove block instantly if i pay just 1 dinar. Ok i accepted also 1 week wait but when i turn back to my country i saw that they took this amount from my creddit card sorry they steal this amount from my credit card. This is the biggest and third problem.

They talk fluent english but when you explain problem they start to talk in french and ask you to talk in french. If you can talk in French i am sure that they will start to talk in Arabic. They are all liers.

And now I do not trust to Accor company also because until this day they could not help me with this problem. They are still telling me hat this is problem with that hotel and they are not solving the problem.

Room Tip: Do not choose this hotel and secure your money.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayatiiskender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, February 11, 2014
Dear Customer,
Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Patrick Martial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level 6 Contributor
98 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 20, 2013 via mobile

I was staying in a suite furniture is very old fashioned, the wall was in a very bad shape this hotel does not desserve its stars moreover prices are very expensive. You cannot keep your window open since the district is full of moskitos.
Good think due to the heavy traffic of algiers hotel is ideally situated close to the airport

Stayed November 2013, traveled on business
Helpful?
Thank Kouider_milan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, February 11, 2014
Dear Customer,
Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

For your information an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard, feel free to contact me directly for your next reservation , it will be a pleasure to upgrade you to a Superior Room.
Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Patrick Martial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 20, 2013 via mobile

Stayed 4 nights in Nov
Ate at all 3 resteraunts, Algerian, Chinese, Buffet
Chinese was the best 4 stars
I read the trip advisor reports so had no great expectations
Yes it's a bit tired but prices are in line with hotels in Algeria expensive
Wifi worked very well on phone and laptop
Ifs adjacent to the shopping mall but you will need cash not credit card
Would stay again

Stayed November 2013, traveled on business
Helpful?
Thank SSBALL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, February 13, 2014
Google Translation
Cher Client,

Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Alger Bab Ezzouar.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Cher Client, en l’expression de nos sentiments les meilleurs.

Patrick Martial
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Italy
Level 6 Contributor
263 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed October 29, 2013

Despite the exterior, is a very old hotel. Rooms have not been refurbished and the quality of the maintenance is absolutely poor.
Toilets provide a "sense of dirty", bed are generally very very hard and with very very old mattress.
This you can find it also in the so called '"suite" where I have been upgraded a couple of times.
Is not uncommon to arrive with a late flight and to have to wait 30 min for the shuttle bus while the hotel is located just 5km from the airport. Is not uncommon also to have nobody answer at the phone during the late one. Doesn't matter if you are calling from outside or inside the hotel.
Three restaurant but nothing special.
Is time for the owner of the hotel to put the hands in the wallet and invest in an hotel where, the youngest things are the shuttles buses that, have more than 200.000 km.

Definitely not a five stars as declared, actually worst than several 3 stars of Europe.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UBMCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, February 13, 2014
Dear Customer,

Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

For your information an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard, feel free to contact me directly for your next reservation , it will be a pleasure to upgrade you to a Superior Room.
Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Patrick Martial
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Alger Aeroport

Property: Mercure Alger Aeroport
Address: Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16024, Algeria
Phone Number:
Location: Algeria > Algiers Province > Bab Ezzouar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Bab Ezzouar
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mercure Alger Aeroport 5*
Number of rooms: 307
Official Description (provided by the hotel):
Luxury hotel offering 307 rooms including 50 non-smoking rooms. Only international hotel located near the airport. 3 restaurants, 2 bars, WiFi Internet, business centre, laundry and pressing services, large outdoor pool, 2 tennis courts, fitness centre,sauna, massage. Free airport shuttle operating 24 hours. ... more   less 
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Also Known As:
Grand Mercure Alger Aeroport
Mercure Alger Aeroport Algiers Province, Algeria - Bab Ezzouar

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