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“Fantastic place all around! Definitely worth your $$” 5 of 5 bubbles
Review of Sheraton Miramar Hotel & Convention Center

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Sheraton Miramar Hotel & Convention Center
Ranked #2 of 49 Hotels in Vina del Mar
Certificate of Excellence
USA
Level Contributor
729 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 337 helpful votes
“Fantastic place all around! Definitely worth your $$”
5 of 5 bubbles Reviewed June 23, 2013

This is a super place in every way. The building itself is incredible. The outside doesn't quite do it justice (although the front view coming from the direction of the Flor de Reloj helps some). The inside is stunning- completely modern and minimalist with amazing little touches. For example, on the basement level, there is a small art garden. Also, the metal and glass spiral heading up the elevator shaft. This place is beautiful!

The staff are also awesome. Front desk staff was superb. They are very helpful with giving directions and good food suggestions as well. The room was also very nice with a great balcony. Nice, spacious room with a spacious bathroom.

Oh, also the gym is top-notch. I wonder if people from outside are members of this gym. It wouldn't surprise me- they have a couple of fitness studios (one filled with what looked like 2 dozen spinning bikes) as well as tons of equipment. You can use several of the machines that overlook the sea which is really cool! Indoor swimming pool was also great. Instead of completely closing the outdoor pool, they still tended to it which made a great view from up above to not have the pool tarped.

Vina del Mar is excellent and the Sheraton made it even that much better! Wish I stayed a day or 2 longer!! There's a real sense of quality here!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GlendaleCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 25, 2013
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations and that you enjoyed your stay a lot. For any additional comments, questions or for a future reservation, please contact us: Miramar.reservas@sheraton.com. We hope to welcome your back in a near future. Thank you very much
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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English first
Woodside, California
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

While not being the most modern hotel, I don't think you can beat the location. There are no other waterfront hotels in the area. I think every room looks out to the ocean, with a lovely deck. I was on the top floor, which gives a lovely view of the city as well. Breakfast was something one can pass on, except breakfast with a waterfront view.. well, that part was special. I went in winter, so it's pretty affordable. Summer likely requires more advance reservations.

Room Tip: up, up, up!! Go as high as you can!!
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank american_foxhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 7, 2013
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations. We will continue to improve our breakfast buffet. For any additional comments regarding the breakfast, questions or for a future reservation, please contact us: Miramar.reservas@sheraton.com. Thank you very much,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
212 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Very, very nice hotel, the location is beautiful and every room has an ocean view. We stayed in a standard room but there was nothing standard about it.. it was fantastic! The staff is friendly and efficient and the restaurants are excellent. All in all, a very enjoyable experience.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RicardoCub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, June 21, 2013
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations. For any additional comments, questions or for a future reservation, please contact us: Miramar.reservas@sheraton.com. Thank you very much
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, United States
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

We stayed at the Sheraton Miramar for 4 nights last month, and enjoyed our stay very much. The hotel is located right on the pacific ocean with perfect ocean views from each room and a great balcony. The hotel is very clean , modern and has very nice glass elevators and very nice woodwork in the rooms. The hotel staff from Javier in the reception to the concierge Philippe were extremely helpful , not to mention the rest of the staff were all as friendly as it gets, bell boys, housekeeping--. Also the breakfast buffet is excellent. In brief , incredible views with all kinds of ocean birds around, and excellent service .

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, May 20, 2013
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations. We will share your comments with our associates. For any additional comments, questions or for a future reservation, please contact us: Miramar.reservas@sheraton.com. Thank you very much
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Well appointed excellent hotel. The staff is the best, very helpful and accommodating. The only downside we experienced was some of the food was quite salty, especially the calamari. Do not avoid this hotel if it is in your budget.

Room Tip: Go for oceanfront
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  • Stayed April 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chuck27609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, May 8, 2013
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations. We will look into the calamar issue. For any additional comments, questions or for a future reservation, please contact us: Miramar.reservas@sheraton.com. Thank you very much,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 23, 2013

This hotel is wonderful. The rooms have great ocean views and the staff (ALL of them - not just a few) were attentive, professional and very friendly. I would not hesistate to stay at the Miramar again. In fact, it would be the first place I looked to book a room should I be in Chile again. I would also look for a Sheraton wherever we happen to travel based on our experience in Chile. Breakfast was included in our room rate and the parking was validated each time. Our experience was well worth the cost of the stay!

Room Tip: All of the rooms face the ocean...is there a bad one????
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FancyNancyHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, April 26, 2013
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations. For any additional comments, questions or for a future reservation, please contact us: Miramar.reservas@sheraton.com. Thank you very much,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
132 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed April 11, 2013

I just returned from 3 nights at this property. The rooms have great ocean views but be prepared to pay triple the price (compared with other local properties) for food and drinks. This hotel is priced for the business traveler who is on an expense account. If you have deep pockets, you'll be happy.It does have great proximity to the boardwalk along the ocean, which was great for my morning jog. The staff is helpful but impersonal. One issue bothered me more than anything else and was related to our request to book the hotel car to the airport. I talked with the concierge and was told that the price for a car service to the airport (booked through the hotel) was $190. We could have also opted for an independent driver that would have costed about $150. The bus was much cheaper but required two bus stations etc. I opted for the hotel service so that I could put it on my hotel bill and therefore charge to a credit card. I was expecting to have the hotel car, but the car that showed up was that of an independent driver using his own vehicle. The car was small and dirty. The concierge drove with us to the airport; it seemed like the driver was her cousin or husband or brother. The driver started texting WHILE WE WERE ON THE HIGHWAY en route to the airport. He also talked on the phone while driving. In short, we paid for the hotel car/driver and got someone's friend who needed to make a few bucks. I am not happy that the Sheraton puts up with this.

Room Tip: Higher floors have better views.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TexasTwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomjec, Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, April 21, 2013
Thank you very much for your important feedback. Your opinion is very important. We apologize for any inconvenience. If possible, please contact us at: Miramar.reservas@sheraton.com, so we can get in touch with you to look into the details of the car service you received. Thank you very much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miramar Hotel & Convention Center

Property: Sheraton Miramar Hotel & Convention Center
Address: Avenida Marina N 15, Vina del Mar 99999, Chile
Phone Number:
Location: Chile > Valparaiso Region > Vina del Mar
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Vina del Mar
#1 Romantic Hotel in Vina del Mar
#1 Luxury Hotel in Vina del Mar
#1 Business Hotel in Vina del Mar
#2 On the Beach Hotel in Vina del Mar
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Miramar Hotel & Convention Center 4.5*
Number of rooms: 142
Official Description (provided by the hotel):
Rising above the sea, the hotel features unique ocean views and the most beautiful setting to enjoy an unforgettable getaway. Vina del Mar is located a little over an hour from Santiago and its combination of stunning architecture, breathtaking coastline, vibrant culture, delicious cuisine and dynamic nightlife offers entertainment alternatives all year long. ... more   less 
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Also Known As:
Sheraton Miramar Hotel Vina Del Mar
Sheraton Miramar Hotel And Convention Center
Sheraton Vina Del Mar
Vina Del Mar Sheraton

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