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“incredible hotel!”
Review of Amwaj Rotana

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Amwaj Rotana
Ranked #57 of 546 Hotels in Dubai
Certificate of Excellence
london
1 review
“incredible hotel!”
Reviewed October 26, 2011

i stayed here sometime around summer and i loved it! I loved eating in the 3 restaurants -- sushi is perfect! I specially like the gym where I went every morning. Its huge and very stress free. This is really a very relaxing place to stay at a very reasonable rate. However, when we arrived our room is not yet cleaned but its OK no problem. I would specially like to commend the perfect customer service of Ms. Dorothee she is very nice and warm. Unlike, Lauraine the front desk agent, she is rude and very flirty with my husband. I don't like her manner towards my husband very flirty and annoying to me. I don't know if you already received complains on this girl but I tell you she does not deserve to be there. I would definitely recommend this hotel to my business partners but I have to warned them about this impolite Lauraine.
Thanks Amwaj!!!!

  • Stayed August 2011, traveled on business
    • Value
    • Service
Helpful?
Thank danielle h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 30, 2011
Dear Guest,

Thank you for choosing to stay in our hotel during your recent visit to Dubai and I would like to sincerely apologize for the inconvenience you were put through during your recent stay with us.

I have noted your comments and I am pleased to inform you that I have certainly taken the matter on board and discussed with the relevant department heads for corrective actions to be taken to ensure that none of our guest will face similar situation in the future.

Your feedback is greatly appreciated as such information enables us to continuously monitor and improve services and facilities we are offering.

Thank you once again and I look forward to welcoming you again in our hotel in the not too distant future.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (391)
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English first
Dubai, United Arab Emirates
Level 6 Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed October 25, 2011

We chose to spend a night at the hotel as we were looking for somewhere to recommend to our visitors and now we always book family and friends into the Amwaj Rotana when they come to stay as it is right by our apartment. The check in process was simple and quick, staff were polite and eager to help although at times we had difficulty understanding them and they us (but it's the same everywhere in Dubai). Our room was small but well equipped. The bathroom also small but had everything we needed. The sea view from the balcony was perfect and as the hotel is situated at the quieter end of The Walk, we had no issues with noise in the evening as we have encountered at other hotels along JBR.

The hotel has everything we needed/wanted. The outdoor pool and bar are clean and well maintained, the staff are friendly and helpful. Drinks are expensive but that is to be expected in Dubai hotels. It has its own access to the beach but be warned that JBR beach is not the cleanest, a lot of cigarette butts are left in the sand by thoughtless people but the sea is usually very calm, shallow and clear. The gym, sauna & steam room are all kept clean and the staff were only happy to help. The restaurants offer lots of variety and have specials most nights, they also do a very good Friday brunch.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SnowWhitey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 30, 2011
Dear Guest,

We were pleased to read that you have enjoyed your stay in the hotel. Guest satisfaction is amongst our highest priorities and it is satisfying to know we were able to meet with your expectations.

Your feedback is greatly appreciated and I look forward to welcoming you once again our hotel and assuring you of our best services and attention at all times.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norwich
Level 6 Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 23, 2011

My 84 year old mother has just had 2 weeks here and loved every minute of her stay. The hotel staff were all so kind especially the life guards at the pool the young lad who cleaned the room the girl at the main door and the waiters at the pool bar also Micheal thank you again for making sure her stay was fine she really appreciated the breakfast yesterday and the flowers.. also the bath mat!!!

Room Tip: Sea view is great
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  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jojoNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 30, 2011
Dear Guest,

Thank you for choosing to stay in Amwaj Rotana Jumeirah Beach and we are pleased that your grandmother enjoyed her stay with us.

We are pleased to recieve such positive feedback and it is satisfying to know we were able to meet with your expectations.

Your feedback is greatly appreciated as such information enables us to continuously monitor and improve services and facilities we are offering.

We look forward to welcoming you and you family again in our hotel sometime in the future.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 18, 2011

We went to Dubai in September 2011 and stayed at Amwaj Rotana at Jumeriah beach. It is a very nice hotel with good services. The pool is really good and there is a small way to the beach from the pool . The beach is walk-able from the hotel and is very clean and safe. The view from the balcony is amazing. The staff was cheerful and helpful. I traveled with a 9month old baby and the stay was very comfortable. They provided a cot which was free of cost. The breakfast at Horizon was very good too. The room was spacious.

Room Tip: They have smoking and non-smoking floors. Higher floors have better view.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanijain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 18, 2011
Dear Guest,

Thank you very much for chossing to stay in Amwaj Rotana Jumeirah Beach.

It is very gratifying to recieve such positive feedback from our guests and to know that you have enjoyed your stay with us. Guest satisfaction is amongst our highest priorities and it is satisfying to know we were able to meet with your expectations.

Your feedback is greatly appreciated as such information enables us to continuously monitor and improve services and facilities we are offering.

We look forward to welcoming you and you family again in our hotel in the not too distant future.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 17, 2011

When we arrived on the 7th August, our rooms were not ready so we were upgraded to the club Rotana rooms which were lovely. The room was cleaned twice a day as well as the bathroom and gave you new bath linen, dressing gowns and shampoo with conditioner. The staff went out of their way to please you and the Horizion resturant always had a variety to eat, would recommend it for everyone who plans to visit. Within the hotel there is desk which can plan you days out my boyfriend and I went on the dune safari which was an out of this world experience and would also advise this however not if you have neck problems!
Will definately be staying here when we return to Dubai!

Room Tip: I would pick the Club Rotana rooms are they are nice and spacious :)
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  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paigex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 18, 2011
Dear Guest,

Thank you very much for taking the time to bring your positive feedback about your stay in Amwaj Rotana Jumeirah Beach to our attention.

We were pleased to read that you have enjoyed your stay in the hotel. Guest satisfaction is amongst our highest priorities and it is satisfying to know we were able to meet with your expectations.

Your feedback is greatly appreciated as such information enables us to continuously monitor and improve services and facilities we are offering.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northamptonshire
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 4, 2011

We have just returned from 3 nights at the Amwaj Rotana, which we coincided with a trip to Furjarah for 4 nights. We had a wonderful time at this hotel and found the food lovely, the pool was small but very pleasant to swim in, the room was immaculate and spacious with a balcony and great view of The Palm, bed and pillows were really comfy giving a fantastic nights sleep.

One main complaint was the room not being ready on arrival. We travelled through the night with Emirates from Birmingham and arrived at the hotel around 9.30am to find that our room would not be available until 2.00pm. This was not good news after being awake all night!! One other complaint would be the slowness of the 3 lifts. We were on floor 17 and spent quite alot of time waiting around for the lifts to arrive. We would have been happy to use stairs to go up and down to my sisters room on the floor below but couldn't find any!!!

Overall, we were pleased with the hotel and would stay here again.

Tip on sunbathing around the pool would be to get sunbeds on the righthand corner side as the pool area becomes shadowed by the tall building during the morning as the sun moves around.

Room Tip: We were on 17th floor but found the view breathtaking - all rooms have a great view of the sea and t...
See more room tips
  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 9, 2011
Dear Guest,

Thank you for choosing Amwaj Rotana Jumeirah Beach-Dubai on your recent stay to Dubai.

It was great reading your feedback and was pleased to know that you enjoyed your stay with us.

With regards to your complaint regarding the room not being ready during your arrival, the normal check in time is at 2:00 p.m., which is also mentioned in your confirmation details as well as during the time of booking. Our hotel is more than willing to accomodate our guests and provide rooms, however it is subject to availability. During the period of your stay, our hotel is fully booked.

Likewise, the hotel building was designed with only 3 elevators installed. However, we are in constant communication with the elevator service provider to increase and improve the speed of the elevators which I am glad to inform you that it is now being implemented and working.

Thank you once again for your feedback and I do look forward to have the pleasure of welcoming you to our Hotel in the near future.

With kind regards,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach -Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louth, United Kingdom
Level 1 Contributor
3 reviews
Reviewed October 2, 2011

My best friend and i visited this hotel back in June this year, and have absolutely no complaints or bug bears at all.
Being travel agents ourselves, we were incredibly picky when making our choice. The Amwaj Rotana exceeded our expectations, the hotel lobby was beautiful. After arriving at 8am after a long night flight, the reception staff were fabulous in ensuring our room was ready for us, and even upgraded us to a club room (without access to the club lounge, which we thought was fair due to us only actually paying for a classic sea view room) and the room, view, bathroom and everything about it was exquisite. Our balcony looked over the pool, and straight out to the palm where the Atlantis was lit up night after night.
We took advantage of the free half board upgrade, and ate mainly in the Horizon restaurant. Considering the food was buffet, everything was set out so nicely and we didnt have one complaint about the standard of the food at any point during out trip.
Location is absolutely fantastic, never once did we have to wait for a taxi or the hotel car to take us anywhere, and prices are amazingly cheap in comparison to the uk!
Special mention to Morgan in the Rosso bar downstairs, who made us feel very welcome and special- and made our evening on the Rosso Birthday Bash evening.
Also a big mention to room service, we ate in our room at dinner times to escape the intense heat for an hour- and they were fantastic in ensuring we had everything we needed and sorting out our meal.
We will definetly be returning in the near future and will never hesitate to recommend this hotel to my customers here in the UK.

Thankyou for making our stay in Dubai so memorable :)

  • Stayed June 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank megan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, October 9, 2011
Dear Guest,

We were pleased to read that you have enjoyed your stay in the hotel. Guest satisfaction is amongst our highest priorities and it is satisfying to know we were able to meet with your expectations.

Your feedback is greatly appreciated and I look forward to welcoming you once agin our hotel and assuring you of our best services and attention at all times.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amwaj Rotana

Property: Amwaj Rotana
Address: 79 Al Sufouh Rd | The Walk, Jumeirah Beach Residence, Dubai 86834, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Luxury Hotel in Dubai
#75 Business Hotel in Dubai
#86 Family Hotel in Dubai
#87 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Amwaj Rotana 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally located along Dubai's famous leisure and retail strip known as "The Walk", Jumeirah Beach Residence (JBR), you will experience the height of comfort at Amwaj Rotana Hotel. Presenting a portfolio of 301 tastefully furnished sea view rooms and suites including the prestigious Club Rotana offering lavish personalized hospitality, Amwaj Rotana Hotel boasts the largest rooms along JBR each with its own balcony. With three award-winning restaurants offering Italian, Japanese and international cuisine as well as live entertainment, happy hours, theme nights and more, guests of Amwaj Rotana can expect a fun-filled visit. Recreational diversions on the hotel grounds includes Bodylines Fitness & Wellness Club that comprises of temperature-controlled adults' and kids' swimming pools, a fully-equipped gymnasium, Jacuzzi, steam rooms, sauna and spa. Complimentary WiFi is available in all public areas of the hotel. The hotel benefits from the features around the vicinity such as the recently opened The Beach Mall featuring a children's water park, direct access to Jumeirah Beach, retail and entertainment options as well as the Dubai Tram at Jumeirah Beach Residences 2 station, just a three-minute walk from the hotel. Guests can also enjoy a scenic walk around the Dubai Marina Promenade. Complimentary shuttle service is also available from the hotel to prominent malls in Dubai. ... more   less 
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Also Known As:
Amwaj Rotana Hotel Dubai

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