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“Beautiful hotel if it didnt have a bed big problem” 2 of 5 stars
Review of Amwaj Rotana

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Amwaj Rotana
Ranked #88 of 537 Hotels in Dubai
Certificate of Excellence
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful hotel if it didnt have a bed big problem”
2 of 5 stars Reviewed January 10, 2013

I stayed in this hotel from 29th Dec to 1st of Jan.
The location of the hotel is perfect as it is less than 30secs from the beach,although you do have to walk through a car park to access it. The staff were amazing and always very helpful
Room was made everyday to the highest standard
But.....
Only problem was there was bed bugs in the mattress...
I thought it was a fly that had bitten me in the first night so didnt take that much notice as I'm not a fussy person but by the end of my stay I was covered with bite marks. Again didnt make nothing of it until I got back and visited the docs to confirm that they where bug bites..
I would stay in this hotel again for the service but would recommend other guest to take insect cream just in case...

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Dubai-lover123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 15, 2013
Dear Guest,

First and foremost, thank you for choosing to stay in our hotel during your recent visit to Dubai and for taking the time to address your feedback.

Your complaint came to us as unexpected as none of the other guests had reported a similar problem before and after your stay. Rest assured, I have noted all your comments and I am pleased to inform you that each of your points were certainly taken on board and discussed with the relevant departments.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again for your feedback and I look forward to welcoming you in our hotel in the not too distant future.


Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
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England
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed in this hotel for three nights in Dubai. The service was excellent from the moment we arrived and all member of staff were very helpful! The rooms were spot-lessly cleaned every day.The hotel had a gorgeous pool and several restaurants, although we did not dine at any of these, due to being out most of the days. Very close to the beach and right on the Jumeriah beach road (although at one end) with lots of restaurants! It was a couple of minutes walk to the pretty marina. Taxis to Dubai city centre were very cheap (about £5 in the day, £10 at night) and only took 10 minutes.
I would recommend this hotel to anyone who was thinking of staying in the Jumeriah beach resort.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jembalou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 13, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was very happy to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.


Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 9, 2013

Please read this honest review and don't be put off by other negative reports of waiting too long for lifts or having to walk over a car park to get to the beach.
Dubai is a fantastic destination for a wonderful holiday. I am really glad we chose this hotel which is in a central location. We were upgraded to a premium room on arrival which was a lovely room with view over the sea and Atlantis, varied and plentiful breakfast and evening meals which would suit all tastes, excellent maid service daily and very nice toiletries. Staff always aim to please, very pleasant and reception are really helpful - advised us it was cheaper to book on line to visit the Burj Khalifa than to go along and buy a ticket. A tip for you when going to visit this building you enter it via the top of the shopping mall. The hotel is located next to lovely clean sandy beach but unfortunately no sun beds, and also 2 mins to picturesque marina, a lovely place for an evening stroll. The famous JBR walk is immediately outside the hotel. The metro is about 10 min walk from hotel and is a great way to get about, you can buy a day pass and use it for the bus as well but taxis are also really cheap.
The hotel has a lovely pool but it is in the shade for part of the day but who cares when the beach is 2 mins away!
I cant fault this hotel and will definitely stay here when I visit dubai again.
Thanks to all hotel staff for making this a very memorable holiday.

Flo - Whitley Bay

Room Tip: We had a lovely view on floor 9, a higher floor may have been more preferable.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rosie876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 13, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was very pleased to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.


Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 29, 2012

I love this hotel purely because it is in a fantastic location on jumerah beach walk and has stunning views across the bar garden. The staff are excellent greeting you as you arrive and opening the door every time you enter and leave. I agree with the previous review Don the dining manager is excellent. Only a few negatives to note 1) the lifts can be very time consuming especially if your in a rush. 2) wi fi only available for a premium. Otherwise this hotel ticks all the boxes. I arrived on the 23rd Dec and stayed for five days along with three friends. Feedback from them was also very positive. It's very lively around the hotel on an evening being on Jumerah beach with plenty of places to eat.

Room Tip: Rooms on 5th floor will give you an excellent view across the garden and sea.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Evolution72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 5, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was pleased to hear that your stay with was both comfortable and enjoyable.

With regards to our elevators, unfortunately, the building was designed with only 3 elevators installed. We are in constant communication with the elevator service provider to increase its speed which is the only alternative we can provide at the moment.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 29, 2012

All staff very friendly and helpful. Hotel and rooms very clean. Our room had a nice view of the sea, but also of the car park which you have to walk through to get to the public beach. Didn't use the pool but it looked o.k. Happy hour at the bar 6.00 pm till 9.00 pm. The bar staff remind you when happy hour is about to finish and accept orders for drinks at happy hour prices but serve them to you after 9.00 pm. Had a lovely meal in Rosso, and all of the restaurants seemed very popular. We stayed over Christmas and on Christmas morning discovered that Santa had left us some candy in a stocking hung outside our door which was a very nice touch.
The lifts were a bit slow, but this certainly didn't spoil what was a lovely stay. Would recommend this hotel.

Room Tip: The metro station is only 5 minutes walk away. An all day all zone ticket costs 16.5AED. Excellent v...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Amilo0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 5, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was pleased to hear that your stay with was both comfortable and enjoyable.

With regards to our elevators, unfortunately, the building was designed with only 3 elevators installed. We are in constant communication with the elevator service provider to increase its speed which is the only alternative we can provide at the moment.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenrothes, Scotland
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 21, 2012

A very nice hotel with nice rooms and good dining. The food was particularly nice and well presented, service was also very good. The hotel is situated right at the front with views to sea and across to the Jumeriah Palm island. The Jumeriah beach road and Marina are right on your doorstep giving the option of a nice walk. I was offered a room upgrade on arriving at the hotel, I ask you to fully understand what you are accepting. The charge which I presumed to be for the whole stay was per night with 10% service charge and 10% municipality fee added. An expensive surprise for me at the end of an enjoyable trip. The hotel showed no willingness to reduce the charge. Other than that I enjoyed my stay at the Rotana but will try elsewhere when next on business.

Room Tip: All rooms I would think are nice. Be sure you understand the full cost of any upgrade offered.
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank FifeGent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, December 27, 2012
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was pleased to hear that your stay with was both comfortable and enjoyable.

With regards to room upgrades, our Front desk staff are fully trained to explain to the guests all the necessary information while upgrade is being introduce or being offered afterwhich you will be asked to sign a form that you agreed and fully accepted what has been offered (i.e. new room rate, additional services etc.) for an upgrade.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed December 21, 2012

I really enjoyed staying at Amwaj Rotana. The room was spacious, clean, very modern, and with spectacular balcony view on the beach. The service was excellent and the staff was very friendly and helpful. The hotel facilities are excellent. The restaurants and the bars were class. The location of the hotel was very convenient right on The Walk of the the JBR. I loved every bit of the experience of staying here.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ghazaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, December 23, 2012
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was pleased to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amwaj Rotana

Property: Amwaj Rotana
Address: 79 Al Sufouh Rd | The Walk, Jumeirah Beach Residence, Dubai 86834, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#75 Business Hotel in Dubai
#85 Luxury Hotel in Dubai
#86 Family Hotel in Dubai
#87 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Amwaj Rotana 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally located along Dubai's famous leisure and retail strip known as "The Walk", Jumeirah Beach Residence (JBR), you will experience the height of comfort at Amwaj Rotana Hotel. Presenting a portfolio of 301 tastefully furnished sea view rooms and suites including the prestigious Club Rotana offering lavish personalized hospitality, Amwaj Rotana Hotel boasts the largest rooms along JBR each with its own balcony. With three award-winning restaurants offering Italian, Japanese and international cuisine as well as live entertainment, happy hours, theme nights and more, guests of Amwaj Rotana can expect a fun-filled visit. Recreational diversions on the hotel grounds includes Bodylines Fitness & Wellness Club that comprises of temperature-controlled adults' and kids' swimming pools, a fully-equipped gymnasium, Jacuzzi, steam rooms, sauna and spa. Complimentary WiFi is available in all public areas of the hotel. The hotel benefits from the features around the vicinity such as the recently opened The Beach Mall featuring a children's water park, direct access to Jumeirah Beach, retail and entertainment options as well as the Dubai Tram at Jumeirah Beach Residences 2 station, just a three-minute walk from the hotel. Guests can also enjoy a scenic walk around the Dubai Marina Promenade. Complimentary shuttle service is also available from the hotel to prominent malls in Dubai. ... more   less 
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Also Known As:
Amwaj Rotana Hotel Dubai

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