We've been going to Grazi for about 20 years now and last night was sadly the last time I'll ever go there again. The place has changed beyond recognition, slowly going downhill over the years. First, I asked for a cocktail without any added sugar ..my expensive drink came with sugar anyway ! No one came to ask if it was OK. Then I ordered the Chicken Marsala. God, it was awful. The chicken had been coated in too much flour and the flour was not cooked which meant that the sauce and chicken were disgusting, I didn't eat much... only some vegetables. Someone came to clear the plate away and asked if I wanted it boxed. I said 'no' but I was not asked why I had not eaten the dish or if everything was OK. Clearly they were not interested in my opinion. So we had a very expensive meal that was awful. I also agree with other reviewers that the tablet did not enhance my experience. I'm very tech savvy but found it annoying to have to keep going back to the menu tab to see the various options. Sometimes high-tech is not the way to go.