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Enjoy Casino & Resort Vina del Mar
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Reviews (577)
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All reviewswonderful view of the oceantop floorspacious roomchilliawesome hotelluxurious hotelflat screen tvbars and restaurantsstayed longermarcellodeskmonacogymcoastclerkpacificvalparaiso
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Reviewed June 15, 2013 via mobile

Nice rooms, good restaurant. And noticed it has also a dancing club and a big pool on the terrace. (I didn't use it). Main attraction is the casino of course.
I still have no idea how to regulate air condition on the room, but nothing that a good pajama can help

  • Stayed: June 2013
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Thank JC_Soto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

We reserved a Presidential Suite. When we arrived they told us it was being repaired so we had to take another room. After much negotiating we did get a fair reduction in the price but that was after they told us no and nobody had the authority to change the price. Magically the manager appears after we threatened cancel the week. Then we discovered that the room we wanted was in perfect order it is just that the guest before us wanted to stay longer. I think he/.they were big gamblers. The room was still very good with lots of space. The location is good. The other thing that made us crazy is that we wanted to take a little cookie out of the breakfast and they publicly tried to shame me when I put a little cookie in a napkin to take to the room.

Room Tip: Trust but verify
  • Stayed: January 2013, traveled as a couple
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Thank Eph76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Stayed here as a couple three nights.

The hotel is clean, rooms are spacious and bright in a very good location. Breakfast was good to very good.

The beaches are over rated and had we known that we would have stayed in Valpo versus here.

Stayed: February 2013, traveled as a couple
2  Thank Love2dine054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

This was a lovely hotel with very nice views, but that was it. The cleaning staff were the only friendly employees, they greeted us every time they saw us. The front concierge staff and wait staff on the other hand were not as pleasant. One example of their unwillingness to help on a Sunday it is difficult to find a place to eat in the town, so we asked the concierge to recommend a place that would be open. He gave us two places and both were closed. Another example, we were sitting out on their minuscule area to sunbath and the waitress when I asked for a menu said they did not serve food there, and when I asked why others had food, her response was that it took a half hour and she didn't think I would want to wait. Like I said nice, clean hotel, just don't expect friendly service.

  • Stayed: January 2013, traveled as a couple
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1  Thank kylieloehner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

We stayed at Hotel del Mar Dec 2 and had a wonderful time. Our check-in went smoothly and we had a wonderful surprise in store when we got to our room, we were upgraded to a beautiful suite! A large living area, beautiful bedroom and unbelievable closet(his and hers)led me to wanting to spend our whole vacation here. We had a beautiful balcony overlooking the ocean where we sipped champagne while the sun went down and horse drawn carriages went past. I only wish we had more time to spend here and look forward to returning to Chile and Vina del Mar!

Room Tip: We were in Room 507, and it was wonderful!!!!!!
  • Stayed: December 2012, traveled as a couple
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Thank deadguppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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