We reserved 3 rooms in non-smoking section. After reading reviews which were negative about older section, we specifically asked for newer section and were told it was all booked (a month ahead of stay). We even asked to be put on a waiting list if any rooms might become available. (We were told this was not possible.) Turns out 1 of the rooms when we arrived had VERY strong smoke smell. When reported to front desk, we were told no other rooms were available but they could spray in 1/2 hr. if wanted. Desk said she'd note smell in customer info so we wouldn't get charged for smoking at check-out time. (There are numerous signs in non-smoking rooms about $100 charge if smoke is detected in room.) We were in Alpena for formal affair so clothes from smoky room were put in our other 2 rooms overnight to avoid smelling smoky the following day. Turns out that note of our complaint was not in the records at check-out. Manager said we would not be assured $100 wouldn't be added to our bill until desk person from sign-in was contacted. When that person couldn't be reached, they refused to give us anything in writing -we'd just have to take their word. (Like we had the night before that our complaint would be entered in records which never happened.) The smoke in the non-smoking room and management's handling of the complaint ruined our experience at Alpena Days Inn. Too bad because the experience in the other 2 rooms was very positive. It makes you wonder what they are doing with the $100 fine they supposedly collected from the person who smoked. Obviously it's not being used to correct the problem. The overwhelming smoke smell in the non-smoking room was enough to keep us from using Days Inn again.
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- Also Known As:
- Days Inn Alpena Hotel Alpena
- Alpena Days Inn