We picked this hotel because of the location close to the Palace, so we could cab there and back. Our hotel recommended a driver for us, and he offered to come back and get us after the show. That was nice and convenient for us. His rates were good as well.
When we got to the hotel, there was someone in line ahead of us, and we waited forever to get checked in, probably 20 minutes or so. I have no idea what the delay was, but it was just long and annoying. There were 3 people at the front, but only 1 person was actually helping anyone.
The staff was nice and friendly, they were just very slow...
They have a nice variety of food to order, which was great because I was hungry after the concert. However they don't deliver the room service, you have to go down and pick it up. When I placed the order they told me to wait 15 minutes and come down and get it.....they don't deliver it. They still charged my credit card, so it's not like it was a little cafe inside that took cash or something.
Which I thought was really strange and inconvenient. I've never been told I have to come down and pick up the room service before.
Overall the hotel was nice, and staff was friendly.
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- Also Known As:
- Hyatt Place Auburn Hills Hotel Auburn Hills
- Hyatt Auburn Hills
- Auburn Hills Hyatt Place