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“Disappointed”

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AmericInn Lodge & Suites Alexandria
Ranked #4 of 12 Hotels in Alexandria
Certificate of Excellence
Reviewed December 9, 2013

Very old hotel with dark hallways and rooms. Would not recommend for a large group such as sports teams, etc...that need to eat breakfast at same time. The breakfast room only had 6 tables that seated a total of 20 people only.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded January 24, 2014

Thank you for your comments. We are sorry to hear you were disappointed in your stay with us. We will keep your concerns in mind for future updates.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (140)
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100 - 106 of 140 reviews

Reviewed November 11, 2013

Conveniently located just off I-94 in Alexandria, this Americinn is the best value in the area. Nice pool area, whirlpool rooms available, the rooms are clean and quiet (fresh clean duvet covers!), and the staff are super friendly!

  • Stayed: November 2013, traveled solo
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Review collected in partnership with AmericInn Hotels and Suites
Thank Justine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded January 8, 2014

We always look forward to your stay. We love the treats you leave behind! So happy to hear you enjoy your stays with us! Look forward to you next trip to Alexandria!

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Reviewed October 31, 2013

When we arrived in Alexandria we had no reservations there were 5 hotels in the same area.
We choose the Americinn . The property was updated and clean. The bed was great we had a good nights rest after driving 6 hours. The breakfast was excellent nice selection of foods and coffee and juices. The desk clerk was very helpful and friendly. Their are a number of food places near hotel.

  • Stayed: April 2013, traveled on business
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Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded January 8, 2014

Thank-You for your nice words. We are happy to hear you enjoyed your stay from start to finish! We look forward to your future stays!

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Reviewed October 7, 2013

Our stay was wonderful, the staff was friendly and the building and rooms are very well maintained. The continental breakfast here is one of the better ones that we have had in all our hotel stays, and I would definitely recommend this hotel to anyone looking for a place to stay while staying in Alexandria.

  • Stayed: September 2013, traveled with family
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Thank joe w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded October 21, 2013

We are so happy to hear you enjoyed your stay in Alexandria. We enjoyed having you and look forward to your future stay!

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Reviewed September 30, 2013

Clean and pleasant hotel with a pool and whirlpool and a hot breakfast! Bed was softer than we like, but hotel was clean, staff was incredibly pleasant and helpful, and the price we paid could have been much higher.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded October 21, 2013

Thank-You for your comments on your recent stay in Alexandria, we thank you for your great comments. We hope to see you in the future!

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Reviewed September 16, 2013

We stayed at the AmericInn the night of Sept 14th. We needed to find a hotel in Alexandria becauce my Mother had been taken by ambulance to the Alexandria hosp. All of the hotels we called were full, except the AmericInn. We stayed at one before and had no problem and a pleasent stay. Not so at this one! We had our small Havenese 8 lb non- shedding dog with us, AmericInn charged us $50.00 non refundable for the dog! All the other local hotels in Alexandria charged $10 to $25.00. Our room I believe was $110.00. (Not including the 50.00 pet fee!)

Our room was a complete disappointment!! The carpet had a big hole in it next to the bed and looked old and worn! The upholstered chair in the room was filthy! The bed pillows were so hard your head was at a 90 degree angle to your body when trying to lay on the pillow! I even took a towel from the bathroom and tried to make that work! but even that was too hard. The bed was so soft and uncomfortable we had trouble sleeping. I am lucky if I got an hour of sleep!! We both had stiff necks and I woke with my hips in pain.

The bathroonm had no ventilation; rust was on the sealing frames that supports the false ceiling, and the grout around the ceramic tile above the tub was somewhat discolored and starting to show deteroration.

Last but certainly not least was the noise! Doors banging people talking into the night. The walls seemed paper thin. We couldn't even hear the T.V over the noise without cranking up the volume, which we didn't want to do. We coudn't tell if the noise was coming from the hallway or the other rooms.

I cannot in good consience recommend this AmericInn to anyone. We have stayed in wonderful hotels and some not so wonderful, but We have NEVER had a worse night as we did here. I would sleep in my car before I would stay there again. Completely unsatisfied!

Room Tip: Choose a diferent hotel.
  • Stayed: September 2013, traveled as a couple
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1  Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded October 21, 2013

Gail~

We are sorry to hear that your experience with us was poor, especially given the extraordinary circumstances surrounding your need to stay in Alexandria on last minute notice. We have taken your comments seriously. We have revisted our pet policy and we have made adjustments for the future. We were not made aware of your displeasure with your room until checkout the next day. If we had been, we would have certainly would have taken care of it for you. The condition of the room has been checked and remedied. We have constant presence from our maintenance staff in the rooms at all times, so we have addressed the concerns on the carpeting and chair.

The hotel is made of solid masonry construction. AmericInn's pride themselves on the "quiet factor". If we had known there was a noise issue, we would have addressed it immediately for you.

We hope you find a way to give us another chance to earn your business back on a future trip to Alexandria.

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Reviewed September 15, 2013

I arrived the day before my business associate so I wanted the Inn to charge me the first night and then split our bill for the next 2 nights. Management could not figure that out so just split the entire bill. Effectively undercharging me and overcharging my room mate.
The room had 2 queen sized beds which were very comfortable but the room was a bit crowded with 2 beds of that size.
Breakfast was available but was of very mediocre quality , although they did have convenient serving times and the serving staff were very cordial. A local paper and the Minniapolis Tribune were available in the dinning area as a courtesy.
We had to check out at the front desk as opposed to having the bill left under the door early in the morning., which was inconvenient.

  • Stayed: September 2013, traveled on business
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1  Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicoleWaxweiler, General Manager at AmericInn Lodge & Suites Alexandria, responded to this reviewResponded September 24, 2013

We thank-you for your comments regarding your stay. I have looked into the billing error you had brought to our attention, however it does look like those charges were split evenly on the second night that your business associate had arrived. I also would like to apologize you felt our free continental breakfast was not to your standards, we strive to meet all our guests expectations will a large variety. Again, thank you for your comments this always helps us improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AmericInn Lodge & Suites Alexandria

Address: 4520 Highway 29 S, Alexandria, MN 56308-2913
Phone Number:
Location: United States > Minnesota > Alexandria
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Swimming Pool
Hotel Style:
Ranked #4 of 12 Hotels in Alexandria
Price Range: $110 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — AmericInn Lodge & Suites Alexandria 2*
Number of rooms: 52
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