We reserved two rooms for our family of 6. We stopped overnight on our way up to Lake MIchigan for our summer vacation. We arrived at 3:30, check in is 3. One of our rooms was ready the other was not. We checked into room and went down to eat. Food at restaurant was average at best. We proceeded to pool with the kids, 4 of them 9-14 in age. I had to telephone front desk to inform them that there were no towels at pool, only a large bin overflowing with used ones. They were brought within 20 minutes. Ok. Room ready yet? It's 5pm. No. Fully booked last night and housekeeping is behind. Ok. Unacceptable. But what can you do? Came up to concierge room at 6:30, there is supposed to be hot appetizers and snacks till 8. We were informed when we came in that a large group came in and ate all the food..... Huh. We waited, new food arrived. And guess what folks? It was cookies and warm potato chips. That's right. Warm chips. Oh! Meanwhile, I had to call down to desk because for the 6 guests there was one robe in each room. So needed to request 4 more.
Don't ever upgrade to concierge level. So not worth it. OH. We finally got our second room. at 6. It was actually ready the whole time!! Housekeeping just didn't let them know.More