We have stayed at this hotel every year for the past 5 years both at the beginning of our road trip and again at the end. The common areas are clean, and the rooms are always immaculate. The staff is always very helpful and friendly. On all our previous visits, my husband, who likes the occasional cigar in the evening has thoroughly enjoyed sitting on the front, 'porch', area with his cigar and a beer. He has met many other guests on these occasions and has enjoyed some friendly, interesting and sometimes lively conversations. The porch area became a gathering place, where groups of people could sit and socialize due to the number of chairs and tables. This year however, we noticed that the front porch, both sides, have been designated non smoking. Any guests who wish to smoke have been banished to the side of the hotel, where there is very poor lighting, which is a real safety and security issue, and no comfortable seating areas, and no tables. Forget any socializing or conversation. There is one small bench that will only accommodate 2 people comfortably. Because of this people do not want to stay outside and enjoy others company, they just finish their smoke and go back inside. Before we left the hotel at the beginning of our road trip, we asked Kim the manager why the smoking area had been moved and she told us it was a company wide policy. Throughout the next 3 weeks we stayed at 5 other Country Inn & Suites, and every one of them had a designated smoking area on one side of the front porch, and non smoking on the other side, so clearly not a company wide policy. During a conversation with several of the housekeeping staff at the Albertville location, we were told that the reason Kim had moved the smoking area was because her office is located beside one side of the porch, and she didn't like the smell. They also told us that when they first saw the bench outside the side door, they thought it was for their use, not the hotel guests. My husband has worked in the customer service industry for 30 years, and a few years ago actually taught a customer service program. Because of his experience and background, he understands that it is important to make all customers and/or guests feel welcome and to show them respect. He also knows how important truth and integrity are, when dealing with customers questions and complaints. We both feel that we were lied to by the manager of the Albertville hotel, and the decision to banish smokers to the side of the hotel was, in fact, a personal decision and not a company policy. We were also told by Kim that she was going to provide a patio area on the side, with more seating and tables, but when we returned to the hotel 3 weeks later nothing had changed, she had not even installed a bug light. Needless to say, our stay at this hotel was no where near as enjoyable as in previous years. As a non smoker myself, I do understand that for many people smoking is offensive, but hotels cannot treat smokers like lepers.
- Official Description (provided by the hotel):
- A comfortable stay in award-winning accommodations awaits you at the Country Inn & Suites Albertville. The hotel is located next door to the Albertville Premium Outlets and close to Cedar Creek Golf Course, Lake Maria State Park and Ellingson Car Museum. This hotel offers a convenient location near the area's major attractions and businesses. You can also spend your day on site, splashing around the indoor pool and wading pool, relaxing in the whirlpool tub, surfing the free high-speed Internet and reading books from the lending library. This hotel's affordable rates also include top services such as free hot breakfast buffet, a fitness center and business services, so don't wait another minute to reserve your hotel room or suite at this outstanding property. 100% Non-smoking facility ... more less
- Reservation Options:
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- Also Known As:
- Country Inn And Suites By Carlson _ Albertville
- Country Inn & Suites By Carlson _ Albertville Hotel Albertville
- Country Inn Albertville
- Albertville Country Inn