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“Not so Happy about our stay”

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Country Inn & Suites By Carlson, Albertville
Ranked #1 of 1 Hotels in Albertville
Certificate of Excellence
Saint Paul, Minnesota
1 review
“Not so Happy about our stay”
Reviewed January 18, 2011

Very disappointed in our recent stay at the Country Inn & Suites in Albertville. I will say that our room was ready and very clean when we arrived which was a good start, but it went all down hill after that. The front desk attendent was really just plain rude. She was very one sided when it came to who could be loud in the hotel and who couldn't. We got a knock on our door for noise, which I understand so we turned the radio down but when I shut the door I over heard her talking about us to the guy next to us who had complained. I could see if my girls were yelling and screaming and really out of hand but that wasn't the case. It was clearly unprofessional of her to be talking about us to them, but I know she was just trying to please them. The night goes on and there must have been a sports team there with bunch of kids, running up and down the hall until midnight.....where were the complaints then. So I did go downstairs and say something and all I got was a blank stare. I just gave up told my girls lets go to our room and go to bed so we can leave asap in morning.
Breakfeast comes and what another disappointment! Everything that was to be hot was cold and everything that was cold was hard and gross. Frozen potatoes and egg rol ups that looked good but once you bit into it....frozen.
I'm normally one of those people that writes good comments instead of bad but it's to bad this is only place to stay in Albertville cause the shopping was awesome, but next time we will drive to Maple Grove and stay.

  • Stayed January 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kim2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, General Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, February 1, 2011
We apologize that you were disappointed in your stay with us. These concerns are not common at our hotel and we are sorry you experienced them. Thank you for taking the time to share your comments with us. I hope on your next shopping trip you will give us a second chance to show you a wonderful stay! We pride ourselves in serving and addressing the needs of our guests so please contact me at 763-463-2600 if you would like to discuss further.

General Manager
Kim VanWinkle

Guest Service Manager
Jodie Stream
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
    248
    86
    14
    9
    5
See reviews for
155
69
11
66
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Rochester, Indiana
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2011

Avery pleasant place to stay. The staff made every effort to provide a comfortable place to stay. The use of actual plates and silverware topped off some delicious breakfasts. Having served in the military for 23 years and giving up holidays with family, I can appreciate more what they did - with smiles and friendly banter.
Access was not the most convenient but can be overlooked because of the service.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFGUNNER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, General Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, February 12, 2011
We are very pleased to hear that you had a pleasant and comfortable stay with us. It is wonderful to hear that you enjoyed using our dishware! We are delighted to be able to use real dishware and get away from the styrofoam and plastic. It is an honor to read that you enjoyed our team. We appreciate your service to the military and your kind words.

Kim VanWinkle
General Manager

Jodie Stream
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winthrop, Minnesota
1 review
Reviewed November 19, 2010

I have liked these hotels as a whole but this one went beyond expectations! They were extremely friendly, customer service was second to none. Very comfortable, clean and I felt very much at home. I would highly recommend this hotel to anyone!

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMM046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, General Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, February 12, 2011
Thank you kindly for your great comments! We are so happy to hear that you enjoyed your stay with us! It is our goal to always go above and beyond for our guests to make sure that everyone has an enjoyable and comfortable stay. Thank you for saying that your stay felt like home. This excites us because we want all of our guests to have this same feeling. We hope that you will come “home” soon. Thank you!

General Manager
Kim VanWinkle

Guest Service Manager
Jodie Stream
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
2 reviews
Reviewed September 27, 2010

I have been taking an average of 5 to 7 bus loads per year since 2005 to the Country Inn suites in Albertville with 56 girls per bus for shopping at Albertville outlet mall & Minneapolis for the second day to Ikea & Mall of America. We stay here for two nights per trip. All the girls love the hotel and their staff. After all these years its like visiting our own family down there. Every year almost all of the girls come back on the same shopping trip & the new girls cannot believe how great the service is here. We strongly recommend this Country Inn Suites to any traveller visting Albertville Outlet Mall or areas near the Mall. Thanks to the staff from all the Canadian girls on the bus & bus driver Ray

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShopAlbertville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, General Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, January 6, 2011
Thank you Ray! Our team at Albertville looks forward to each of your shopping trips! It is wonderful to see familiar faces. You have a very special place in our hearts. I am happy to hear that our team delivers great service. It is our mission to provide the best service! I am glad the hotel is located on the Albertville Premium Outlets campus so it is an ideal location to bring your bus groups! We look forward to your next arrival. We have the hot fresh cookies waiting.


Kim VanWinkle
General Manager

Jodie Stream
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny, Iowa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 21, 2010

I booked 16 rooms for a 7th Grade Football Tournament in August of 2010. All of the families staying there had a great experience. Staff was friendly and gave us great options for dinning. They really go the exra mile! We will be staying there next year.

  • Stayed August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, General Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, January 6, 2011
We are excited that your team had a wonderful stay at our hotel. We enjoy teams staying with us. I am glad to hear that the front desk was knowledgeable and was able to provide you with great local options for dining. We will be looking forward to seeing your team next year.

Kim VanWinkle
General Manager

Jodie Stream
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2010

Great hotel to stay at if you are going shopping at the outlet malls in the area. The breakfast area is a bit small, but it works well unless its really busy.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arildsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, General Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, January 6, 2011
Thank you for taking the time to comment on our hotel. We hope that you had a great time shopping at the Albertville Premium Outlets. We are happy to announce that we have new tables and chairs in our renovated breakfast room. We were able to double the seating! We would love for you to come back and let us know what you think. We look forward to your return visit.

Kim VanWinkle
General Manager

Jodie Stream
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winnipeg
1 review
Reviewed September 11, 2010

This is one of the best hotels that we stayed at. Our family has been staying at this hotel for the last 4 years. the staff is always the same, this must say something about the great management satff.. Very spotless hotel with a great breakfast included in the price. The hotel is also a 2 minute walk from Albertville outlet mall, great shopping. Behind the hotel there is great play structure, tennis courts, and basketballcourts for he kids.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank civic2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MNALBCTY, Manager at Country Inn & Suites By Carlson, Albertville, responded to this review, September 15, 2010
I am so pleased to hear that we are one of your best hotels that you stay at! It is wonderful to know that you have been visiting us for the last four years! It is great guests like you that keep our employees here at the hotel. We hope to see you again soon.

Your Friends at the Country Inn & Suites,

Jodie Stream
Guest Service Manager

Kim Van Winkle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Albertville

Property: Country Inn & Suites By Carlson, Albertville
Address: 6554 Lamplight Dr, Albertville, MN 55301-4504
Phone Number:
Location: United States > Minnesota > Albertville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Albertville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Albertville 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
A comfortable stay in award-winning accommodations awaits you at the Country Inn & Suites Albertville. The hotel is located next door to the Albertville Premium Outlets and close to Cedar Creek Golf Course, Lake Maria State Park and Ellingson Car Museum. This hotel offers a convenient location near the area's major attractions and businesses. You can also spend your day on site, splashing around the indoor pool and wading pool, relaxing in the whirlpool tub, surfing the free high-speed Internet and reading books from the lending library. This hotel's affordable rates also include top services such as free hot breakfast buffet, a fitness center and business services, so don't wait another minute to reserve your hotel room or suite at this outstanding property. 100% Non-smoking facility ... more   less 
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Also Known As:
Country Inn & Suites By Carlson _ Albertville Hotel Albertville
Country Inn And Suites By Carlson _ Albertville
Country Inn Albertville
Albertville Country Inn

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