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“Amazing Experience”

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Sheraton Miramar Hotel & Convention Center
Ranked #2 of 49 Hotels in Vina del Mar
Certificate of Excellence
Rio de Janeiro, Brasil
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Amazing Experience”
Reviewed June 29, 2014

While I do not recommend visiting Viña del Mar (I found it to be a huge disappointment, feels like an abandoned city), I must recommend staying at the Sheraton Miramar. The hotel is perfectly located (by walking distance to the casino, like 15 min only), the staff and service was exceptional, everyone was courteous and had a big smile on their faces. Breakfast was OK -- tip: they serve sparkling wine during breakfast... might be too much for your liver, but it's great! :) -- and rooms have an amazing view. One of the best hotel experiences I've ever had, and not too pricey for what's included in a 5-star hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RBivar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, July 4, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We hope to see you again in Sheraton Miramar!

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Newport Beach, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 25, 2014

I quit staying at Westin hotels because they charge for wif. Because I am unwilling to pay a small fee for wifi, they lose hundreds in room rates! Pretty short sighted of them. Everyone else around the world gets it. Wake up!!!

Room Tip: Stay elsewhere so you don't have to pay for wifi....
See more room tips
Stayed April 2014, traveled as a couple
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 28, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We really appreciate your comments and thank you very much for your important feedback.

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ribeirao Preto, SP
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 24, 2014

The hotel is well located and service is good. I was with my family for 2 nights and I look forward to go back.
Reception, housekeeping and bar provided me an excellent service. The “girls” at the main restaurant as well.
Congratulations all for the product you have and please keep focus on service that you are doing a great job.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiago S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 28, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We hope to see you soon again in Sheraton Miramar!

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
197 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 13, 2014

The best hotel in the area, perched right on the Pacific coast. Restaurant and bar have great views, as do the rooms. Rooms are modern and spacious, with very nice bathrooms. Room service was good, although not much English spoken by the staff, but a little Spanish worked for most things.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FranknDebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 15, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

Hope to see you soon again in Viña del Mar!

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 31, 2014

What I liked:
Nice view, excellent service, nice room and bathroom. The bed is fantastic!

What I didn't liked:
You have to pay for the WIFI usage (USD 12.7/day). Sorry, we are at the 21st century and every good hotel has free internet. Food in general is bellow the average for the category of this hotel. The breakfast has a limited variety of options (for this category of hotel) and there's nothing special in the preparations from the restaurants.

TIP: Don't schedule a transfer to the Airport at the hotel tourist service. It costs more than 200 USD.

Room Tip: All rooms are located in front of the sea and away from the road noises. Chose anyone and be happy.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danpeig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 4, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We really appreciate your comments and thank you very much for your important feedback.

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
100 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 29, 2014

This hotel is perched at the edge of the sea and commands fabulous views accordingly. I had a one bedroom corner suite on the 7th floor and it was a beautiful place to spend a few days.

The balconies offered a nice place to take in some fresh air and the large jacuzzi was great for relaxing at the end of the day walking the hills. There was also a nice welcome drink served when I arrived in their beautiful lobby.

You can walk in either direction along the sea for a nice scenic stroll and towards the casino there are a number of restaurants & bars.

The food at the restaurant was good as was room service, both delivered promptly. At night there was a turn down service of sorts which consisted of someone coming in, closing the drapes and shutting off the ac, which resulted in a stuffy room upon my return. No candies on pillow or extra waters, just making the room dark & hot. Apart from this it was a great stay and I hope to return to this hotel another day when there is less fog! Also the desk chair with hard, sharp wood corners leaves a lot to be desired and should be avoided. The wifi on the 7th floor was spotty but the hard wired connection was blazing fast, would recommend using that if possible.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dc2005b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, May 31, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We will be expecting you soon again in Sheraton Miramar!

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, Ca
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2014

We stayed several nights at the Sheraton Miramar in Feb 2014. This is a beautiful property, conveniently located, within walking distance to many restaurants. Wonderful staff. There is a children's play room with lots of activities for your little one. Beautiful views!!

  • Stayed February 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Lovetravelling602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, May 29, 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We really appreciate your comments and thank you very much for your important feedback and hope have you soon again in Sheraton Miramar!

Best regards,
Raily Kligge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miramar Hotel & Convention Center

Property: Sheraton Miramar Hotel & Convention Center
Address: Avenida Marina N 15, Vina del Mar 99999, Chile
Phone Number:
Location: Chile > Valparaiso Region > Vina del Mar
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Vina del Mar
#1 Business Hotel in Vina del Mar
#1 Romantic Hotel in Vina del Mar
#1 Family Hotel in Vina del Mar
#2 On the Beach Hotel in Vina del Mar
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Miramar Hotel & Convention Center 4.5*
Number of rooms: 142
Official Description (provided by the hotel):
Rising above the sea, the hotel features unique ocean views and the most beautiful setting to enjoy an unforgettable getaway. Vina del Mar is located a little over an hour from Santiago and its combination of stunning architecture, breathtaking coastline, vibrant culture, delicious cuisine and dynamic nightlife offers entertainment alternatives all year long. ... more   less 
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Also Known As:
Sheraton Miramar Hotel Vina Del Mar
Sheraton Miramar Hotel And Convention Center
Sheraton Vina Del Mar
Vina Del Mar Sheraton

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