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Hilton Garden Inn Ann Arbor
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Reviews (926)
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All reviewsbriarwood mallbusiness centerfire pitpool areawould definitely stay here againgreat place to stayfront desk staffhot tubvery nice staystaff was very friendly and helpfulclean roomsbusiness tripclose to downtownfitness roomvery nice hoteleasy accessparking lot
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835 - 840 of 926 reviews
Reviewed June 17, 2013

This was a super hotel. Every aspect of this hotel was well done. First off, it is new so everything is in great shape and well designed with the newest of features. The front desk staff could not have been any friendlier. They go out of their way to make sure you are 100% satisfied. This is where you want to stay if you are looking for a hotel in Ann Arbor.

  • Stayed: June 2013, traveled on business
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1  Thank jdteeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Hi jdteeth,

We are so happy to hear that the hotel was a pleasant surprise for you! I have shared your comments with the team - especially the front desk team and everyone was excited to hear your comments. We look forward to welcoming you back the next time you are in Ann Arbor.

Sincerely,
Christina Bell

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Reviewed June 6, 2013

Great stay, super service, attention to details, fun pool, breakfast prepared to order on site, cafe, lobby bar, lovely decor in public space, spotless laundry room. This hotel offers everything! We will stay here again!

  • Stayed: May 2013
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1  Thank Shirley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Hi Shirley W,

Thanks for all of the great comments! We are happy to hear that you had a great stay and can't wait to welcome you back! You will have to come back soon - we have a great new welcome treat in the lobby at night now...

See you soon!
Christina Bell

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Reviewed June 3, 2013

My wife and I spent two nights here during a long weekend in May 2013. We were in Ann Arbor visiting family and enjoying a weekend away from Toronto. Throughout our trip, we were impressed by this hotel and Ann Arbor in general.

I booked this hotel because of the reviews on TripAdvisor and the fact it had a pool. We weren't expecting anything exceptional, however this hotel gave us a big surprise. Everything was very impressive... the cookies and coffee in the lobby, the patio outside of the lobby, the pool area and our room were all exceptional. The front desk staff were also the friendliest I've ever encountered. The level of service at this hotel rivals any high end hotel in cosmopolitan cities across the world. I know that sounds crazy but the staff are really friendly.

The only downside I can think of is that the location is a bit far from downtown Ann Arbor. That being said, this isn't the type of hotel you stay at or city you visit without a car so it's not a big deal. Also, the pool is primarily for kids, though there is a hot tub. I was sort of expecting to get a more vigorous swim in during our stay, but shooting hoops in the pool was still pretty fun.

I haven't stayed anywhere else in Ann Arbor but I would highly recommend this hotel for families and couples. The pool area alone would probably entertain kids for hours.

Room Tip: We had a room facing the highway and weren't bothered by notice traffic noise.
  • Stayed: May 2013, traveled as a couple
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1  Thank cflavoured
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Hello cflavoured,

Your response and feedback was so wonderful to read! I am so pleased that we were able to exceed your expectations on every level! We worked so hard to open this brand new beautiful hotel with an exceptional team here that it is incredible to see it through your eyes.

Thank you for all of your kinds words - they are appreciated.

Have a wonderful day,
Christina Bell

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Reviewed June 2, 2013

Stayed in the Hotel as an Adult Evening Anniversary Getaway. Check in was pleasant and the ladies at the front desk were so friendly! Room was clean, everything was stocked and worked. The pool was very Family friendly (will be bringing our children back with us next time). Breakfast had a nice variety and loved that we could order our own omelets. check out went smoothly and staff was very friendly throughout the stay. We had a very nice time!

  • Stayed: June 2013, traveled as a couple
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1  Thank MoTenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Happy Anniversary MoTenn,

We are so pleased that you decided to join us for your anniversary weekend and that you found the hotel to be so enjoyable. We look forward to you bringing your children back to enjoy the "Cool Pool" and the Garden Grille Restaurant.

See you soon!
Christina Bell

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Reviewed May 30, 2013

Pool is a miniature water park. Good breakfast buffet, with made-to-order items, inexpensive. Nice rooms, some adjoining. Everything spanking clean. Staff could not be nicer. Loved the cookies by front desk.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Seliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Hello Seliz,

We are so pleased to hear that you had a wonderful stay and that you got to enjoy some of our great amenities like the "Cool Pool", restaurant and of course, the cookies. I hope you come back to visit again sometime soon as we now have Granola Welcome Bars and they taste even more fabulous than the cookies!

Enjoy your day,
Christina Bell

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