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“Disappointing”

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Hilton Auburn Hills Suites
Ranked #9 of 18 Hotels in Auburn Hills
GreenLeadersGold level
Reviewed June 27, 2011

My family and I stayed at the Hilton on June 25th. I booked rooms with double beds the day before and upon arrival were told there were no more rooms with double beds as a result my brother slept on the pull out (kids took the bed) and slept with his feet hang out as he is over six feet tall.

I also picked the rooms with the buffet breakfast. The potatoes and eggs were stone cold, the hostess arrived almost at the end of the meal to tell us we could have had made to order with a lame smile and comment "everyone always RUN to the buffet first" I found this comment to be quite offensive.

  • Stayed: June 2011, traveled with family
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Thank kimberlykan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColinWalsh, General Manager at Hilton Auburn Hills Suites, responded to this reviewResponded July 29, 2011

Kimberlykan -

Thanks again for your feeback here on Trip Advisor. I am sorry your stay wasn't as great as your first (and first review). We definitely need to work these "loose ends" and are doing so!

See you soon,

Colin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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828 - 834 of 929 reviews

Reviewed June 27, 2011

We stayed here last year and had a good time the rooms were tired but the upgrades made them better this year .from the check in where the front desk staff remembered us to May in the dining room who remembered us as well and Heidi in the lounge were all great and a lot of the new staff were wonderful. the Starbucks coffee put out in the lobby was awesome and a great new feature. we decided not to go out one night for dinner and ate in the bar and the food we had was amazing as well as what we saw others eating looked great again Heidi was great .
Was taken back by the pets in the hotels and can only hope there not in all the rooms cause no one told us it was pet friendly .

but over all a great time in a good hotel and the staff makes it

  • Stayed: June 2011, traveled with family
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Thank LQQKEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2011

Stayed for a lacrosse tournament. Loved the suite aspect. Very clean and comfortable. Staff was very friendly. Great breakfast; yummy eggs and lots of fresh fruit!

  • Stayed: June 2011
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Thank HoppyGirl72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2011

We needed a place to stay that allowed pets while our bathroom was being refinished in our house. The staff here is awesome. Not only did they welcome dogs under 75 lbs but they had a really nice dog bed and bowl waiting to for us when we checked into our suite! It was an additional $75 for the stay to have your dog with you (not per night).

The suite was great. Clean. You could tell it was new or updated. Large living room with flat screen tv, separate bedroom with flatscreen and separate large bathroom. Great layout. For price you absolutely can't beat it! This Hilton exceeded all of my expectations!

  • Stayed: June 2011, traveled with family
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Thank DES_travels_alot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2011

This hotel definitely matches higher star ones. The rooms were like brand new. The staff was among the friendliest ever. My family and I will definitely stay here again.

  • Stayed: May 2011
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Thank geo0019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2011

This hotel has very large rooms that have just been remodeled. Its in a great location and I found the staff to be very helpful.

  • Stayed: March 2011, traveled on business
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Thank GGripp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2011

The hotel is under renovation however it never disrupted my stay. The hotel staff was courteous and friendly. Overall it was a good experience.

  • Stayed: March 2011, traveled on business
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Thank biztraveler5573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Auburn Hills Suites

Address: 2300 Featherstone Rd, Auburn Hills, MI 48326-2851
Phone Number:
Location: United States > Michigan > Auburn Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Auburn Hills
#4 Business Hotel in Auburn Hills
#4 Romantic Hotel in Auburn Hills
#7 Family Hotel in Auburn Hills
Price Range: $103 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Auburn Hills Suites 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Hilton Suites Auburn Hills hotel near Detroit is the only full-service, all-suites hotel in Auburn Hills, Michigan. We are just 5 miles from the Great Lakes Crossing Shopping Mall, 3 miles from The Palace of Auburn Hills, and a short drive to DTE Energy Music Theatre. Whether you are traveling for business or leisure, the Hilton Suites of Auburn Hills and our surrounding areas share some of the most popular points of interest in Michigan. We will have you coming back time and time again! ... more   less 
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Also Known As:
Hilton Motel Auburn Hills
Hilton Auburn Hills
Auburn Hills Hilton

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