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“Fantastic service”

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Crowne Plaza Dubai Festival City
Ranked #40 of 540 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
2 reviews
“Fantastic service”
Reviewed March 4, 2014

Thank you to the Staff at Crowne Plaza Festival City, we had an event at the Skyline Lounge and everything went so smoothly thanks to the team. The venue is stunning, our clients loved watching the sun go down over Dubai and then we saw Skyline lounge turn in to a chic place to have a drink and relax. The food was delicous as well. Many many thanks team!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank HHSAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,520 reviews from our community

Traveler rating
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    392
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (377)
Date | Rating
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English first
Surrey, United Kingdom
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 1, 2014

My wife and I stayed in the Crowne Plaza hotel for five days on our final exit from Dubai, having been resident there for the past ten years. The hotel was first class, with Creek views that give Mazing sunset shots of Burj Khalifa, currently the world's tallest building, and the Dubai Creek, while adjoining Festival city! a major Dubai shopping venue.
A short drive from the Dubai Mall, Burj Khalifa and the main airport, there are few batter places to stay although there is limited access to beaches. Dubai is such that a public beach is never too far away. Jumeirah is your best shot, with the paid public beach and free beaches available to tourists.
Remember to observe conservative values; the UAE is an Islamic destination with touristic opportunities.
Much more on offer if you need advice.

Room Tip: Make sure you choose Creek facing, that will give you views of Dubai and Burj Khalifa.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharples555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 4, 2014
Dear 'sharples555',
Thank you very much for taking the time to share your comments about your latest stay at Crowne Plaza Dubai Festival City.

We are very pleased to read that you enjoyed your stay and appreciated the remarkable skyline and view we have in the hotel, which we are extremely proud of. We hope we were a good place to rest before your final departure.

Wish you all the best in your next destination, we hope you still visit us if you have the opportunity to visit Dubai any time in the future.

Sincerely,
Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
Reviewed February 25, 2014

I staied at crowne plaza dfc .
it is very nice and friendly staff .
I enjoyed every momment.

Beautiful room on the 6th floor, very clean, lovely bathroom and toiletries, stunning views of the Dubai skyline and the Creek. Short taxi ride into centre of Dubai for the souks etc. Staff were delightful, very helpful and courteous

Room Tip: king siz bed amazing bed
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 302marwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 4, 2014
Dear '302marwan',
Thank you for taking the time to write on Trip Advisor about your recent stay at our hotel.

We are pleased to read you enjoyed many aspects of your stay specially the highlight on the service and the room. We will continue doing our best to exceed our guests expectations and hope we have the chance to welcome you once again on our hotel.

Sincerely
Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, England
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 23, 2014 via mobile

Another excellent stay at this hotel in Dubai, following my first stay back in June 2013. Located next to one of the main malls, Festival City has lots to offer; good shopping, nightlife and the hotel is clean and well run, my only minor niggle is the Belgian Bar is not non smoking, reminds me if days in London pre the smoking ban.

Stayed February 2014, traveled on business
Helpful?
1 Thank StuartE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 4, 2014
Dear 'StuartE',
Thank you for posting your comments of your latest experience at Crowne Plaza Dubai Festival City.

We are happy to read that once again you chose us as your hotel for your trip to Dubai, and it makes us proud to notice that you enjoyed it.. We look forward to many more opportunities to serve you in the near future.

Best Regards
Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 16, 2014 via mobile

Stayed here last week for two nights. It's a wonderful place for family as well as business. The amenities are really good. The service is excellent. It's very close to airport and hence convenient. Overall a great place to stay in Dubai.

Stayed February 2014, traveled on business
Helpful?
Thank manishgreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 4, 2014
Dear 'manishgreat',
Thank you for posting your comments on TripAdvisor and for letting us know your thoughts after your two nights in our hotel.

We are glad to read your positive comments and know that our efforts to deliver great service to our guests are being recognized.

We look forward to your next visit to Dubai and to our hotel.

Best Regards,
Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakham, United Kingdom
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed February 15, 2014

Stayed here on 12-14 February 2014. Beautiful room on the 11th floor, very clean, lovely bathroom and toiletries, stunning views of the Dubai skyline and the Creek. Short taxi ride into centre of Dubai for the souks etc. Staff were delightful, very helpful and courteous, and a special mention must go to Monir (concierge dept) whose smile would light up our day. Breakfast was excellent with amazing choices. Only downside was the price charged for 4 beers in the bar - almost £36 which we felt was rather steep.

Room Tip: Book a Creekside room - the sunset views are amazing.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judith1344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 4, 2014
Dear 'Judith1344'
Thank you for taking the time to share your comments on Trip Advisor.

We work very hard to ensure our facilities and services are superior and are happy to see it reflects in our guests' experiences. Your highlight on Monir's service is a delight to read and I can assure you it will be communicated to him and the team, as it will be of great inspiration to continue delivering a remarkable service.

We appreciate your feedback and look forward to welcoming you back to the Crowne Plaza Dubai Festival City

Sincerely,
Marcus Sutton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 9, 2014

This was our second visit in 3 years and it was as good as the first.
Lovely room with fab view of the creek and pools. We spent four comfortable nights.
We ate in one of the restaurants sat outside and watched fireworks which were very impressive.
All staff both inside the hotel and by both pools were attentive and nothing was too much trouble.
We were travelling with 2 children and found all staff helpful and friendly.
I also used the gym which was fairly well equipped, if I was to be picky the equipment could do with updating.
Great hotel will be back!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouiseMyall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, March 4, 2014
Dear 'LouiseMyall',

We would like to take the opportunity to thank you for your loyalty to the Crowne Plaza Dubai Festival City and for taking the time to share your comments on our website. I am pleased to receive your positive feedback and note that you enjoyed many aspects of your visits in our hotel.

We take great pride of the skyline view and the service of the team, receiving your praise highlighting those two areas gives us confidence and inspires us to continue delivering successful experiences to our guests.

Thank you again for your comments and we certainly look forward to your next visit.

Best regards,
Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#37 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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