After the wonderful experience I had with this hotel's reservation agent on the phone and from the bellman upon check-in, I did not expect such mediocre service afterward. The reservation agent was very helpful with arranging a solution for our bridal party group of six on the eve of my sister's wedding, and for four of us remaining the night of the wedding. We were e-mailed a quote for a three room connecting suite; which I unfortunately had to defend upon checkout to a clerk with an attitude in a lobby full of people after she accused my husband and I of misrepresenting ourselves as a group of two for the price of six. Frankly, I found this mistake offensive and a bit surprising, after we were provided additional keys for three rooms and valet parking for several vehicles at check-in. Furthermore, we did not receive any housekeeping or turn-down service for two of the rooms during our stay, even though we put the "service-request" door hangers out, as we were asked to do by the housekeeper in the hallway as we were headed out the door to the wedding. When we returned, the door hangers had mysteriously been turned over to the "do not disturb" side but no one had cleaned the rooms. Management may need to pay closer attention to some employees at this hotel in order to maintain four-star standards of service across the board. Kudos and thanks to the bellman and reservations agent...send the others for retraining!
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- Also Known As:
- Bell Hotel Ann Arbor