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Best Western Greenfield Inn
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Reviews (897)
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All reviewsthe henry ford museumpink palacepackage dealincluded ticketspool areahot tubattached restaurantbit dateddetroit areafree breakfasteasy accessshuttle servicegreat place to stayfree shuttleoff the highwayfitness centerstayed one night
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596 - 601 of 897 reviews
Reviewed May 9, 2014

The BW Greenfield in was a very nice hotel to stay in. Room was comfortable and very quiet. Our only complaint were the guest towels, they were extremely hard and scratchy. If you are a person with sensitive skin consider bringing your own towels from home, they are that bad. The hotel restaurant and bar are nice, the food is good, service was hit and miss,overall a nice place to stay.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Thomas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather B, Front Office Manager at Best Western Greenfield Inn, responded to this reviewResponded May 14, 2014

Hello,

I apologize for your dissatisfaction with our towels. I have had the head housekeeper look into the situation. We have a consistent stock of new towels and have never had a complaint about them before. We hope you will still consider returning to our property again in the future.

Thank You,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

I stayed at this hotel while in the Detroit/Dearborn area on business. Although a bit funky looking with the pink Victorian exterior, the interior of the facility is above average in overall décor, and made interesting by all of the antique car pictures closely placed along all the hallways. Staff is reasonably helpful and friendly. The restaurant food is above average for taste and value, but the restaurant staff may be overwhelmed with the tours that seem to be the business mainstay, and I left a booth and went elsewhere during a crush of such business because of a bad odor around the booth and the wait and reception staff overwhelmed with an influx of tour business. Be sure to study the local opportunities for eating elsewhere before you come!

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Arthur D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather B, Front Office Manager at Best Western Greenfield Inn, responded to this reviewResponded May 14, 2014

Hello,

Thank you for taking the time to review your recent stay with us. I apologize for your experience in the restaurant. Every guest is important whether the restaurant is busy or not and should be treated as such. I hope you will stay with us again for any future trips to our area.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

The Hotel looks like a Castle. Once you go inside and into your room it makes you feel like a King. I love this hotel. It is so clean and everyone is so nice. Even the whole staff is nice. The indoor pool is nice. And the food coming out of the restaurant smells really good!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lucien R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather B, Front Office Manager at Best Western Greenfield Inn, responded to this reviewResponded May 14, 2014

Hello,


We greatly appreciate your wonderful review of our hotel. Please come back and stay again any time you need to feel like royalty!

Thank You,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

The rooms are very clean. The service at the main desk, restaurant, and the bar were awesome. The people were extremely friendly and helpful in every aspect. The pool room, hot tub, sauna, and work out room were very clean and were a pleasure to use. This hotel seems to have everything you need for a one night stay or for multiple days. It was a pleasure to do business here and will return in the future.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather B, Front Office Manager at Best Western Greenfield Inn, responded to this reviewResponded May 14, 2014

Hello,

Thank you for the wonderful review of our hotel and staff. We all look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

I was very pleased with the hotels breakfast and staff they were always polite and helpful the pool was always kept clean and so was my room the internet however sometimes was slow to search for items but overall was a very pleasant stay and very home like

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Joshua B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather B, Front Office Manager at Best Western Greenfield Inn, responded to this reviewResponded May 14, 2014

Hello,

Thank you for your review of our hotel. I apologize about the slow internet service. We are converting to a different system and provider soon so that we will not have this problem again. We hope you will come and stay with us again in the future and test it out!

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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