Stayed here for two nights with family, we had booked a room for 3 adults and 2 kids, we called before to confirm that there would be two double beds, and one extra bed in the room for us. When we came the extra bed was missing, since we did not needed it for the first night, my wife went to the reception to make sure we had it the following night, they said that if there was one available we could get it. This was not something I would expect from a Sheraton hotel, but is seems that we were lucky and the bed came the day after.
The first morning the housekeeping woke us up at 8.30 to clean the room, I told her that we were still sleeping, and that she could come back later, it seems that it was not ok for her, because when we came back later that day the room was not cleaned, so around 3 pm I called the reception to make sure they would clean the room. At 5.30 I went to the reception to tell them that we were going out and that the room was still not cleaned, when we came back later it was cleaned. I asked how to avoid getting waken up around 8.30, and they said " put the do not disturb sign on the door" and that seems to have helped. This is the only hotel I have experience this at.
The gym is one of the better I have seen in a hotel at this level.
After all, it is an ok hotel, with a strange service, the rooms are clean, but for the price I would consider those on the other side of the same road.
- Official Description (provided by the hotel):
- Welcome! The Sheraton Ann Arbor invites you to experience unparalleled service and accommodations while exploring Ann Arbor, Michigan. ... more less
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- Also Known As:
- Sheraton Ann Arbor
- Four Points Ann Arbor
- Ann Arbor Four Points
- Ann Arbor Sheraton