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“Great place to stay!”

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Sonesta ES Suites Auburn Hills
Ranked #5 of 17 Hotels in Auburn Hills
Certificate of Excellence
Boston, Massachusetts
1 review
“Great place to stay!”
Reviewed April 9, 2014

I had the pleasure of staying at this hotel for a week and thorughly enjoyed my experience. Every member of the staff was extremely friendly and made me feel at home. I would definitely recommend anyone to stay here.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse R, Manager at Sonesta ES Suites Auburn Hills, responded to this review, April 16, 2014
Thank you for taking the time to write a review of our hotel. I am so glad to read that you enjoyed your stay with us. We strive to provide exceptional customer service each day for every guest; we are very pleased to know we could do this for you. Thank you again for taking the time to write your review. I look forward to seeing you again for another week soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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    64
    18
    12
    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Elmira, Ontario, Canada
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2014

Stayed in March, 2014. Booked a 3.5 Star on Hotwire (highest in the area). We have stayed at other 3.5 Stars in this area and have been more impressed than this. The room was filthy. We could not believe the amount of grim on the doors, walls, etc. This was the last time we book below a 4 star on Hotwire or Priceline. We will go back to the Hyatt Place.

Also, if you are booking a room for more than 2 people on Priceline or Hotwire. Call the hotel after you reserved to make sure you get two beds. Even though our selection criteria was for 4 people, we ended up with 1 bed and a disgusting, uncomfortable pull out couch as our second option.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank disneyflexfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse R, Manager at Sonesta ES Suites Auburn Hills, responded to this review, April 16, 2014
Thank you for taking the time to review us, however I am very disappointed in us with the rating we have received. We strive to make every guest satisfied by giving clean service with a warm smile. I am sorry that you did not receive this standard of service from us. As for booking through Hotwire, we do not have control over the reservation. I know that Hotwire does not select room types or number of beds based on the amount of people occupying the room, but unfortunately it makes us look bad.
To make your stay more comfortable and relaxing, we’re upgrading each and every one of our suites to provide more rooms with bigger beds, flat screen televisions, work areas redesigned with your needs in mind, renovated kitchens and bathrooms. I know that you would be pleased with the final product. I encourage you to give us another try once complete. I hope we get to serve you as a guest again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 25, 2014

I have been to almost 10 hotels in Auburn Hills or nearby but this hotel beats all of them.
I was here for about a year :).
Pros:
1. Big Rooms, studio, one bedroom or 2 bedroom options available.
2. Good House keeping and overall service.
3. Breakfast is very good and the evening snacks as well.
4. Very convenient location for offices, great lakes outlet mall, restaurants or the palace.
5. Comfy beds and other furniture is also very nice.
6. Kitchen is good with microwave, dishwasher etc.

Cons:
1. TV's are a bit old.
2. Internet usually is very good but it logs out very quickly which is sometimes very annoying.

Overall as I have been in Auburn Hills for around 3 years and have been staying in hotels and as I have changed around 5-6 hotels so in my opinion this is the best hotel in Auburn Hills and would definitely stay here if I am back in Auburn Hills.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ArunPatyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie B, Director of Sales at Sonesta ES Suites Auburn Hills, responded to this review, March 27, 2014
Thank you for taking time to share your story with us. It means a great deal that such a seasoned traveler places our hotel at the top of the many hotel options in Auburn Hills. It is our goal to provide a warm and friendly experience for our guests that include the many complimentary services such as breakfast the evening snacks you mentioned. You'll be pleased to know that our TV's and Internet service are both being upgraded over the next few months.Thank you again for your outstanding recommendation of the Sonesta ES Suites Auburn Hills.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupertino, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2014

We spent 4 nights here. Spacious suites with everything you could want. Very Clean! Comfy beds, full kitchen, breakfast selections rotating daily (hot & cold). and evening food was great, especially the chicken cesear salad, YUM! DVD player and fast internet included.

Great Price! Your hotel dollar really goes a long way here!

All staff was wonderful and helpful everytime we encountered them, especially Susan Nowakowski, a manager who saved the day with a free upgrade. Thanks! We will be back!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan N, General Manager at Sonesta ES Suites Auburn Hills, responded to this review, March 26, 2014
Martha,
Thank you for the kind words about the hotel and staff. We are glad you enjoyed your stay and many food options. Anytime we accommodate a guest with an upgrade we are happy to do so. Thanks again and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 23, 2014

Second time at this hotel, booked through hotwire.com. Room is very spacious, nice to have kitchenette, microwave popcorn for bedtime snack. Staff are helpful, breakfast is decent, comfy bed, five minute drive to Great Lakes Crossing mall.

Room Tip: Had room on top floor (3rd floor) away from elevator, was quiet for sleeping.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paullorieunger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse R, Manager at Sonesta ES Suites Auburn Hills, responded to this review, March 24, 2014
We are happy that you took the time to give us this wonderful review. As a staff we try our best to accommodate each and every one of our guests, I am thankful that you noticed this. Also, I am glad that you enjoyed the popcorn provided in your suite. Please come back to stay with us again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston-Brockton
1 review
Reviewed March 23, 2014

Every part of my stay was excellent!! The employees are all so accommodating very friendly. Hotel is located near a huge outlet mall and there are many great restaurants in the immediate area. Thanks for such a great experience.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level 4 Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 18, 2014

First time at the Sonesta ES hotel and was extremely pleased with the amenities and how it was centrally located to shopping. It was nice to have the full kitchen and breakfast bar, plus the bonus of the free breakfast. great place to stay for a family or if you have company, with plenty of seating. Pro, was the older tv's, but that was all. Will consider staying there again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan N, General Manager at Sonesta ES Suites Auburn Hills, responded to this review, March 19, 2014
Dear Guest,
Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay and the extra space your suite provided. All T.V’s will be upgraded during our renovation starting in April 2014. We look forward to your return. Please let us know if we can ever be of any further assistance to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Auburn Hills

Property: Sonesta ES Suites Auburn Hills
Address: 2050 Featherstone Rd, Auburn Hills, MI 48326-2802
Phone Number:
Location: United States > Michigan > Auburn Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Auburn Hills
#6 Family Hotel in Auburn Hills
#10 Business Hotel in Auburn Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sonesta ES Suites Auburn Hills 3*
Number of rooms: 118
Official Description (provided by the hotel):
The recently reimagined Sonesta ES Suites Auburn Hills is an upscale extended stay hotel conveniently located off I-75 and M-59 just outside Detroit, across from Chrysler Headquarters. Our all-suite hotel with interior corridors offers spacious new two bedroom/two bath, one bedroom and studio suites with fully-equipped kitchen, living room, work area with desk and executive chair, direct dial phone number, data ports and personalized voice mail plus free wireless Internet in all guest rooms. We offer a complimentary hot breakfast buffet, Evening Social Tuesday-Thursday, 24 hour business center, and on site guest laundry. Close to Pontiac, Lake Orion, Troy, Rochester and Birmingham, Auburn Hills boasts convenience for both business and pleasure. Stay an extra few days enjoying the Detroit Tigers, Detroit Lions, Detroit Red Wings and casinos, all just 25 minutes away in downtown Detroit. The Sonesta ES Suites is also just minutes from: The Palace of Auburn Hills, Pontiac Silverdome, Oakland Hills Country Club, Detroit Skating Club, Oakland University, Meadow Brook Music Theatre, DTE Energy Music Theatre (Pine Knob), Old World Canterbury Village, ONYX Ice Arena, Great Lakes Crossing Mall, and the Walter P. Chrysler Museum. ... more   less 
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Also Known As:
Staybridge Suites Detroit - Auburn Hills Hotel Auburn Hills
Staybridge Suites Auburn Hills

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