It was 7:30 on a Saturday evening, and when we arrived we were told it would be about 30 minutes until we could be seated. When we said that would be fine, a couple of us ran to the little girl's room...and passed 4 EMPTY tables. OK, I've worked in the restaurant business, maybe their wait-staff was short-handed. When we were seated about 25 minutes later, we waited about 10 more minutes to even see our waitress. OK, maybe they are swamped, and a couple of the staff are picking up the extra tables? Nope. The entire time we were there, (2) four-person tables stood empty, along with (3) 2-person tables...while the waitress had 4 of us to wait on. That's it...just us 4. The waitress in the next section over...2 people and (4) vacant tables...while there are people WAITING to be seated. At one point, I asked our waitress if their stations were scattered throughout the floor, and she replied, "no, we each have about 6 tables. Why" At one point, 2 waitresses said down to roll silverware...while there are a dozen empty tables in the place, and numerous people in line. Go figure. As we were leaving, a gentleman came in to see how long a wait he would have for a party of 4...and they told him 40-45 minutes...while the wait staff is sitting around!
Our waitress did not know the difference between prime rib and a ribeye steak...at a STEAKHOUSE! We had to ask to have drinks refilled, she never came to ask how our meal was, and handed us the checks before we were finished eating...so...no dessert!
When we finally did get our meals, which was pretty quickly, all the steaks were done correctly, and were very good. The potato skins appetizer was a little on the skimpy side, but it was also good. Sweet potatoes with butter and cinnamon were excellent, as was my side of steamed broccoli.
Can't understand how the heck their business model works...or if they want to stay in business with all those empty tables, but the food was good...service...not so much.