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“Staff went above and beyond.”

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Hilton Garden Inn Ann Arbor
Ranked #1 of 35 Hotels in Ann Arbor
Certificate of Excellence
Reviewed May 26, 2013

I just wanted to give a special thanks to the woman who worked the desk at night, Deborah. She went above and beyond her duties to help me during my stay there. I could have had many problems during my trip if it wasn't for her generosity.

I frequently stay at Hilton Garden Inns when I travel for business and they all meet very high expectations and quality. The Hilton Garden at Ann Arbor was no exception to this.

  • Stayed: May 2013, traveled on business
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Thank Ogden3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Dear Ogden3,

Thank you for your wonderful comments - especially concerning Debra! I have shared these with her and she was touched that you thought so highly of her. We hope to see you again soon then next time you are in the area for business.

Take Care,
Christina Bell

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759 - 765 of 839 reviews

Reviewed May 25, 2013

Front desk very knowledgeable about property and area. Room was clean and staff quickly answered to requests. A nice hotel for business traveling and good speed on the wifi. Comfortable beds as well. Would highly recommend.

  • Stayed: April 2013, traveled with family
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Thank Macy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Hi Macy L,

Thank you for taking the time to share a review with us. I am so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to the hotel the next time you are looking for a place to stay!

Sincerely,
Christina Bell

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Reviewed May 24, 2013

Stayed one night on a business trip. The hotel is new and the staff is very friendly. The bar had great service and a good beer/wine menu and good food menu. Location is easy to find right off the expressway. Close to campus. I also used a conference room for a meeting and it was clean and in perfect condition. Would stay again if in the area.

  • Stayed: April 2013, traveled on business
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Thank dale3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded June 23, 2013

Hello dale3333,

Thanks so much for your recent feedback about the Hilton Garden Inn Ann Arbor! We are so pleased that you enjoyed your stay at our new hotel and also enjoyed utilizing the meeting space.

We hope to see you again in the near future!

Have a great day,
Christina Bell

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Reviewed May 17, 2013

We spent a weekend at this hotel while visiting family in the area. The location is great, very close to everything. The hotel was very clean from top to bottom. The pool area was the best feature if you are travelling with children. My four year old nephew was with us and he had a blast. If you are heading to Ann Arbor, this is an excellent choice.

  • Stayed: March 2013, traveled with family
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Thank ToddSIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded May 21, 2013

Hi ToddSIndiana,

Thanks so much for your great feedback! I am so pleased that you and your family had an opportunity to enjoy the hotel - especially the "Cool Pool!" We appreciate all of the kind words.

Have a great day,
Christina Bell

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Reviewed May 15, 2013

Upon arrival our room was clean and fresh smelling. The staff was friendly and efficient both at the front desk and the bar. We enjoyed a drink and some appetizers and both were very good. The beds were comfortable and we both experienced a good night sleep.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Jeanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded May 21, 2013

Hello Jeanne F,

Thanks so much for taking the time to provide your feedback - we appreciate it! I am happy to hear that you enjoyed your recent stay and that the team provided great service. If you return to the area again, we look forward to welcoming you.

Have a great day,
Christina Bell

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Reviewed May 15, 2013

My wife and I were on a business trip to Michigan and booked into the Hilton Garden Inn at Ann Arbor following the very good reviews it had received on Trip Advisor and we were not disappointed. Arriving off a long haul flight that meant that according to our time clock it was in the middle of the night while in fact it was only early evening in Ann Arbor, we were a bit grouchy but the two receptionists were truly outstanding, remaining cheerful and helpful and just making us feel better about life in general. There was a minor complaint when going to the room about a dirty window and mirror, but this was dealt with absolutely immediately with a smile and apology.

We had dinner that first night and the staff went out of their way to make us feel welcome and the food went down really well. The following morning, our expectations of the typical breakfast at a chain hotel being some old croissants and slices of bread were completely overturned with a great spread, including fresh fruit and a range of fruit juices, and a cooked breakfast served to order. This was a real bonus.

The hotel is well located some three miles from centre of Ann Arbor and it is opposite a shopping mall for those interested in that side of things while it is also well located with regarded to US 94, the main highway between Detroit and Chicago.

Altogether a great hotel that really deserves the plaudits it gets, primarily due to its first class staff in every area.

  • Stayed: May 2013, traveled on business
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Thank Wilkimber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded May 21, 2013

Greetings Wilkimber,

We are so happy that you had the opportunity to stay with us recently. It was truly a pleasure to be able to provide you with first class service after a long flight in. The entire team will enjoy hearing the kinds words that you have to say in your review. We hope to see you again!

Take Care,
Christina Bell

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Reviewed May 13, 2013

We stayed at this hotel for a youth sporting group, and this hotel was fabulous! Everyone was extremely customer service orientated, and they even gave us a complimentary gathering room, which they had gatoraide, fruit and granola bars for the kids for free. The rooms are very nice, and even the beds are comfortable! The resort did charge for breakfast, but they did customize the price, if you only wanted a couple of things, and they didn't charge me for my 6 year old.

  • Stayed: May 2013, traveled with family
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Thank Dawn-Michigan48706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded May 21, 2013

Hi Dawn-Michigan48706,

Thanks so much for all of the great feedback! We are so pleased that you enjoyed the hotel and the complimentary gathering room. We appreciate you and your team and would love to see you the next time you are in Ann Arbor.

Have a great day,
Christina Bell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ann Arbor

Address: 1401 Briarwood Cir, Ann Arbor, MI 48108-1893
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 35 Hotels in Ann Arbor
Price Range: $147 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ann Arbor 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn Ann Arbor hotel is ideally located just 2 miles south of the University of Michigan and its "Big House" football stadium, as well as the adjacent Briarwood Mall. Enjoy easy access to the UM campus plus nearby research parks, hospitals and medical centers. Unwind in a spacious guest room and enjoy the latest technology to ensure you make the most of your stay. Keep in touch with complimentary wireless internet access and sleep well in the sumptuous bed. Indulge in a delicious meal at the hotel's onsite restaurant, The Garden Grille & Bar, open daily for breakfast and dinner. For the convenience of dining within your room, grab a quick snack or tasty microwavable meal from the hotel's great value, 24-hour Pavilion Pantry or order a meal from room service. The cozy Bar offers the perfect spot to unwind after a busy day. Stay active with an energetic workout in the 24-hour fitness center or enjoy a splash in the "Cool Pool" complete with basketball hoop and interactive toys. The Hilton Garden Inn Ann Arbor also offers four flexible meeting rooms, ideal for meetings, seminars and presentations. ... more   less 
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