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“Very good”

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Best Western Marina Del Rey
Ranked #11 of 49 Hotels in Vina del Mar
Curridabat
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very good”
Reviewed June 1, 2014 via mobile

Two reasons why they didn't get 5 star review:

1. The grumpy old man at the front desk. You will know who he is when see him. The rest of the staff is helpful and has excellent attitude.

2. Linens, pillows, and towels reached the end of cycle. Please replace!

The breakfast bar is excellent. Yogurt, cereal, eggs, pastries, fruits...

Location is excellent, a block away from metro, public transportation, restaurants, backeries, grocerie store, pharmacy, few blocks to Quinta Bergara, beach....

Stayed May 2014, traveled on business
Helpful?
1 Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMarinadelRey, Guest Relations Manager at Best Western Marina Del Rey, responded to this review, June 28, 2014
Google Translation
Estimado Huésped:
Marina Hoteles busca superarse permanentemente y así poder ofrecer una mejor y más agradable experiencia tanto para Ud. como para cada uno de nuestros huéspedes.
Apreciamos y valoramos su fidelidad a nuestra Marca.
Agradecemos sus comentarios.

Atentamente,

Yolanda Cabrera
BEST WESTERN Marina Del Rey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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Southern California
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 7, 2014

We stayed four nights at this Best Western property while visiting family. This was not a summer holiday, therefore the beach was of little importance to us. It is conveniently located to the Metro, local buses, two substantial grocery stores, restaurants, etc. The breakfast buffet and facility is without fault. Adequate selections, a change in pastry choices each day, fantastic brewed coffee. Our room, with two comfortable king size beds was extremely large. The bathroom itself fits a single person, but isn't that okay? Amenities were basic, but we had more towels than we needed. Happy enough with our stay to have two additional bookings lined up in the next couple of months.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1KFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMarinadelRey, Guest Relations Manager at Best Western Marina Del Rey, responded to this review, May 9, 2014
Dear Guest
Thank you for completing the survey regarding your recent stay at our property.
You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Yolanda Cabrera
Guest Relation Manager
BEST WESTERN Marina Del Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 15, 2014 via mobile

Quite satisfactory, as you'd expect at BW. Clean comfortable, but nothing special. WiFi included. Breakfast ok. Good area, a couple of blocks from the sea and a couple of miles from Valparaiso. Front desk staff quite helpful, but the city tour guide they recommended was poor. She kept on asking us what we wanted to see, we said "the top 10 interesting sights". What are they?

Stayed January 2014, traveled with friends
Helpful?
Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level 6 Contributor
174 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 8, 2014

We stayed 3 nights in this hotel and I must say that although the location is not its fundamental characteristic as it is about seven / eight blocks from the ocean, is an above average hotel in the area. The rooms are spacious and clean. The bathroom and spacious too. The staff very friendly and well disposed. The breakfast was good. well served but average quality. Overall is a good hotel with great value for your money.

Room Tip: Try to book the rooms in the highest floors to avoid the Avenue noises and get a better view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MinistryGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level 6 Contributor
439 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed January 4, 2014

New Years Eve and the place is packed. We arrived before our room was ready so had a look around the neighbourhood, which was fine. Reception staff were OK but struggled with English. One thing we were looking for was NYE dinner and they did offer that and was quoted at 75 US a head, but came in a tad cheaper. Breakfasts were good. That part of our stay was excellent. However the standard of the room was ordinary and lacked a few basics like face washers. The shower was hard to work and overall, the room was just OK, though it was very quiet at night. Viña del Mar was fine though and I'd recommend staying there ahead of Valpariaso any time, which was poor by comparison. After our NYE dinner we wandered down to the beach and thoroughly enjoyed the fireworks. This hotel though was highly overpriced, probably because of the tome of year. You have to book early.

Room Tip: If you want a good room be prepared to pay dearly for it.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 1, 2014 via mobile

I've stayed here with my family during the New Year's Eve. The hotel is not sooo well located as other people say here. It's like 6 blocks away from the beach, or almost 10 minutes walking. The rooms are nice and comfortable and the breakfast was really good. The elevators are small and some guys in the staff were working in a terrible mood.

Stayed January 2014, traveled with friends
Helpful?
Thank Francisco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2013

I stayed with family here over a long weekend and found the hotel very clean and well located. The staff were helpful and knowledgeable about the area. The breakfast included with the hotel is good, but get there early or you won't find any eggs, pancakes, or more popular items.

There are a lot of bed and breakfasts in the area that are much cheaper, so I'd say that the price is a little high for what you get. We were also awakened on several occasions by other guests or members of the cleaning staff during the night and early morning.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Marina Del Rey

Property: Best Western Marina Del Rey
Address: Ecuador #299, Vina del Mar, Chile (Formerly BEST WESTERN Marina Del Rey)
Phone Number:
Location: Chile > Valparaiso Region > Vina del Mar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #11 of 49 Hotels in Vina del Mar
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Marina Del Rey 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Conveniently located in the midtown and business area of Viña Del Mar, within walking distance to the beaches of Caleta Abarca, famous Casino Municipal, promenades, Calle Valparaiso and Avenue Peru. We feature comfortable, spacious, quiet guest rooms with climate control, color cable television with CNN and movies, a hairdryer, as well as room service. In addition, the BEST WESTERN Marina Del Rey offers a restaurant with complimentary full breakfast, lounge, safe deposit boxes, electronic key cards and meeting facilities that can accommodate up to 500. Please note: Government tax of 19 percent is waived for Foreign Nationals, must present a valid foreign passport. ... more   less 
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Also Known As:
Best Western Marina Del Rey Hotel Vina Del Mar
Best Western Vina Del Mar
Vina Del Mar Best Western

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