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“View on the sea”
Review of Amwaj Rotana

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Amwaj Rotana
Ranked #58 of 550 Hotels in Dubai
Certificate of Excellence
Emilia Romagna
Level 6 Contributor
173 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“View on the sea”
Reviewed June 17, 2013

Tall building with a nice view on the sea at the top floor where the business where you can meet and have appetizers until 8 pm. Rooms are clean and large, service is very good. The only drawback was the ongoing constructions in front of the hotel, if your room is just in front of it, then the sea view is completed spoiled.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cicci50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 18, 2013
Dear Guest,

Thank you for taking time to share your feedback following your recent stay with us on TripAdvisor.

It is such a pleasure to served our guest with our outmost hospitality service. We value all the feedback we get and share it with our team as it help us in keeping up the motivation level of our staff in providing the highest standard of services to our guests.

The ongoing construction around the area is temporary only and beyond the hotel's control. The project once completed will offer a wider variety of restaurants, coffee shops, luxury retails and much more…

Thank you again for your comments and I look forward to welcoming you back.

Sincerely yours,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah-Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (393)
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English first
London, England, United Kingdom
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 16, 2013

We arrived well after check in tome and our room wasn't ready, we were kept waiting a while which was frustrating as we were tired and thirsty. Our room was upgraded and the rest of our stay was wonderful.

The construction work going on isn't noisy at all. We didn't mind the short walk to the beach. The view is spoiled by the work but it didn't spoil our trip at all.

The room was spacious, clean and comfortable and also very quiet.The air con is very quiet. The staff are all very friendly and professional. The location is great. It is a bit of a walk to the metro, one of the staff drew us a map and we enjoyed walking around a little.

the pool area at night is very enjoyable with live music and it is warmly lit.

The downside is the cost of wifi and internet access in the hotel.

I travelled here with a friend and we both had a wonderful time and would probably come back to this hotel in the future.

Room Tip: We had a room on the 10th floor with a full sea view. It was very quiet although the view is spoiled...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 18, 2013
Dear Guest,

Thank you for choosing Amwaj Rotana Hotel and for taking the time in giving your feedback.

I am glad that you consider your stay with us as an enjoyable and comfortable one. It is always our privilege to serve our guest with genuine hospitality and treasured time experience.

With regards to internet in the hotel, all Rotana Hotels are charging internet usage which we benchmark as well with our competitor hotels around our area.

Thank you again for your comments and I look forward to welcoming you back.

Sincerely yours,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah-Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 12, 2013

We stayed 7 nights at the amwaj and were not disappointed. We had are room upgraded, every single member of staff was extremely helpful and friendly especially to our two overexcited kids!
Nothing was too much trouble and they made every bit of our holiday an enjoyable experience. Horizon restaurant is first class. Only minor negatives are lifts can take a while to come, beach access is a little cumbersome due to the construction work but this is more than compensated by everything else that's great about the amwaj.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mirpuriboy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 13, 2013
Dear Guest,

Thank you for choosing Amwaj Rotana Hotel and for taking the time in giving your feedback.

I am glad to know that our services and hospitality is greatly apprciated by our guests. It is always our goal to maintain and provide our guest with genuine hospitality and treasured time experience.

With regards to our elevators, unfortunately, the building was designed with only 3 elevators installed. We are in constant communication with the elevator service provider to increase the speed of the elevators which is the only alternative we can provide at the moment as the installation of stairs are still in the planning stage.

Thank you again for your comments and I look forward to welcoming you back.

Sincerely yours,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah-Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 11, 2013

The staff here are very attentive but if you request anything out of the ordinary they simply haven't a clue. I was staying here for work and one day I was going to be working somewhere remote with no chance of getting food so I asked the hotel if they could make a packed lunch for me the night before, you'd think I had asked for their first born. I got transferred from the restaurant to the front desk to room service and back to the front desk and still none of them had a clue. Is it really that complicated. I can already anticipate the standard "dear guest we are sorry your stay didn't meet with your expectations but look forward to welcoming you again...." Response well guess what I am still staying here so lets see what your resolution will be???

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hendross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 12, 2013
Dear Guest,

Thank you for taking time to share your feedback following your recent stay with us on TripAdvisor.

We are however disappointed to know that we failed to meet your expectations in some areas and would like to sincerely apologize for the same. This is not a true reflection of our usual high standards and your feedback has been shared with the respective departments for corrective action to be taken and to ensure that none of our guests will face similar situation in the future.

We appreciate you having taken the time to write to us. It is only by receiving your kind detailed comment that we will be able to fine tune our services.

Thank you once again and I look forward to welcoming you in our hotel and trust that this incidence will not deter you from using our facilities in the future

Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 2, 2013

It very much depends on what you are looking for. The building site in front of the hotel (which has been well documented) is not the most picturesque sight in the world and the walk to the beach is equally unattractive so I would probably not recommend the hotel for families looking for a "bucket & spade" type holiday until the construction is finished.

Also comments about the 3 lifts servicing the 25 floors are also well documented so travellers know what to expected.

Having said that, we think that this is an excellent hotel. We live in Muscat and come up to Dubai about once every 2 months for the weekend. What brings us back time and time again to this hotel is the attitude of the staff and the level of professional service. The hotel is well located at the bottom of the Jumeriah Beach Walk, the rooms are comfortable and the food in Rosso & Benihana is excellent and service from the staff in every department is superb. They are all smiley, friendly, attentive and knowledgeable. They give the impression that it is a pleasure to serve you. This is not something that happens by accident and I suspect that a lot of hard work goes into creating this atmosphere from the top management downwards.

Don't be put off by the building site. Other than taking a bit away from the view, the noise is relatively unobtrusive.

We have tried several hotels in Dubai and settle for this one as the best value in terms of standards against cost. Yes, it can seem expensive but most hotels in the Gulf region of that standard are and the Amwaj Rotana is good value for money in its class.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 9, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and for taking the time to share your experiences in your recent stay with us.

We are very happy to learn that we are able to meet your expectations and provide you with a treasured time experience. The genuine hospitality of our staff is considered as one of the precious value of this hotel. It is always our aim to meet our guests expectations at all times and to continue providing the highest hospitality services.

Thank you once again and we do look forward to have the pleasure of welcoming you to our hotel in the near future.

Yours Sincerely,

Timur Ilgaz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, UK
Level 4 Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 1, 2013

This is a nice hotel but probably not the best 5 star along The Walk. The view from our balcony was beautiful so long as you could ignore the huge construction site between the hotel and the beach. I'm sure it will look very different this time next year but at the moment it's not so good! There is no direct access to the beach and had to negotiate lifts, stairs, a walk across the road and along a pathway before arriving at said (public) beach which is on the other side of the construction site and only a thin strip of sand. The pool is very small for the size of the hotel but the area surrounding it including the restaurant is lovely especially at night.

The Walk is a busy promenade that has various cafes and a few restaurants. I would highly recommend Pauls for breakfast and a Starbucks in the early hours, especially at weekends when the expensive cars cruise up and down for our entertainment and basically to show off!!

Having said all that, I do enjoy Dubai and I am a frequent visitor. The beach is far better at the other end of Jumeriah and taxis are so cheap that you can travel around very easily and cheaply. It is less Arab than other ME countries and the airport is extremely efficient and trouble-free.

Room Tip: Near the top!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nb333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 9, 2013
Dear Guest,

Thank you for choosing Amwaj Rotana Hotel and for taking the time in giving your feedback.

We are however disappointed to know that we failed to meet your expectations in some areas. With regards to the construction works outside the hotel, JBR district is becoming more and more an area of attraction to Dubai residents and visitors, thus the Dubai Government has decided to beautify the beach area to for all its visitors. The project once completed will offer a wider variety of restaurants, coffee shops, luxury retails and much more…

Moreover, thank you for your understanding about the ongoing construction around the area which is temporary only and beyond the hotel's control. The issue regarding the access to the beach will be cleared once the construction will be over.

Thank you again for your comments and I look forward to welcoming you back.

Sincerely yours,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah-Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2013

I reached there by 18:00, I was so tired the staff there welcomed me with worm smile made me feel I'm home.
The room is clean big and furniture is new and beautiful
Nice Spa and swimming pool , but the most important thing is the location, JBR and you are in The walk . :)

Room Tip: Ocean view is recommended
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, June 9, 2013
Dear Guest,

Thank you for choosing Amwaj Rotana Hotel and for taking the time in giving your feedback.

It is such a pleasure to served our guest with our outmost hospitality service. We value all the feedback we get and share it with our team as it help us in keeping up the motivation level of our staff in providing the highest standard of services to our guests.

I look forward to have the pleasure of once again welcoming you to our Hotel in the near future.

Sincerely yours,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah-Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amwaj Rotana

Property: Amwaj Rotana
Address: 79 Al Sufouh Rd | The Walk, Jumeirah Beach Residence, Dubai 86834, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Luxury Hotel in Dubai
#75 Business Hotel in Dubai
#86 Family Hotel in Dubai
#87 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Amwaj Rotana 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally located along Dubai's famous leisure and retail strip known as "The Walk", Jumeirah Beach Residence (JBR), you will experience the height of comfort at Amwaj Rotana Hotel. Presenting a portfolio of 301 tastefully furnished sea view rooms and suites including the prestigious Club Rotana offering lavish personalized hospitality, Amwaj Rotana Hotel boasts the largest rooms along JBR each with its own balcony. With three award-winning restaurants offering Italian, Japanese and international cuisine as well as live entertainment, happy hours, theme nights and more, guests of Amwaj Rotana can expect a fun-filled visit. Recreational diversions on the hotel grounds includes Bodylines Fitness & Wellness Club that comprises of temperature-controlled adults' and kids' swimming pools, a fully-equipped gymnasium, Jacuzzi, steam rooms, sauna and spa. Complimentary WiFi is available in all public areas of the hotel. The hotel benefits from the features around the vicinity such as the recently opened The Beach Mall featuring a children's water park, direct access to Jumeirah Beach, retail and entertainment options as well as the Dubai Tram at Jumeirah Beach Residences 2 station, just a three-minute walk from the hotel. Guests can also enjoy a scenic walk around the Dubai Marina Promenade. Complimentary shuttle service is also available from the hotel to prominent malls in Dubai. ... more   less 
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Also Known As:
Amwaj Rotana Hotel Dubai

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