I never had a bad experience there. I usually visit for lunch. Place feels inviting to me. Staff are pleasant & professional. I love the food. Tortilla chichen soup is my favorite. My request to make sure it's very hot is always accommodated. There are a couple of young waitstaff, who I had to remind on couple occasions to get a refill on a pop. But they don't act with an attitude. They are always very nice & helpful.