We booked our reservations six weeks in advance and paid $99 + tax per night. After travelling all day we checked in around 11:00 PM. The hotel looked ok, not great. It needs updating, the carpet is worn and dirty through out the building. Everything looks worn, walls, carpet, furniture. Nothing looks fresh and clean. There is stale smell to the building.
After checking in, we went to the room assigned to us. Upon opening the door we discovered the room was occupied, complete with a nude man on the bed. We quickly exited the room and returned to the front desk (luggage in tow) after waiting in line again, we were given another room on the opposite side of the hotel (again, luggage in tow).
On first glance the room looked ok. We had been traveling all day and were looking forward to a relaxing bath in the jacuzzi tub. When we turned on the jacuzzi, scum quickly formed on the surface of the water, we did not get in the tub, it was too disgusting.
So we went to bed instead. When pulling back the bed spread there were to large spots of what appeared to be menstrual blood that were clumpy and obviously not been washed.
Throughly disgusted and exhausted, we pulled the bedspread off the bed.
The next morning (Saturday, August 25) we returned to the front desk to ask to speak with a manager. There was not a manager on site. The place was packed with guests and there was no manager. I couldn't believe it! There was no one to assist us. The desk clerk couldn't authorize a refund nor discount nor do anything about the problems we experienced. As we were discussing the problems the director of maintenance arrived and assured us we would receive a full refund and a phone call from the manager the next day. We heard nothing for 4 weeks.
It was such a terrible experience, I didn't want to deal with it any more and did not follow up with a manager. On September 18, over 4 weeks later, a GM called to inquire about our stay. He had found a note on the front desk manager's desk that we needed to be called. I related the above story and still the GM refused to offer us a refund. He said he needed to discuss this with his employees to get the full story. The next day he did call to say that his employees did not remember the story the way I told it! Inferring I was lying about the nude man in the occupied room! In the end he would offered me a 50% refund.
I've stayed in rooms all across America and for $100 bucks a night you can expect a decent room. These room are way over priced and the management is non-existent.
We travel frequently and will never stay at another Comfort Inn. It was truly the worst hotel experience we have ever had.
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- Also Known As:
- Comfort Inn And Suites Ann Arbor
- Comfort Inn & Suites Ann Arbor Hotel Ann Arbor
- Comfort Inn Ann Arbor
- Ann Arbor Comfort Inn