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“Tired facilities, excellent service”

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Residence Inn Ann Arbor
Ranked #21 of 34 Hotels in Ann Arbor
Grand Haven, Michigan
Level Contributor
179 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Tired facilities, excellent service”
Reviewed March 10, 2012

The only reason I didn't give this place an excellent rating was: 1. lack of parking, and 2. the facilities need to be updated. We had a 2 bedroom "loft" unit that advertised a fireplace (true) and two bedrooms (also true). The fireplace, however, was a wood burning fireplace with no wood. This was a disappointment, considering how nice a warm fire would have been on our cold visit. The master bedroom was comfortable, but the bathroom was small and with only one small sink / counter. The second bedroom was in a loft with it's own bathroom on the second level. The entire facility, grounds included, are quite dated and tired looking. This is not up to the standards of other Residence Inns I've stayed at; it has more of a ski lodge feel in an urban setting. We arrived late and consequently had to park three buildings away, due to the lack of available spaces.
On the flip side, every employee I dealt with was friendly, professional and always had a genuine smile and pleasant words. The lady in the breakfast area was very attentive and happy, far better than others I've encountered in similar positions. The breakfast itself, although offering much the same items as similar hotels, was a better quality. The warm foods were actually warm and they had a good flavor. The location of the hotel is convenient, just off I-94 (you can't hear or see the traffic) and the drive to downtown Ann Arbor is very easy and short, less than ten minutes.
Would I stay here again? Yes, but I feel it's a bit pricey for the physical condition of the property. The bottom line is, if you can get what you feel is a reasonable price, don't hesitate to stay here. The location is good and the employees help make it worth it.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank topfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Chesterfield, Missouri
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 23, 2012

This isn't the most up to date or modern Residence Inn, and the breakfast fare was only mediocre, but the staff are welcoming and eager to assist. I would stay again. The rooms were clean, but my fridge was the loudest I have heard in a long time! Luckily I was upgraded to a two-bedroom, and was able to close the door between the common area and the bedroom, or it'd have kept me up all night. The staff really are what make the property. They were very helpful, and willing to go to extra lengths to make my stay good. The property could use a bit of upkeep, which it seemed like they were doing, as there was construction going on during the day (kudos that it wasn't starting too early in the morning!). Overall, it was good for my stay, was a clean room, and you can't expect much more.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank cab3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Alton, Illinois
Level Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 6, 2012

This is a typical Residence Inn with the expected ammenities. A nice treat was not just the full hot breakfast, but also a M-Th evening reception with hot food. Only two things kept it from being my highest rating. First the WiFI was very slow, and sometimes even difficult to hook up with. Second, I had a first floor unit, and when my neighbor upstairs walked around I heard almost every step. It could be this facility is somewhat aged, as this problem is rather rare. Great service, the front desk ladies were excetpionally nice and helpful. I travel to this area several times a year and will always choose the Residence Inn.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
152 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed December 30, 2011

We stayed at this hotel one night on August 21, 2011.
We made a reservation for a room that sleeps 6.
When we arrived at the hotel we were notified that they do not have such a room available nor do any of the nearby hotels. Instead, they put us in two rooms. Not only were the two rooms without connecting doors but they were on different floors. Thus, we (the parents) had to split up, each of use slept in a different room.
WIFI: reception was poor and the speed was very very slow.
Breakfast: - We weren't able to have any since there was an electrical power outage that morning.
Pool: outdoor small, not for doing laps - it was too cold to swim in.
All in all a very disappointing stay.

Room Tip: They have an older wing and a newer wing - try and book a newer wing. We slept on the ground floor a...
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Manny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 31, 2011

We did some research and booked a stay at this location specifically because we wanted to grill some Nebraska beef for our son and his friends who attend college in the area. I called and was told that their patio with two Weber grills and a bi-level suite would be a great location for what we had planned -- and boy was it! The grills were in excellent condition and we asked for a room next to the patio, when they kindly granted. The staff was very friendly and helpful to make sure the stay was all we hoped it would be. We had a bi-level suite which gave us some room to spread out. The rooms were a little dated, but very clean and efficient to use. The full kitchen was well-stocked with dishes, glasses, etc. I would book this hotel again in a heartbeat to grill out or just enjoy a relaxing stay.

Room Tip: We loved our second floor bi-level suite.
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  • Stayed October 2011, traveled with family
    • Value
    • Location
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Helpful?
Thank jamie49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 19, 2011

I will just be echoing others when I say that this was a great choice for us. The beds were comfortable and the suite was pretty much like an apartment. It had everything we needed. We required 2 bedrooms, and the only suites that would fill the bill for us were upstairs. Since we are seniors, it was a challenge for us to lug everything needed for a 2 week stay up those stairs. Other than that, the suite was perfect. The service is what makes this hotel stand out from the rest. The management makes you feel special and important. They remember your name and greet you professionally and personally. When something was needed they were there in a flash to fix the problem. Residence Inn is fortunate to have employees and management that bend over backwards for their customers. They were friendly, fantastic, and fun! Other hotels should take note of this!

Room Tip: Second story rooms don't have as much natural light, but they were amazingly quiet. They must b...
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlLuvstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 5, 2011

We have family in Tecumseh, MI which brings us to visit often. There are limited to no decent hotel choices in Tecumseh so we decided to take the 25 minute drive and stay in Ann Arbor. Great choice. Not only was the Residence Inn a nice property - but there's so much to do in Ann Arbor.

The hotel is directly across from Briarwood Mall which is a very nice shopping center with all of the name brand stores. This Residence Inn appears to have been added onto - since it has the typical rooms that are almost like apartments and you enter from the outside. However, there's another building that is more "hotel like." We stayed in the older style rooms. The room was very clean and spacious. The bedding was nice and the layout was very comfortable. We only stayed one night but I could envision staying more comfortably. The staff was very nice at check-in and informed us of the free breakfast and all of the on-site amenities.

The only warning I'd give . . . if you have a hard time "lugging" your luggage - be sure to ask for a ground floor room if they put you in the the older section of the hotel. If not, you'll be going up a flight of stairs.

Overall, I recommend this Marriott property. It would be great for any ocassion whereby you want a little extra room to spread out.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Twobair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Ann Arbor

Property: Residence Inn Ann Arbor
Address: 800 Victors Way, Ann Arbor, MI 48108-2703
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 34 Hotels in Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ann Arbor 3*
Number of rooms: 114
Official Description (provided by the hotel):
The Residence Inn Ann Arbor is conveniently located near numerous local attractions, including the University of Michigan, and affords families all of the comforts of home with the extra space you need, and amenities that make traveling easier. Our spacious Ann Arbor suites are 50% larger than most hotel rooms, with full kitchens, daily housekeeping, and separate sleeping, working, and living areas. Stay balanced with hotel amenities at Residence Inn Ann Arbor, including a 24-hour fitness center, SportCourt, grilling area, outdoor pool and whirlpool (open summer only) and guest laundry. Stay productive with complimentary wireless high-speed Internet access, business center with printing and fax capabilities. Maintain peak performance with our daily complimentary breakfast buffet and evening socials (Tues-Thurs) including All-American favorites. Our Residence Inn Ann Arbor is your perfect suite hotel in Ann Arbor and truly understands what you want out of your extended stay experience. ... more   less 
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Also Known As:
Residence Inn Ann Arbor Hotel Ann Arbor
Ann Arbor Residence Inn

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