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“Fleas” 1 of 5 stars
Review of The Kensington Hotel

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The Kensington Hotel
Ranked #16 of 34 Hotels in Ann Arbor
Reveredo in Piano
2 reviews
“Fleas”
1 of 5 stars Reviewed July 31, 2014

We recently stayed here for UofM orientation. Breakfast/location/decor was all fine - nothing special but adequate. Bottom line is I went home with a leg covered in bites. I let the front desk know about this and received minimal response. I would never stay here again or recommend this hotel. The reason being the actual fleas as well as the staffs apparent lack of interest to do anything about it or even communicate with an unhappy consumer. BUGS YUCK!

  • Stayed July 2014, traveled with family
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank fruiliadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrahamHotelSystems, Manager at The Kensington Hotel, responded to this review, August 5, 2014
Dear fruiliadvisor-
Thank you for taking the time to let us know about your recent stay with us. I am sorry to hear that you felt that your concerns were not taken seriously. I can assure you that when you notified the front desk of your concern of possible fleas in your room we immediately inspected your room with an exterminator and found no evidence of fleas. Your comments have also been reviewed with our Executive Housekeeper and her staff.

Alberto Rubio General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    74
    68
    51
    32
    19
See reviews for
82
48
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75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Palo Alto, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 23, 2014

Dirty, expensive, cramped, dated. These are just a few of the words I could use to describe my experience with the Kensington Court. Don't let the fancy name fool you. I reserved a room here with the orientation discount. Based on the photos I thought it was nice and the price was good. Foolish me, I didn't check trip advisor or yelp before booking for move-in day. I booked my room for when I drop my student off. The cost is 2.5x what it cost for orientation. My experience this past weekend was terrible. The first room I received had its sliding door window face into the tile hallway. No sunlight, noisy with the towel carts rolling over the tiles, dated and dirty. The bathroom was far from clean. I moved my room across the hall. It wasn't as dated as the first room and had a window to the outside, although it was on the highway side. Wear ear plugs if you stay at this hotel. Walls are paper thin. Not worth the regular rate and if it's a football/move-in weekend you can't change your reservation. The one star is for the staff. They are pleasant and the common rooms are nice enough.

Room Tip: Based on friends' experiences upper floors are super noisy because of the highway. Get a floor o...
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank SiegelStudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
132 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed June 25, 2014

I stayed here for three nights at an incredible rate during University of Michigan parent orientation.

Located with numerous other hotels just off I-94 - convenient to UM and to highway access to Detroit, Kensington Court strives to be more than just a three star hotel and, at times, they succeed.

Rooms are average. The TV is a real pain to use (odd channel numbering, big delay each time you hit the up or down change channel button on remote, and no programming guide, so good luck finding your favorite programs.) The room has a desk with a chair that is way too low for working on a laptop. My room faced some sort of interior corridor, so you can't let in natural light without having people looking in.

The hotel offers free wifi, which worked reasonably well and a daily New York Times delivered to each room and USA Today in the lobby. Boarding pass printing available in the lobby. There was a basket with apples at the front desk that was stocked on days one and two and empty days three and four.

Buffet breakfast was fair, but the service friendly. Room service for dinner was very disappointing. Housekeeping was poor. Found someone's sweat pants under the bed two days into my stay, so that was untouched for cleaning - and not corrected despite my complaint to the front desk. Disgusting.

Most notable is that the staff wasn't especially welcoming or friendly. The exception was a woman who staffed the desk in the evening who couldn't have been nicer.

This is better than many similar properties but could be so much more.

Room Tip: Ask for a room that does not face an interior corridor.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, USA
Level Contributor
120 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 30, 2014

Recently stayed for the weekend for a wedding. Room was very spacious. Hallways are a little "Shining-esque" they seem to go on and on forever and got lost a few times. Perfect location for nearby UofM, restaurants, and highway.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Alis0n401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 29, 2014

convenient location -University Michigan just a short drive. Room was smaller than expected for the price, so were the beds. The toilet kept running, which they couldn't or didn't fix. It was a busy weekend, so maybe they didn't have time to fix it. The heat/ cool system is kind of screwy--it was a cold weekend, so a seperate switch had to be flipped to summer setting (instead of winter or off setting, which didn't make sense). Once they set it, it worked ok, but was a little noisy. Shower pressure not the greatest. In short, I'd say the Holiday Inn next door (and some of the other hotels in the area) is a better value, has bigger rooms and bigger, more comfortable beds, better shower, And includes breakfast. This place did have coffee out in the evening on some days. (It's owned by the same people, so they should really upgrade a few things in this hotel to make them the same level.) It was disappointing that this wasn't up to the level we expected after seeing how nice the entry area and the restaurant are.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DaveonI80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed May 8, 2014

This hotel is one of the best locations when attending a graduation at the University of Michigan. A speedy check-in, friendly staff and on the morning of the graduation, they even provided a "grab bag" breakfast ($6.00 extra charge) to take to the stadium. The highway to return to Detroit Airport is literally two minutes from the hotel. Again, Great Staff!

Room Tip: Spring the extra $ for the club level -- well worth it. Breakfast is a bit of a buffet and table ser...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
88 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 12, 2014

I stayed for two nights at the Kensington Court Hotel. The check-in staff are helpful and efficient. As I had a car, the hotel was quite convenient. Easy access from the freeway, across the street from a huge shopping center, and only 10' drive from the University and downtown. The location is excellent for someone with a car.

The room was comfortable. Good shower although more strength in the water flow would have been good. Bed was comfortable. Pillows were great. TV was fine and the choice of channels good. Free internet and free parking :)

My one complaint was about breakfast. I stayed in the Executive area, which has a lounge room including breakfast. The first day the lounge did not have bowls or spoons so I ate my porridge in a dish with a fork. Coffee cups ran out. No-one is around to help and no number to call. The next day the person in charge walked in and I and others asked for bowls and spoons. She tried to find some and came back 10' later without success. The fruit was OK, the bagels not so good, the coffee acceptable but the absence of bowls, cutlery and service unacceptable. Otherwise the hotel was great.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank bcsanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kensington Hotel

Property: The Kensington Hotel
Address: 610 Hilton Blvd, Ann Arbor, MI 48108-1620 (Formerly Kensington Court)
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 34 Hotels in Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Kensington Hotel 3*
Number of rooms: 198
Official Description (provided by the hotel):
Attractive Low-rise Hotel located near Briarwood Shopping Center, 1-1/2 miles from University of Michigan. ... more   less 
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Also Known As:
Kensington Court Ann Arbor

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