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“They cancelled us without warning”

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Wyndham Garden Ann Arbor
Ranked #30 of 35 Hotels in Ann Arbor
GreenLeadersBronze level
Reviewed August 25, 2011

In short - the manager took no responsibility for his change in policy (no longer allowing dogs). It was simply, you can't stay here. No compensation, no paying the difference between staying there and another place. Total indifference.

This hotel was "pet friendly" when I booked 4 weeks before our scheduled stay. We
mentioned the dog and made sure the room type we booked allowed dogs. We show up at 5:00 pm, mention our need to pay the dog fee and they said "we don't take dogs anymore".

The clerk spoke directly with the manager 3 times to see what help they could give us regarding finding another hotel.

The manager took no responsibility and cared not if we found another place. I had booked using "points" so it was "free"; Using their phone I explored options, the Hampton Inn quoted a price of $209 (not exactly in our budget). After a half hour on the phone we got the last "points" room at the Comfort Inn (which had great staff & rooms).

If he runs his hotel in any way similar to his treatment of us, beware.

  • Stayed: August 2011, traveled with family
    • Service
1  Thank VirginiaPho2grapher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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447 - 453 of 471 reviews

Reviewed August 14, 2011

I was quite impressed with this property. It definitely exceeded my expectations. The pool was great. There was a pleasant event going on in one of the meeting spaces. The bar located inside the restaurant made great tasting drinks. My internet access also worked well. All and all. Job well done.

  • Stayed: July 2011, traveled on business
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2  Thank hatoumom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2011

stayed for two nights w/ family of four, room was okay -- clean, fridge, micro, coffee, and decent tv. breakfast was very good for price, hot food, attentive/courteous attendant. but common areas overall were in desperate need of attention. dirty carpets, run down feel. hotel is expansive and we were in back section, easy access through banquet entrance, but had smoking bench right outside, had to navigate through clouds of smoke most in/out trips. overall, it was a cheap place to rest our heads, but only bec/ we spend very little time on site.

Room Tip: some rooms overlook interior atrium or pool
  • Stayed: August 2011, traveled with family
    • Value
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1  Thank rylie2719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2011

we love the hotel and we will stay there for our next family reunion. and a young lady name jazz was very helpfull .

  • Stayed: August 2011, traveled with family
    • Value
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1  Thank wcurry55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2011

We stayed in this hotel last fall and there were some problems, starting with the window on our room being wide open on a very cold day. We booked it again because of the amenities and the location and hoped for the best.

This hotel is under new management since our last stay and the change in attitude and competence shows. I had some questions about things and Rachel, who was working the front desk late at night, patiently answered all of them and was very helpful. I also asked here about the change in ownership and she said that virtually all of the staff was new since our last stay.

There was a problem with our air condition on check-in. This was not urgent since it was not hot the evening we arrived. It was fixed and working great while we were out the next day. This prompt attention to a problem made me think that things were improving at this hotel. Here are some other specific comments.

Breakfast: The complimentary breakfast is awesome. There were scrambled eggs daily and either sausage and bacon. Three of the four days there were also biscuits and gravy which were excellent. There was also fresh fruit, cold or hot cereal, cook-your-own waffles, coffee (a nice dark roast) and juice. There was syrup, strawberry, vanilla, and chocolate toppings for the waffles as well as whipped cream. There was also a wide assortment of pastries. Ivan (I got his name from Rachel) was in charge of breakfast and was very attentive in keeping it stocked, clean, and looking good. I also noticed him helping some Sr. citizens with their food.

Rooms: The room was pretty standard for a Choice property. Ours looked and cleaned when we checked in. Their was a safe that was large enough for two laptops which was a nice and not-standard touch. The in-room coffee worked well. Our room had a sofa, fridge, microwave, and a desk with a comfy chair.

Amenities: The pool, sauna, and hot tub were all awesome. The cash bar in the large lobby area was also open this time. I never saw it open last time. The bartender was very congenial. The wifi login was simple. It was typical hotel wifi and not overly speedy. This property has a huge common area in the middle of the property..

The common areas showed some attention cleaning and some upgrades since our last visit. The hallway on our floor was clean but could use new carpet. This sort of thing is the only reason for getting four stars instead of five. I assume that the process that has begun to make a positive difference in the property will eventually get around to this as well.

Room Tip: I always use the Choice Hotels website. It works for me. Your mileage may vary.
  • Stayed: August 2011, traveled with family
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1  Thank reckeuph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2011

We stayed here for a family wedding. Out of 10 rooms booked 6 had coffee and cups but no coffee maker, one had a broken coffee maker 3 had coffee makers with no carafe. We were told that housekeeping was busy come get it yourself!
The carpet in our room was filthy, disgusting stains on the floor, walls and ceiling. The bathroom door did not close. Out of 10 rooms 6 reported very slow draining sinks.
Next time we come to town we will not stay here. Gross.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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    • Service
Thank flyaway49686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2011

Our family travels frequently and have stayed at numerous Clarions over the years. This Hotel should be closed by the health department.
1. My father has severe heart disease and was having surgery the next day, we had to go to the rear of the hotel to get to the elevator and then walk (When reservation was made a wheelchair was requested) over a quarter of mile in a 120 degree hallway to get to his room which the A/C was inoperative so we all roomed together in one room.
2. The carpet was so filthy my white socks are now black.
3. The water sprinklers are ran against the wall where they would be inneffective.
4. Elevators are located at the rear of the hotel
5. Staff seemed to not care about our concerns and was not greeted at checkout.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Bigbronc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Ann Arbor

Address: 2900 Jackson Ave, Ann Arbor, MI 48103-2012 (Formerly Clarion Hotel and Conference Center W)
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Ann Arbor
Price Range: $89 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Ann Arbor 3*
Number of rooms: 162
Official Description (provided by the hotel):
Located just minutes from downtown, two miles from the University of Michigan, and nearby a wealth of Ann Arbor businesses and attractions, we invite you to stay at our Wyndham Garden Ann Arbor hotel. Whether your travels bring you to visit a loved one or to conduct business at Toyota Technical Center, or to visit a student at The University of Michigan, our location, as well as our first-class service, will ensure you are comfortable throughout your stay. In addition to a great location, Detroit Metro Airport (DTW) is a mere 21 miles away, as well as a myriad of Ann Arbor and Detroit attractions, sporting events, and parks. ... more   less 
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Also Known As:
Clarion Hotel Ann Arbor
Best Western Ann Arbor
Ann Arbor Best Western

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