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“Kinda disappointed in the pool and hot tub not open”

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Quality Inn & Suites
Ranked #4 of 5 Hotels in Arnold
Reviewed April 16, 2014

I reserved this hotel far from home because it had a pool and hot tub. We got here to check in and they said the pool should be open shortly. I paid for a pool and hot tub. It's my wedding anniversary and we are literally just sitting here mad. I feel like they let me down I even called 3 times before we checked in to ask if the pool was open and running they lied to us. My anniversary is ruined.

  • Stayed: April 2014
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2  Thank Justinmckee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 - 88 of 129 reviews

Reviewed April 13, 2014 via mobile

When we arrived guys at front desk were very friendly and helpful. You could hear everything going on around the hotel in room. Got up in morning and thought I saw something but couldn't locate anything. Walked into bathroom to have daughter come in screaming there was a bug. Come out to find a roach with eggs crawling across floor. Stepped on it and took to front desk. Guy at front desk apologized but said he was unable to do anything. A manager would have to call me. We were a large group at hotel in town for a big volleyball tournament. It was completely unacceptable. Front desk called me back and told me they would refund me $40 since we had already slept in room. Trust me I would never have stayed overnight paying $89+tax for a room with roaches. I would never ever stay there again.

  • Stayed: April 2014
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1  Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

Wonderful staff, clean rooms, easy temperature control, decent shower, nice towels, mediocre breakfast (eggs were like plastic), beds a little firm for my taste, nice pillows. Didn't use the pool so can't comment. Overall, a very nice looking, clean hotel. Nice to have a microwave & refrigerator in the room, and loved the two extra outlets right on the bedside lamp. Very quick & easy check in when arriving late. Would definitely stay here again.

Room Tip: On 2nd floor I could hear a lot of random thumping from above. Not sure what it was. Go for a top fl...
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  • Stayed: April 2014, traveled with family
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Thank pubcrawler73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

I arrived at check in time 3 pm my room wasn't ready was told to come back in an hour.So l returned at 4 pm room still wasn't ready to come back in another hour.l returned at 5 pm room still wasn't ready but that they were working on it just give them another hour please.l returned at 6 pm they were still working on my room but it would be ready in about 10/15 mins.Finally got checked in about 6:15 my first day.Second day bed was made but bathroom wasn't cleaned and room wasn't vacuumed.Third day bed was halfway made room wasn't vacuumed no clean towels in bathroom.Forth day room was clean.Manager and Staff could careless and talking to other guess during my stay they had similar complaints.

Room Tip: Manager and Staff need to Care should all be Fired!!!
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  • Stayed: April 2014, traveled solo
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Thank BTCAPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

We chose this hotel for its location AND because it was advertised as having a HEATED INDOOR POOL. The water temperature was VERY COLD. In addition we chose it because of the hot tub. The hot tub temperature was almost as cold as the pool. I complained to a staff member who apologized and said he would "turn up" the temperature of the hot tub. And I think he probably did; however, that takes hours to heat up. My family and I could use neither the pool nor the hot tub either day of our visit. My smallest child was devastated because all he wanted to do was swim over the weekend.

I am very dissapointed that we were unable to use either one. I mentioned this at check at out and was told "oh sorry". No explanation, no offer for a discounted room, nothing. Just too bad so sad, see ya later.

Now the quality of the room, cleanliness, etc was fine. Bedding was extremely comfortable. Breakfast was the standard hotel hot breakfast items. Nothing spectacular but it was fine.

The hotel was busy and it is in a nice area. Shnuck's, Walgreens, Ruby Tuesday, Gas Station, other establishments all within one block.

The first night of our stay was pretty noisy. Door slamming, kids running and making noise. Someone above us either stomping or dropping things on the floor. This bothered my wife. I was so tired I slept through it all. The second night was less busy and much quieter.

All in all it is a decent hotel. They just need to actually HEAT the pool and address the hot tub problem, whatever that might be.

  • Stayed: April 2014, traveled with family
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Thank PHTutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

Nice place in good location. Room was comfortable and desk staff very welcoming. We were part of I-55 traffic nightmare in Arkansas last evening. Due to be at this hotel at 8 PM arrived at 1:30 AM. Maintained contact with Cody from from desk on phone to ensure reservation maintained. We got the sense of his concern for our welfare on the road. Upon arrival I believe desk person was Lisa and after we spoke and signed in, she let us know she added a late check out time for us (we must have looked like we needed it :) ) My title reflects difference - to keep short I had a different experience in another chain hotel two weeks ago where I had to suggest a remedy..here the desk clerk observed and offered us the extra time to get needed rest. Didn't have to. Sometimes I find there is more to a place than the place - like character.

  • Stayed: March 2014, traveled as a couple
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1  Thank rvtraveller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2014

One night here and was so,so. Chair coverings coming off in room and by the computer. Hallways could use a make over. Front desk quite helpful. Hot tub being repaired. Breakfast was cold-no meat or hot sauce either. I mean come on a packet of hot sauce? Bed was comfortable and towels were actually adequate. So, so there you go.

  • Stayed: February 2014, traveled solo
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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 3610 W Outer Rd, Arnold, MO 63010-5230 (Formerly Comfort Inn)
Phone Number:
Location: United States > Missouri > Arnold
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Arnold
Price Range: $75 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Comfort Inn Arnold
Arnold Comfort Inn

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