Very disappointed in our recent stay at the Country Inn & Suites in Albertville. I will say that our room was ready and very clean when we arrived which was a good start, but it went all down hill after that. The front desk attendent was really just plain rude. She was very one sided when it came to who could be loud in the hotel and who couldn't. We got a knock on our door for noise, which I understand so we turned the radio down but when I shut the door I over heard her talking about us to the guy next to us who had complained. I could see if my girls were yelling and screaming and really out of hand but that wasn't the case. It was clearly unprofessional of her to be talking about us to them, but I know she was just trying to please them. The night goes on and there must have been a sports team there with bunch of kids, running up and down the hall until midnight.....where were the complaints then. So I did go downstairs and say something and all I got was a blank stare. I just gave up told my girls lets go to our room and go to bed so we can leave asap in morning.
Breakfeast comes and what another disappointment! Everything that was to be hot was cold and everything that was cold was hard and gross. Frozen potatoes and egg rol ups that looked good but once you bit into it....frozen.
I'm normally one of those people that writes good comments instead of bad but it's to bad this is only place to stay in Albertville cause the shopping was awesome, but next time we will drive to Maple Grove and stay.
- Official Description (provided by the hotel):
- A comfortable stay in award-winning accommodations awaits you at the Country Inn & Suites Albertville. The hotel is located next door to the Albertville Premium Outlets and close to Cedar Creek Golf Course, Lake Maria State Park and Ellingson Car Museum. This hotel offers a convenient location near the area's major attractions and businesses. You can also spend your day on site, splashing around the indoor pool and wading pool, relaxing in the whirlpool tub, surfing the free high-speed Internet and reading books from the lending library. This hotel's affordable rates also include top services such as free hot breakfast buffet, a fitness center and business services, so don't wait another minute to reserve your hotel room or suite at this outstanding property. 100% Non-smoking facility ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites By Carlson _ Albertville Hotel Albertville
- Country Inn And Suites By Carlson _ Albertville
- Country Inn Albertville
- Albertville Country Inn