In short - the manager took no responsibility for his change in policy (no longer allowing dogs). It was simply, you can't stay here. No compensation, no paying the difference between staying there and another place. Total indifference.
This hotel was "pet friendly" when I booked 4 weeks before our scheduled stay. We
mentioned the dog and made sure the room type we booked allowed dogs. We show up at 5:00 pm, mention our need to pay the dog fee and they said "we don't take dogs anymore".
The clerk spoke directly with the manager 3 times to see what help they could give us regarding finding another hotel.
The manager took no responsibility and cared not if we found another place. I had booked using "points" so it was "free"; Using their phone I explored options, the Hampton Inn quoted a price of $209 (not exactly in our budget). After a half hour on the phone we got the last "points" room at the Comfort Inn (which had great staff & rooms).
If he runs his hotel in any way similar to his treatment of us, beware.
- Official Description (provided by the hotel):
- Located just minutes from downtown, two miles from the University of Michigan, and nearby a wealth of Ann Arbor businesses and attractions, we invite you to stay at our Wyndham Garden Ann Arbor hotel. Whether your travels bring you to visit a loved one or to conduct business at Toyota Technical Center, or to visit a student at The University of Michigan, our location, as well as our first-class service, will ensure you are comfortable throughout your stay. In addition to a great location, Detroit Metro Airport (DTW) is a mere 21 miles away, as well as a myriad of Ann Arbor and Detroit attractions, sporting events, and parks. ... more less
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- Also Known As:
- Clarion Hotel Ann Arbor
- Best Western Ann Arbor
- Ann Arbor Best Western