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“Adriana”

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Hilton Garden Inn Ann Arbor
Ranked #1 of 35 Hotels in Ann Arbor
Certificate of Excellence
Orland Park, United States
1 review
“Adriana”
Reviewed July 18, 2013

We arrived at the hotel at 8:15 AM after a 5 hour drive. Our trip was to be with our sister to have major cancer surgery of U. of Mich. hospital. Didn't think our room would be ready at that time of the morning, but decided to check. Adriana met us at the reception desk, upon learning of our situation, had housekeeping get a room ready, and while we waited, she arranged complimentary breakfasts for us. All aspects of the room and hotel were great, but we will always remember the kind, thoughtfulness of Adriana.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia L. W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, August 2, 2013
Hi Patricia L,

Adriana was so touched that you wrote such nice comments about her and especially during such a tough time for you and your family. You have been in our thoughts. We hope the next time we see you in Ann Arbor it will be under better circumstances.

Take Care,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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West Caldwell, New Jersey, United States
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 17, 2013

We had an excellent stay at this Hilton Property. The hotel was easy to find and access from the highway. Room was very clean and well decorated. The staff was incredibly accomodating. The pool area was a very nice indoor water park which the kids loved. Highly recommended...

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, August 2, 2013
Hi Jason B,

It is so great to hear that you had an excellent stay! Thanks for choosing our hotel over all of the other choices that you had in the area. We look forward to welcoming you and your family back to the "Cool Pool" the next time you are in the area.

Have a wonderful day,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate New York
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 15, 2013

I selected the Ann Arbor Hilton Garden Inn based on its top rating on Tripadvisor and was not disappointed. The hotel is in a convenient location right by a large mall and close to the University of Michigan campus and especially the football stadium. The location was minutes away from anywhere in town and was quiet and my room which faced the rear of the hotel actually had a nice view of a (manmade?) lake.

The lobby was an attractive space with a lively, but not noisy, bar/dining area. Fresh complimentary cookies, coffee and tea are available for guests. My kids enjoyed swimming in the very clean and surprisingly large indoor pool. The fitness center, right next to the pool, was clean and had new, well maintained cardio machines and a small assortment of weights.

The room was spotless clean and everything was in perfect condition. The quiet location, clean room and comfortable bedding made for a very restful night of sleep.

The friendly and attentive staff only enhanced the guest experience. I'd highly recommend this hotel if your travels take you to the lovely city of Ann Arbor.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank giantsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, August 2, 2013
Hi giantsteve,

Thanks so much for the glowing review! Ann Arbor is a lovely city and we are so happy to be a part of the great community here. It sounds like you had an opportunity to experience a little bit of everything we have to offer and I am so pleased to hear you enjoyed it so much. We hope to see you the next time you plan a trip to Ann Arbor.

Sincerely,
Christina Bell
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A TripAdvisor Member
Reviewed July 12, 2013

Lovely hotel in great location. Close the U of M stadium for football fans and across the parking lot for the people that don't want to go to the game! Facility is clean & modern. Fresh cookies/water/coffee/tea/hot cocoa await you on arrival. The dining/bar area are popular among the locals. Value - well, it IS a football town.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, August 2, 2013
It is so nice to read you recent review of the Hilton Garden Inn Ann Arbor. We appreciate the time that you took to express your experience. Isn't it wonderful that the mall is right next door?! We are looking forward to seeing you the next time you are in town.

Have a great day!
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level 6 Contributor
104 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed July 11, 2013

This hotel is approx. 6 months old and is beautiful and the rooms are very comfortable. The bathrooms have showers...no tubs and the shower heads are fabulous!! It is conveniently located off I-94 and is located next to the mall...which is nice if you want to kill some free time. The computer center has three computers as well as an ATM machine. The restaurant is open for breakfast, lunch, as well as dinner and there is room service. The full service bar opens at 5 pm. I did not go to the pool area, so I cannot comment on that. There are only 2 negative things I noticed. Firstly, the furniture in the sitting area in the lobby is very uncomfortable....looks nice, but not practical at all....should be replaced with functional chairs. The road noise from the interstate is terrible. Now, I did only notice it during the day, which did not bother me. At night, we kept the fan on for the air conditioner (we like it very cool to sleep) and we could not hear the road noise over it....so it wasn't a problem and we slept fine. I will definately stay there again.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank borntotravel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 10, 2013

One of the nicest hotels. Their attention to every detail made this a wonderful experience. The rooms were immaculate, the beds and pillows extra comfy. The hotel was newly updated and it showed. The staff was extremely helpful at every turn. I hope I have a reason to go back soon!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 6 Contributor
211 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed July 8, 2013

I stayed at the Hilton Garden Inn in Ann Arbor with my wife and two young kids as a one night stopover on the drive to Chicago from Toronto (we wanted to avoid staying in Detroit).

It is located just off the I-94, across the parking lot from a very good shopping mall (has an Apple Store, University of Michigan fan store, etc.), and is a few blocks away from restaurants, gas stations and a Whole Foods market. The hotel is brand new, and the room was very clean and comfortable. There was absolutely no issue with street noise (I'm a sensitive sleeper and was not bothered at all - so not sure about the complaints of some other travellers). Breakfast (included in the room fee) was also quite good, and there was a wide assortment that was great for both the grown-ups and the kids.

The best thing about the hotel is the pool - excellent for kids, best I've seen at any hotel (basically an indoor splash pad with a water slide and other goodies). My kids had a fantastic time.

Only hiccup was that we had to wait 3 hours to get our hotel room as the previous occupant had not vacated by checkout time. While this technically isn't the hotel's fault, it was certainly annoying to see every other guest get their rooms right away, while we stood there with crying kids and feeling like refugees. Once the guest was finally out of our room, instead of getting a rush on the clean-up, we still had to wait well over an hour as they took their sweet time - was PO'd about this for sure...

Despite this - it was a great stay!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tadak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ann Arbor

Property: Hilton Garden Inn Ann Arbor
Address: 1401 Briarwood Cir, Ann Arbor, MI 48108-1893
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 35 Hotels in Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ann Arbor 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn Ann Arbor hotel is ideally located just 2 miles south of the University of Michigan and its "Big House" football stadium, as well as the adjacent Briarwood Mall. Enjoy easy access to the UM campus plus nearby research parks, hospitals and medical centers. Unwind in a spacious guest room and enjoy the latest technology to ensure you make the most of your stay. Keep in touch with complimentary wireless internet access and sleep well in the sumptuous bed. Indulge in a delicious meal at the hotel's onsite restaurant, The Garden Grille & Bar, open daily for breakfast and dinner. For the convenience of dining within your room, grab a quick snack or tasty microwavable meal from the hotel's great value, 24-hour Pavilion Pantry or order a meal from room service. The cozy Bar offers the perfect spot to unwind after a busy day. Stay active with an energetic workout in the 24-hour fitness center or enjoy a splash in the "Cool Pool" complete with basketball hoop and interactive toys. The Hilton Garden Inn Ann Arbor also offers four flexible meeting rooms, ideal for meetings, seminars and presentations. ... more   less 
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