The pics on the webside and first impression there where fine. Big Area, Security, etc. Reception staff polite not friendly. We reserved a cabana for 6 pax and get one for 4 pax with an extra bed (=5 beds) The caban was derelict, inside only the beds and a small bathroom, no chairs, table, nothing. The terrace was dirty, also no chairs ot table. As it was not the first time in Chile and we have been 4 weeks before in South & Middle of Chile in Cabanas we expected a full equipped cabana with kitchen etc, but nothing (and the price was soooo high). So no possibility to bring the kids to bed and sit outside and drink something and talk.We immediately mada a complaint at reception, the directrice came out of the office, chewing gum in the mouth, no name badge and did not welcome us.(thats a No Go, we work in the international hotel business!!) We decides to sleep one night there and look for an aother accommodation. The dinner was poor, only Buffet and not very exclusive, just like fast Food and very expensive. The one night with dinner and b'fast cost us more than 3 days in Pucon!! After discussing again we get the part of our prepayment back (minus the one night)
We were very dissapeared of this resort and this was the first bad experience after 4 weeks (and thats not for the first time) in Chile
- Official Description (provided by the hotel):
- Along with the most complete infrastructure for resting, live and enjoy the experience in the seafront area, all in one place within minutes of Vina del Mar. Our holiday program offers hotel accommodation or cottage, all buffet type meals and a full range of recreational activities for the family such as guided horseback riding, wagon rides through the 22 acres of its own grounds, heated pool and whirlpool, hot tub, climbing wall, canopy and many more guided by the group of animators. All this makes us the best and most complete family alternative to hotels in Vina del Mar. ... more less
- Reservation Options:
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- Also Known As:
- Mantagua Hotel And Village