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“Disappointing again.”

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Holiday Inn Express & Suites Ann Arbor
Ranked #16 of 35 Hotels in Ann Arbor
Certificate of Excellence
Reviewed July 14, 2013

We needed to stay in Ann Arbor for two nights. Unfortunately it was during “Parents Week” for the U of M so every hotel in the State Street / Briarwood Mall area was booked. All except this hotel. I’m sure the reason there were still rooms available here was because of the ridiculous price. It was at least twice what would have been reasonable (and I am a Priority Club and AAA member)! We have stayed here before and we were not impressed. Not having much choice we booked a room for two nights. This hotel is mediocre at best. A big disappointment is that there was not a mini-fridge or microwave in the room. We have stayed at several Holiday Inn Expresses all around the Midwest, out West, down South and the East coast. All of the other Holiday Inns we have stayed at have mini-fridges and microwaves in the rooms. Not this one. There was not even a microwave available for guests to use in the breakfast area. The breakfast was average. This place is starting to show its age. I would suggest an update and the installation of mini-fridges and microwaves in the rooms. As other have stated the wireless is hit or miss. This stay was strike two for us.

  • Stayed: June 2013, traveled with family
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Thank The_Madison_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ann Arbor, responded to this reviewResponded August 5, 2013

Dear The_Madison_Traveler,

Thank you for sharing your experience. We appreciate when guests take the time to provide feedback and try very hard to make improvements to our product and services when we can. However, I am disappointed that we fell short of great accommodations during your visit, and am sorry that our room amenities was less than satisfactory. We appreciate your honest feedback and your input will be shared with our management team to take into consideration for future upgrades.

We hope that you will give us another opportunity to serve you should your travels bring you back our way.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviews (211)
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143 - 149 of 211 reviews

Reviewed June 20, 2013

Overall the HIE and room was clean, and the front desk people were friendly. Location was a couple miles from UM campus and downtown. The room had double beds that were ok for comfort. Internet was slow. Breakfast was standard fare - nothing special. Mall and restaurants are within walking distance, but we chose to eat and browse around the UM campus and downtown. No on-site ATM.

  • Stayed: June 2013, traveled with family
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Thank fourKs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ann Arbor, responded to this reviewResponded July 8, 2013

Dear fourKs,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Reviewed April 29, 2013

The hotel is fine but you'll need to WIRE into the Internet in your sleeping room. We used the Gresham II meeting room and had the same problem. The street is now called Hilton Blvd., so try that if your GPS can't find it on the first try. Also, if your GPS is in charge, it will try to direct you through Downtown Ann Arbor. I don't recommend this between August - May. It's better to exit I-94 at State Street and the hotel is on the circular drive surrounding Briarwood Mall (just north of I-94, west of US-23, and west of State Street. State Street extends south from Main Street (Bus-23).

Room Tip: Be sure to get an Ethernet cable for the Internet. Ask for a room closer to the mall (it will be qui...
  • Stayed: April 2013, traveled on business
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Thank professordoctormom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ann Arbor, responded to this reviewResponded July 9, 2013

Dear professordoctormom,

Thank you for taking the time to post a review about your recent stay with us. We greatly appreciate you bringing the problem that you had with our internet service to our attention. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you again for your review and we look forwarded to seeing you in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed April 21, 2013

I can't say anything about the location as this hotel was just a flop for me on my way to somewhere else. Its just an average HIE, with beds that aren't very good. And I will say that the "simply smart" breakfast that was so fun years ago when it was new is really kinda lame and unappealing to me now. So if you know what you are used to paying for this kind of hotel, look at the rate and determine your personal value. I think I paid 50% too much.

  • Stayed: April 2013, traveled on business
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Thank MoccasinMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrahamHotelSystems, General Manager at Holiday Inn Express & Suites Ann Arbor, responded to this reviewResponded April 24, 2013

Dear MoccasinMike,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with Holiday Inn Express Hotel & Suites of Ann Arbor. Your comfort and satisfaction are of the utmost concern to us, and we are committed to making every possible effort to provide comfortable accommodations for our guests.

Please accept our sincere apology for your dissatisfaction with our complimentary Smart Start Breakfast. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your feedback thank you for all of your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for staying with Holiday Inn Express Hotel & Suites and providing valuable feedback.

Sincerely,
Lora Jennings
General Manager
Holiday Inn Express & Suites

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Reviewed March 30, 2013

This hotel is across from a mall that has several eatting options and walking distance to three restaurants. There are multiple walking/running options in the area. It is close to the University of Michigan. The rooms were quite comfortable with a great breakfast area. Staff were friendly. Overall the hotel was clean, comfortable, and has free interenet. Will stay here again if in the area.

  • Stayed: March 2013, traveled on business
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1  Thank QuietmanTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrahamHotelSystems, General Manager at Holiday Inn Express & Suites Ann Arbor, responded to this reviewResponded April 24, 2013

Dear QuietmanTravels,

Thank you for choosing Holiday Inn Express & Suites for your recent stay in Ann Arbor! We are delighted to hear that our location was a convenience during your trip, and that you found our staff to be friendly. We look forward to seeing you in the future!

Sincerely,
Lora Jennings
General Manager
Holiday Inn Express & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2012

I stayed in the hotel for 5 days. The location was very close to the mall and had good parking space. The staff was very friendly and their buffet breakfast was filled with so many varieties. The room was clean and decent. There was free wireless service (although it goes off sometimes) and vending machine at our floor. They offer fast check out service too! Lovely hotel! Would recommend it especially if u love shopping!

Room Tip: Ask for the 2nd floor rooms it's cooler
  • Stayed: December 2012, traveled with friends
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Thank Pat O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

I stayed here for just a few days while on business. The close proximity to the university was wonderful and there were plenty of restaurants nearby that weren't just fastfood, which is always a plus. The front desk attendants were always very polite and so were the housekeeping staff. Overall it was a great enjoyable visit, but there wasn't really anything that made it go above and beyond what I've experienced at other Holiday Inn Expresses.

Stayed: December 2011, traveled on business
Thank BioAnthroNerd11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Ann Arbor

Address: 600 Briarwood Circle, Ann Arbor, MI 48108
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 35 Hotels in Ann Arbor
Price Range: $102 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ann Arbor 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Just two miles South of the University of Michigan, near I-94, the Holiday Inn Express Hotel & Suites Ann Arbor offers a convenient location for Ann Arbor's visitors. Whether visiting Ann Arbor's growing campus or city center, the Holiday Inn Express Hotel & Suites Ann Arbor is only 5 minutes away from most destinations including athletic and performing arts venues. We are located next door to a major regional shopping mall and an easy 22 mile drive West from the Detroit Metropolitan Airport. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Ann Arbor, MI and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Ann Arbor Hotel Ann Arbor
Holiday Inn Ann Arbor
Ann Arbor Holiday Inn

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