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“Rated A Little High, Please Read!”

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Quality Inn & Suites
Ranked #4 of 5 Hotels in Arnold
Reviewed March 12, 2012

First off, the hotel is actually a great value at regular price and even better with my discount. With that said.... The location, staff, cleanliness, value a d rooms are up to par as far as overall satisfaction is concerned.

Two problems I've noticed:

(1) during check in and check out periods the staff was nowhere to be found. During check in around 230pm I rang the bell at counter a few times and after about 10 minutes I was helped. The checkout process wasn't as fun. I rang the bell several times avd after 15 minutes I left. This was around 5am on a Monday Morning. I was wanting a bag breakfast that most choice hotels are offering an hour prior to the regular breakfast times.

(2) this is probably me just bring picky but the king suite I had was spacious and freshly remodeled but seems whomever they paid to do the with either didn't finish or wasn't a professional. The bathroom shower head wasn't properly installed and if you're tell like me, you can look straight into the huge uncovered home where the spout that comes out of the wall where the shower head starched is at. The second part of this half of my complaint/review is the bathroom door frame was nasty dirty avd rusted out in spots. The inky reason I mention these things is because it's a crying shame that so much money would be spent to beautify a room and it was beautiful bit leave such gross eyesores that a blind person could even see.

Thanks for reading,

K

  • Stayed: February 2012
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1  Thank Thats_My_Milk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly B, General Manager at Quality Inn & Suites, responded to this reviewResponded June 7, 2012

Thank you so much for your response. I want to apologize for the service of my front desk staff. I have mentioned it to my staff and we will continue to strive to prevent this from happening in the future at our hotel. About the renovations, I have informed my maintenance man of the issue and we will look into the work that was done. I hope you visit us in the future to give us a second chance to make your stay satisfactory.

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113 - 119 of 129 reviews

Reviewed November 16, 2011

great place to stay very friendly and helpful staff very clean rooms

Room Tip: i recommend there king suites
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  • Stayed: November 2011, traveled solo
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Thank Roxanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly B, General Manager at Quality Inn & Suites, responded to this reviewResponded June 7, 2012

Thank you for your response. I am pleased to hear our staff made you feel at home while at our hotel!

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Reviewed September 26, 2011

This hotel was great. They honored our late checkout request and were accomodating. However...we had the suite.

  • Stayed: September 2011
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Thank silverwings1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2011

My family & I stayed here during issues being resolved with our home. I must say I dreaded the thought of staying at a hotel but after a week & half of being here, I'm going to hate to leave. The ENTIRE staff here is incredible, so friendly & willing to help whenever needed, the housekeeping staff does a great job with keeping the rooms clean & restocking anyrhing that's needed. My kids have been to the pool everyday & enjoy it very much....no complaints, I will definately recommend this Comfort Inn to all my friends & family without any hesitation at all. We were completely satisfied with our stay.

  • Stayed: September 2011, traveled with family
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Thank aemery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2011

I wont stay at a Comfort Inn again. I have stayed at this Comfort Inn for years and asked for early check inn they not only would not accommodate us Shirely was rude and told us they would not clean a room for us since we arrived early. They would clean all the bathrooms first, then all the bed, etc. I asked "couldn't you just clean one room for us since we are here" she said nope we dont do it like that. Absoultly no customer service at all. After staying there for years I went to my car and called another hotel who was more than willing to treat there customers well an willing to let us check in early. Loved our stay at the Drury Inn!!!! Theor customer service was awesome and the rooms were much cleaner than the ones at Comfort Inn.

  • Stayed: August 2011, traveled on business
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Thank debbie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2011

Meeting room was booked and paid for my daughter's birthday party one month in advance. We showed up and another party was setting up in the room. I went to the front desk to find out what was going on. They told me that I did not have the room that it was the following weekend. I had my receipt showing that I had the room for the day and that I already paid for it. The manager was very rude and was threatening to call the police. 20 minutes later the manager offers us 3 bedrooms for our daughter's party. Bedrooms for a teenagersbirthday party is not an exceptable solution for their screw up.
We had a quest of our daughters party show up as scheduled at the Inn and was told that the party was not there. That the other family wanted the room and paid more for it and that we relocated our party. We lost 20 guest for this party because of this.
We have yet to see a refund of our money. So bottom line the stole money... over $170. I have a receipt to prove it, bank statement to prove that it was out of the account and to show it has not been refunded.

Room Tip: Call every day to verify your name and reservatio.
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  • Stayed: May 2011
    • Service
2  Thank khfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2010

As one who has written a few reviews scorching properties where the value in the price paid for the accomodations was nowhere close to what was offered, I must recommend this place to the frequent road weary traveler. This place is worth every penny of what you pay for the room. It's well appointed, the rooms are spacious and most of all, the place is quiet. It's well located right off of I-55, but not too close to be a disturbance. Restaurants within walking distance. Get back to the room and just relax before falling asleep. I highly recommend a stay at this facility. Thank you.

  • Stayed: December 2010, traveled on business
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Thank buytheplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 3610 W Outer Rd, Arnold, MO 63010-5230 (Formerly Comfort Inn)
Phone Number:
Location: United States > Missouri > Arnold
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Arnold
Price Range: $75 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Comfort Inn Arnold
Arnold Comfort Inn

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