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“No frills - room needs updating...”

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Crowne Plaza Auburn Hills
Ranked #11 of 17 Hotels in Auburn Hills
GreenLeadersGold level
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“No frills - room needs updating...”
Reviewed April 13, 2013

I am a Platinum member so I have plenty of experience with expectations of a Crowne Plaza - the room was clean, property well represented and lighted, parking however is a labyrinth. I was upgraded to a jacuzzi room which was located in the bathroom (not for the romantic) and very cold, broken and slippery tile surrounds. The Jacuzzi actually doubles as your shower - be careful as there is nothing to hold onto to get out of the shower (you have to step up then down) and no handles to support yourself from falling. (Very surprised this passed a building inspection) - Staff were pleasant, but typical Crowne staff would be overtly pleasant - enticing you to return. Security is only a simple chain on the door. Price is rather much for the (lack of) Crowne ambiance and quality.

Room Tip: Be wary of the Jacuzzi room....
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  • Stayed April 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Arthur A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPAuburnHills, General Manager at Crowne Plaza Auburn Hills, responded to this review, April 29, 2013
Hello Arthur A,

Thanks for your candid observations. We're scheduling our hot tub rooms (5 of them) for renovation; they are showing their age. We always strive to provide a safe, clean property where everything works and our staff practices "agressive friendliness". We can always do better. Thanks again and safe travels!

Chuck DeSantis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
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Dublin, Ohio
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2013

The Front Desk person by the name of (Mashawn) was great, the room was nice, just have to make sure the Housekeeping staff picks up everything off the floor there was a $.10 and a gum wrapper on the floor. Other than that it was a nice staay, also the resturant was good. Thanks

Room Tip: Book in advance.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lontine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hurst, Texas
Level 5 Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 13, 2013

This was a one night, personal, fly in and drive out of the Detroit area. Priceline did me a favor by getting me a great rate on the Crowne Plaza in Auburn Hills. Everything was great. The in-house restaurant was good. No bad comments at all.

  • Stayed March 2013, traveled solo
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    • Location
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    • Cleanliness
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Helpful?
Thank David76054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, Michigan
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 9, 2013 via mobile

The pictures online are deceiving. On their website the pool looks huge! But it's not. The pool is defiantly not what I expected. It is open 24 hours but not glamorous looking like the picture shows. O'Malley's is nice. :) They have good food and a decent selection of Michigan microbrew beers. They don't have any regular beers on tap (like bud light) just microbrews from around Michigan. The atmosphere of O'Malley's is your typical pub style, at night there's low lighting lit by candle light, so that was nice. The service of the hotel was so-so. When we got to the hotel I asked the front desk lady to "put us in a room that's not used very much", kinda in a joking way but she didn't even acknowledge me! Lol.. We ordered breakfast room service and the lady on the phone was kinda rude, but the breakfast was delicious!!The room cleanliness was great! They provide this little packet of night time supplies; resting eye cream, resting foot cream and night time spray (which smells good!). The bed was actually not that comfortable. Sunk in the middle. But very clean bed set, the sheets were comfy. 2 pet peeves of mine. No complementary water and hearing people in the next room. Both happened unfortunately. You can buy bottled water for 2 dollars in the vending machine or dehydrate. I'd advise buying water before hand. The heating/cooling system only works sometimes. It shuts off at night and you can't use it. So it was hot through the night which I hate! Anywho, I'm being pretty picky but for the price I expected a little more.

  • Stayed March 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angelpichla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Auburn Hills, responded to this review, March 24, 2013
Dear angelpichla,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Yale, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2013

I never stayed here, but just calling and asking questions, I got different answers everytime as to if they have suites or not, a shuttle or anything! I made sure to call later in the day to get a different person. Two said no suites, while another told me in a snotty way "that I would have to pay like $450 for a suite and that I need to talk to reservations" I thought you dont have suites?! and Who's to say I cant afford $450? Only person who was nice is the lady to sets up meetings! I'm at a loss for words as this is the place I was told to go to because of the open late pool for adults and bar! Needless to say we didnt go with crown plaza with our 20+ people group, and went to a more friendly hotel!

  • Stayed February 2013, traveled with friends
    • Service
Helpful?
1 Thank runningmilf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPAuburnHills, General Manager at Crowne Plaza Auburn Hills, responded to this review, March 6, 2013
Dear runningmilf,

I'm really sorry to hear of your frustration. I am glad you did speak to the lady who sets up meetings as she is the designated person to deal with group business. I am disappointed in your decision to go elsewhere, we'll work with our staff to eliminate the issues you brought forward.

Kindly,
Chuck DeSantis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livonia, Michigan, United States
1 review
Reviewed February 3, 2013

My family stayed at this hotel for an entire week, the hotel was clean and quiet. The team at the front desk was extremely accommodating. If we called for extra towels they arrived in less than five minutes. They had great suggestions as far as places to eat that were unique. The kids enjoyed swimming in the pool area, very clean and well-kept. Thank you for the great customer service, Vonda you are the best.

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
Thank Katanya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPAuburnHills, General Manager at Crowne Plaza Auburn Hills, responded to this review, February 5, 2013
Hello Katanya R.,

Many thanks for your kind words regarding your stay at our hotel. We're here to help and it is very nice to see our results match our intentions.
Please come back soon, we're anxious to once again be your host!

Kindly,

Chuck DeSantis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
Reviewed December 24, 2012

My husband and I stayed the night on December 15th. It was our first time at this Crowne Plaza and it did not disappoint. We had tickets to a Christmas Carol at Meadowbrook and ate in the hotel restaurant O'Malley's before the show. The restaurant manager Kevin made us feel so at home! He talked and joked with all the tables in our area and made it very warm and comfortable - so much so that we came back to the bar after the show and had our late night snack and a tried a couple of the Michigan beers! The food was excellent. The rooms were nice and the bed was very comfortable, but most importantly it was quiet! There was a hockey team in the hotel and we never heard them at all. All the staff was very friendly. I would definitely stay here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dana d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPAuburnHills, General Manager at Crowne Plaza Auburn Hills, responded to this review, December 31, 2012
Hello Ms. D,

We're very happy you chose our hotel among the many in the area. There is so much to be said for choosing a facility that can fulfill all of your needs, and than some, under one roof. Being able to take the elevator home, so to speak, is one of those unassumed benefits that has value well beyond its' core purpose.
Please know we're anxious to have the chance to be your host again. When your travels bring you back to Auburn Hills we'll be ready! Thank you for staying with us!

Chuck DeSantis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Auburn Hills

Property: Crowne Plaza Auburn Hills
Address: 1500 Opdyke Rd., Auburn Hills, MI 48326
Phone Number:
Location: United States > Michigan > Auburn Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Auburn Hills
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Auburn Hills 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Hotel in Auburn Hills Offers a Free Weekday Area Shuttle by request. Located North of Detroit, the Crowne Plaza Detroit - Auburn Hills Hotel is newly renovated and the place to meet in the metropolitan area. With free high-speed Internet access and weekday shuttle service, our Auburn Hills hotel is a great place to base your next trip to Detroit. For business travelers, there are many corporations less than a mile from our Auburn Hills hotel near Detroit including Chrysler , General Motors and Fanuc Robotics. There are several large venues close to our hotel outside Detroit, as well. The Palace at Auburn Hills and DTE Energy Music Theater are just a few minutes away. Leisure travelers and avid shoppers will find Great Lakes Crossing Mall, Somerset Mall, the Village of Rochester Hills Mall and Canterbury Village very close to our Auburn Hills hotel near Detroit. In addition, downtown Detroit is just twenty minutes away. Detroit's well-known Zoo and Cranbook Art Museum are also just a short drive from our hotel in Auburn Hills. The Crowne Plaza Auburn Hills Hotel has an indoor swimming pool that is open 24 hours a day for guests over 21. We also have 4,500 square feet of meeting space that can be tailored to fit the needs of your gathering. Our hotel sales team can work with you to make your meeting a success. Stay with us at our Auburn Hills hotel and enjoy our upscale business accommodations. ... more   less 
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