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Amwaj Rotana
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Reviews (3,595)
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All reviewshorizon restaurantrosso restaurantsun deckdubai eyesea viewpool areapremium roomrecommend this hoteljbr walkthe club loungepublic beachexcellent hotelrestaurants and shopsconstruction workdubai marinaexcellent stayafternoon tea
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2,653 - 2,658 of 3,596 reviews
Reviewed June 19, 2011

My husband and I stayed at this hotel in June 2011. It's a lovely, clean and big hotel. The location is perfect. At the end of the "The Walk" and conveniently situated within walkable distance to all shops, restaurants and cafe's. It is also only a 10-15 minute walk to Jumiera Lake Towers metro station. Outside the hotel you will find ample amount of taxis'.

The Rooms are spacious and large. We had a large kind size bed with a balcony and view of the sea and swimming pool. The rooms are fully equipped with Satellite TV (inc. BBC) and a mini fridge/bar. The bathroom's are big with wet rooms. The shower is powerful. The rooms are cleaned daily with a regular turn down service. They provide bottles of water daily.

The service in this hotel is outstanding. Everyone is pleasant and greets you very well. If you have any issues, they will answer them efficiently and quickly. Always eager to help and to guide you in any way. Special mention to Dorothee, one of the managers, who organised special birthday cake and complimentary fruits for us. Also the lady on the travel desk is very pleasant and will help you with any questions re Dubai.

The Horizon Restaurant serves breakfast. Although we never ate at the restaurant, we did have breakfast at this restaurant everyday. There is a selection of hot and cold cooked breakfast with cereals, yoghurts, breads, fruits and juices. The breakfast service is very good. The breakfast can get quite boring as it is very same dishes every day. It would benefit by changing the buffet, perhaps adding some Indian dishes as it does have international, Chinese etc cuisine.

The Swimming Pool is a great size with a separate one for the kids. There are sun-loungers and you will always find a space. The one week we were there, we never struggled to find a sun lounger. Towels are provided. There is a walk way to the beach- which is opposite the hotel. Whilst it is very hot in Dubai, it is a bit hot to walk to the beach, however, it still is a short distance.

The 3rd Floor has a health center which contains a Gym and a Jacuzzi and separate Sauna/Steam Room. It is very clean and enjoyable to use. Only criticism is that they have timings for when the Women and Men are allowed to use the Jacuzzi. It would be great if they had a few hours where you can use it with your partner. But according to Dubai law it's not possible.

Only criticism about the overall hotel is the lifts. The lifts are really annoying. there are only 3 lifts over 25 floors, which take forever to come. We were left waiting for over 5 mins waiting for a lift, especially at peak times. (breakfast). When the lifts do come to your floor- they're always full, leaving room for further frustration. There are also no accessible stairs, which is a shame, as I'd have happily used the stairs instead of waiting around for the lifts.

Free Wifi/internet would also be very helpful!

Overall it's a great hotel to stay in and would recommend for anyone to stay here!

Room Tip: The Higher the Better!!
  • Stayed: June 2011, traveled as a couple
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2  Thank arb9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded June 22, 2011

Dear Guest,

Thank you very much for taking the time to write about your great experience here in Amwaj Rotana Jumeirah Beach Dubai.

It is with great pleasure to read such positive comments and surely will be forwarded to the whole Amwaj Rotana team. Customer satisfaction is amongst our priorities and every individual comment will assist us in providing better service in the future.

Looking forward to have you staying with us again very soon.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach Dubai

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Reviewed June 11, 2011

The Amwaj Rotana-Jumeirah Beach Hotel is located on Jumeirah Beach in Dubai. The hotel is in a great location for many activities and attractions. The beach is literally steps away from the hotel. The hotel is in the vicinity of several malls and other shopping places.

My stay at the hotel was awesome. Club Rotana members (information on how to join Club Rotana Rewards can be discovered on www.rotana.com or asking a Rotana staff member) are able to check-in from the Club Rotana Lounge. The Club Rotana Lounge was a great experience as well. If you are a member of the rewards program, you are able to have access to internet in the lounge, light snacks, and many other extras that are apart of the program.

The service of the staff was impeccable! Ms. Dorothee (Guest Services Manager) was absolutely the greatest! She and her staff orchestrated a smooth check in process and made sure the transition to the rooms was efficient. They are an amazing staff!

The Club Rotana Sea View rooms are great. I was able to view the sunrise and sunset against the sea’s horizon during my stay. The room itself was provided with fresh fruit and a personalized message on the TV screen as I arrived in the room. The bed was quite comfy and sitting area was welcoming.

My first stay at the Amwaj Rotana-Jumeirah Beach Hotel was one of the best stays I’ve had a hotel here! I look forward to my next stay at the hotel. Thank you Ms. Dorothee and Amwaj Rotana!

  • Stayed: June 2011, traveled with friends
    • Value
    • Sleep Quality
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Thank frugaldiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded June 18, 2011

Dear Guest,

We are extremely pleased to know that you have enjoyed your stay with us in Amwaj Rotana Jumeirah Beach Dubai.

Your positive comments will be shared with all the employees of the hotel, especially with the Club Rotana Lounge team which you have praised in your feedback.

We do hope to see you again very soon and make your next stay as impeccable as you had your last stay.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2011

Stayed at the Amwaj for 5 nights. Large room overlooking the beach with a view to the Palm Island. Pool area not massive but could always find a space and there was enough shade.
Supermarket 100m from the hotel was good as drinks etc were quite expensive.
Metro 10 mins walk away although taxis are all quite cheap and there are enough places to eat nearby.
All the staff were really helpful, hotel was exceptionally clean and would recommend it to anyone.

Room Tip: Request a high up room
  • Stayed: June 2011, traveled solo
    • Value
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5  Thank FMcL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded June 7, 2011

Dear Guest,

Thank you very much for taking the time to bring your positive feedback about your last stay in Amwaj Rotana Jumeirah Beach to our attention.

We were pleased to read that you have enjoyed your stay in the hotel. Guest satisfaction is amongst our highest priorities and it is satisfying to know we were able to meet with your expectations.

Your feedback is greatly appreciated as such information enables us to continuously monitor and improve services and facilities we are offering.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai

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Reviewed May 31, 2011

My partner and I stayed at this hotel over the Easter break. We were really impressed with the amenities and the service. Staff were polite and attentive and the room was spacious and clean. Great location near to beach and shops and good taxi rank outside. Although the pool area is not huge at no point was it overrun and the pool staff are vigilant about removing towels from loungers that are not being used.

Added bonuses were cool towels and fruit snacks offered around the pool during the day and then in the evening the bar overlooking the beach was beautiful when lit up with fairy lights. All in all a relaxing and stress free break.

  • Stayed: April 2011, traveled as a couple
    • Value
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2  Thank DVS83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded June 7, 2011

Dear Guest,

Thank you very much for having spent your short Easter break here in Amwaj Rotana Hotel Jumeirah Beach. We were very happy to read that you have enjoyed your stay with us.

Your comments are very helpful and will be shared with all team members in order to provide continous great service to all our future guests.

We look very much forward to welcoming you back to Amwaj Rotana Hotel Jumeirah Beach.

Once again we thank you for your positive feedback.

With kind regards,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach, Dubai

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Reviewed May 23, 2011

Service delivery and customer relationship was consistent across front desk, housekeeping, restaurant and concierge. Staff were efficient and friendly, tailoring their interaction and interpreting my needs which to me is preferable to just being "processed" Our room was spacious, clean and comfortable. The beds were very comfortable and the sea view is not just visible from the balcony but can also be seen from inside the room. At night there was no noise from the pool area or outdoor bar, they close around 2100 hrs. Double glazing is also fitted. We stayed for 4 nights on the 12th floor and did not experience the intrusion of music or associated sub woofer thump. The only disturbance experienced was from the room next door (guests laughter) from 0300 to 0400 Hrs. The noise came through the adjoining door.
The buffet breakfast in the Rotana club was good and the service was excellent. The same waitress served us each morning and always remembered our coffee preference. The Benihana restaurant served delicious sea food and steak and the service was also excellent. A glass wall separates the dining room from the kitchen and the chefs prepare food in full view of the guests. The seats we were given allowed us to see our meal being prepared. The chef and his team took the time to be entertaining too. There is also the opportunity to have the chef cook at the table; you may have to book that.
The hotel is adjacent to one end of "the walk" where there are restaurants and shops, with a night market operating on some evenings. We did venture further afield using taxi and the metro, which we used a taxi to get to. (It was hot)
Checkout was effortless with the bill prepared and settled in the Rotana Club after breakfast. The bill was clear and easy to follow.
The Rotana staff at the airport were helpful and friendly. The transfer from the hotel back to the airport by car, although early in the morning, was on time and the journey relaxing.

Room Tip: Higher is better.
  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank duncnfeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this reviewResponded May 30, 2011

Dear Guest,

It is such a delight to read about your favourable feedback following your recent stay at Amwaj Rotana Jumeirah Beach Hotel. Certainly, your comment is very satisfying to us.

My team and I share the same passion in trying to please our guests through high standard of service and facilities which we strive to achieve at all times.

Thank you once again and we would love to welcome you back in the near future.

With kind regards,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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