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“A good hotel. Just a point less because of breakfast”
Review of Amwaj Rotana

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Amwaj Rotana
Ranked #68 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed December 2, 2013 via mobile

Indeed: courtesy, friendly manner and warm polite welcoming and assistance from anybody, FO, restaurants, housekeepers etc. Rosso and Benihana always meeting expectations, except the beef we had during dinner during Japas night which was chew and fatty (sushi, sashimi and staff are instead excellent!).
About the breakfast I was bit speechless, since I found croissants really poor quality as well as the lady chef working at live station didn't know what is an egg benedict or fiorentine...... I have to say the buffet is below the expectation in terms of variety (I mean ordinary and not matching with what I mentioned about staff and other restaurants). Neither my friend I did invite to break the fast together did enjoy at all.

  • Stayed: December 2013
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Thank Zest78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded December 3, 2013

Dear Zest78,

We thank you for your review and for sharing positive feedback on our team and the food.

Your feedback regarding the breakfast has been duly taken into consideration and will be addressed in our efforts to better our product and service.

We trust you will visit Amwaj Rotana again and look forward to welcoming you once more.

Yours sincerely,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,933 - 1,939 of 3,014 reviews

Reviewed November 18, 2013

Stayed from the 10/05 till the 17/05-2013 as part of a Company booking - the booking included halfboard - pricing was very reasonable.. even more so considering the high standard of food & excellent service delivered by the staff.

I would absolutely visit here again.

Room Tip: While the construction works are ongoaing beach view rooms are going to have more noise exposure.. h...
See more room tips
  • Stayed: November 2013, traveled on business
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2  Thank muad_dib77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded November 20, 2013

Dear Muad,

Thank you for sharing your thoughts and feedback. We are pleased that you enjoyed your stay with us and that we have met your expectations.

I will be sure to share your valuable feedback with my team as there is certainly nothing more motivating than to be acknowledged for a job well done.

We hope to welcome you back in the future and be at your service once again.

Sincerely yours,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Building work everywhere, you sit by the pool you hear clang clang of builders. You can't sleep at night as the noise really carries. I was on the 21st floor and didn't sleep at all. They really do just build very noisily 24 hours a day. It's also difficult to get to the beach because of the construction compounds adjacent to the hotel.
Only plus is that some of the staff were pleasant.

  • Stayed: November 2013, traveled on business
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1  Thank FoodiesRus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded November 17, 2013

Dear Foodies Rus,

Thank you for choosing to stay with Amwaj Rotana and taking the time to share your feedback with us. We are encouraged to hear that our colleagues left a good impression on you.

It is a shame that you were inconvenienced by the development works taking place around us. However, with any such works, there is bound to be a time where we will enjoy the facilities that it will bring.

Therefore, we hope to be able to host you again in the future when the area is fully operational and you would possibly enjoy a more pleasurable visit to Dubai. Thank you.

Sincerely yours,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013 via mobile

This is a 5 star hotel, almost. The rooms are comfortable and functional. My room had a nice sea view and was quite spacious. I believe it was an upgrade. The room was well-maintained and clean. However, it is not a luxurious 5 star. The toiletries are generic. No rainfall shower. The furnishings are nice but not plush. It is on the low end of a 5 star. However, the location is great and overall it's a nice hotel.

  • Stayed: October 2013
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1  Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded November 17, 2013

Dear Ali M,

Thank you for your honest review on Trip Advisor. Although several aspects of the hotel may not have met your expectations, we are glad that the maintenance and location were able to please.

We are mostly glad to hear that you found the hotel suitable on the overall and look forward to welcoming you again in the future.

Thank you.

Sincerely yours,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013 via mobile

Stayed here for 3 nights, during our time here every member of staff we encountered were all so friendly and helpful. The breakfast buffet was very good, also we really enjoyed having a drink by the pool bar in the evenings, which was just a very nice place to sit and relax on an evening. Location of the hotel is also very good, right on the JBR, near lots of shops and restaurants. The only reason I am giving this place 4stars and not 5 is because of the building work out front, I know this is beyond the control of the hotel, but even on the 22nd floor, we could still here noise from the building sites. Also these building sites restrict access to the beach at the front of the hotel. Overall though we were very happy with our stay, and would definitely stay again.

Stayed: November 2013, traveled as a couple
1  Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded November 13, 2013

Dear Ed C,

Thank you for posting a review about your recent stay with us. We are delighted to hear your feedback on our services and facilities and thank you for your understanding on the construction that is taking place around the hotel.

It is especially pleasing to hear that you will consider to visit us again. We certainly look forward to receiving you on your return.

Sincerely yours,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013 via mobile

This hotell is so good. The food, staff, pool aria, room, massage just everything is so good. The metro is only two blocks away and you buy a dayticket for only 16. From the hotell you are close to the Atlantis, 8 stations away the Dubai Mall and before that stations The Amirate Mall there you can skii:) and have heavy shoping.
I come back and I hope you like it to!!
The best recomendation 5 star
Kerstin Berglund
Stockholm Sweden

Thank Kerstin B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded November 10, 2013

Dear Kerstin B.

The team and I would like to thank you for taking the time to write your positive review.

I am delighted to hear that you enjoyed your stay and found our facilities and location interesting.

I wish to thank you for recommending our hotel and look forward to welcoming you back.

Sincerely yours,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 3, 2013

This hotel is located in a good part of Dubai: JBR. The beach isn't too far away and there are many restaurants just a short walk away. The positive parts of our stay: the breakfast buffet was really large and enjoyable. It's one of the best breakfast buffets I've had during my 3 years living here in UAE. The staff was also very friendly and helpful.

The drawbacks: there was ALOT of construction outside which was annoying, loud and a big eye sore. Our room, 1610, was just ok...very basic and nothing fancy about it. The bed was quite comfortable (the pillows were quite flat though) and the room clean, but I've stayed in much better hotels. Another huge drawback was the lack of accessibility to the beach as it's quite far and a maze through construction and other buildings trying to get there. I also thought the pool was very small and quite crowded. What else bothered me was the loud music outside until 1:30am. We stayed on the 16th floor and could hear it very well even while being so high up. You could also hear the construction off in the distance. Overall, it was an ok experience, but I will not stay here again. There are much better options in Dubai. I've stayed in several Rotana hotels, and I'm really not a fan. There are much better hotels in Dubai. The Sheraton right across the street is smaller and older, but it's much closer to the beach and has a lovely garden seating area out front.

  • Stayed: November 2013, traveled with friends
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1  Thank fixureyes81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded November 4, 2013

Dear Fixureyes81,

As part of our continuing effort to provide superior customer service, the constructive feedback from valued clients such as yourself is always greatly appreciated.

I wish to assure you that despite certain factors being beyond our control, we always strive to exceed our guest’s expectation and work together as a team to provide you with experiences that you treasure.

While it’s our constant endeavour to provide you with the best of the times, it may not have been the case this time.

Thank you once again for your valuable comments and constructive feedback.

Sincerely yours,

Enad Tannous
General Manager
Amwaj Rotana Jumeirah-Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amwaj Rotana

Address: 79 Al Sufouh Rd | The Walk, Jumeirah Beach Residence, Dubai 86834, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Luxury Hotel in Dubai
#75 Business Hotel in Dubai
#86 Family Hotel in Dubai
#87 Romantic Hotel in Dubai
Price Range: $174 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Amwaj Rotana 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally located along Dubai's famous leisure and retail strip known as "The Walk", Jumeirah Beach Residence (JBR), you will experience the height of comfort at Amwaj Rotana Hotel. Presenting a portfolio of 301 tastefully furnished sea view rooms and suites including the prestigious Club Rotana offering lavish personalized hospitality, Amwaj Rotana Hotel boasts the largest rooms along JBR each with its own balcony. With three award-winning restaurants offering Italian, Japanese and international cuisine as well as live entertainment, happy hours, theme nights and more, guests of Amwaj Rotana can expect a fun-filled visit. Recreational diversions on the hotel grounds includes Bodylines Fitness & Wellness Club that comprises of temperature-controlled adults' and kids' swimming pools, a fully-equipped gymnasium, Jacuzzi, steam rooms, sauna and spa. Complimentary WiFi is available in all public areas of the hotel. The hotel benefits from the features around the vicinity such as the recently opened The Beach Mall featuring a children's water park, direct access to Jumeirah Beach, retail and entertainment options as well as the Dubai Tram at Jumeirah Beach Residences 2 station, just a three-minute walk from the hotel. Guests can also enjoy a scenic walk around the Dubai Marina Promenade. Complimentary shuttle service is also available from the hotel to prominent malls in Dubai. ... more   less 
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Also Known As:
Amwaj Rotana Hotel Dubai

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