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Crowne Plaza Dubai Festival City
Ranked #40 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed September 26, 2013 via mobile

Stayed here several times . A great place to stay in Dubai. If you like shopping, it's connected to the Festival City Shopping Mall.
the staff is really friendly and professional.
Breakfast was exceptional with a good variety of choices. The pool area has a relaxed atmosphere
Lovely rooms, clean and great outlook on the sea side to the city.

  • Stayed: September 2013
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1  Thank Mai_alh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded October 10, 2013

Dear Mai_alh,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. I appreciate the compliments about our hotel regarding our exceptional breakfast and clean and lovely rooms. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare

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Reviews (1,583)
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787 - 793 of 1,583 reviews

Reviewed September 18, 2013

A great place to stay in Dubai. If you like shopping, it's connected to the Festival City Shopping Mall. If you're a smoker, the attached Belgian Café allows indoor smoking amongst the diners - like being back in the 1980's. Breakfast was fantastic. Staff were all very friendly and helpful. Room was huge and the bar fridge was well stocked. We were upgraded as it was our first time at the hotel.

Room Tip: Tell them it's your first time in Dubai and/or the first time at their hotel and you should get...
  • Stayed: September 2013, traveled as a couple
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Thank DaleBbB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded September 25, 2013

Dear “DaleBbB”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

It's pleasing to know you had an enjoyable stay and that you enjoyed all the facilities at the hotel and the room. Thank you for appreciating our "friendly and helpful" staff and the room upgrade that you received.

We hope to have the pleasure of welcoming you back to the hotel, hopefully in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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Reviewed September 15, 2013

If you are looking for a quiet room close to the airport I would recommend Crowne Plaza Festival city. They have a special "quiet floor". Lovely outdoor area overlooking the river where you can have dinner or breakfast. A little out of the main city centre but a short taxi ride to the metro. Lovely rooms, clean and great outlook on the river side to the city. Great breakfast but not a huge choice for a celiac.

Room Tip: level 10 river side for a quiet room and good view of the city
  • Stayed: September 2013, traveled as a couple
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Thank familyCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded September 25, 2013

Dear “familyCanberra”,


Thank you for taking the time to review your recent stay at Crowne Plaza Dubai Festival City here on TripAdvisor.

I am quite delighted to know that you were pleased with the comfort and privacy that our rooms offered and that you also enjoyed the view of the Dubai Creek from there. Your feedback is very inspiring and will surely be shared with the rest of the team.

We hope to welcome you once again, hopefully in the not too distant future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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Reviewed September 15, 2013

We stayed in this hotel for 7 nights. The one thing that you immediately notice is that most of the staff is really friendly and professional. The interior of the hotel and the rooms have a great design.The hotel is close to the airport and is connected to the Festival City Shopping mall (no airplane noise or shopping crowds though). Breakfast was exceptional with a good variety of choices. The pool area has a relaxed atmosphere with good shading and soft music playing. The gym was also really good and spacious with enough equipment.

Our room was very clean. Occasionally the hotel left some complimentary pastries or fruit which was really great. Also two bottles of mineral water where provided daily.

One thing we think they should look in to is the shower in the bathtub, which tends to flood half of the bathroom when taking a shower.

  • Stayed: October 2012, traveled as a couple
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Thank V K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded September 25, 2013

Dear “V K”,


It was a pleasure to have you stay at the Crowne Plaza Dubai Festival City. Thank you for taking the time to write a review of your stay here on TripAdvisor.

We are happy to know that you had a memorable stay and have so many nice things to say about the staff, the hotel's design, its proximity to the airport, the exceptional breakfast and the recreational facilities.

It's always nice to receive such positive and encouraging feedback from our guests. The team and I look forward to welcoming you once again, hopefully in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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Reviewed September 14, 2013 via mobile

Stayed here several times, always visiting for business purposes.
The hotel is clean, smoking free and the services are of high quality.
Even though it is located in the festival city, all attractions are a bit far.
However, the airport is very close.
Will definitely choose it again.

  • Stayed: September 2013
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1  Thank AnastaG4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded September 25, 2013

Dear “AnastaG4”,


It was pleasing to know you had an enjoyable stay once again at Crowne Plaza Dubai Festival City. Thank you for choosing us and for taking the time to write a review on TripAdvisor.

It was pleasing to read your review and to know that in such few words your explanation made it clear to see how much you enjoyed out hotel and appreciated the services and facilities.

It's great to know that you plan on staying with us in the future as well and we definitely look forward to welcoming you.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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Reviewed September 13, 2013

Many people I believe see the CP sitting in the shadow of its big neighbour, the Intercontinental next door , but I have to say it is up there with the big boy providing a first class service from the moment you stepped inside .Every member of staff we saw greeted you with a smile and assisted us in any way they could .
We used room service a couple of times and the waiters on both occasions treated you like royalty . Also the quality of the food was the tops.
A special mention to Johnathan at the pool bar who worked his socks off for us providing snacks and drinks in desert heat but still maintaining composure and a sense of humour.
Lastly , don't be surprised if the manager stops you for a chat and asks how you are doing. Marcus Sutton runs a happy ship and makes sure you are being well looked after.
This is well worth a visit and while I have read reviews that the CP is out the way , there are not many places you can walk in the vicinity of your Dubai hotel in comparative safety and distant from the Dubai motorist.
We walked from the hotel to Al Badia Village every morning , it takes an hour, where you walk along the Marina towards the golf course surrounded by pathways with flowers and plants on either side finally cutting through the village itself . In the afternoon we went the opposite way along the side of the creek passing the Marsa Plaza Residents Suites taking you almost to Dubai Creek Golf Course. That is 40 minutes there and back. Again no traffic.
For those looking to jog ask at reception for a map of the area that provides two well set out routes. Mind you, those who want more can go to the gym, best of luck.
Those that want to explore , can take a taxi or do as we have done , walk to the nearby Festival City Mall and get on the big red bus outside Marks and Spencers. It's easy.
Finally for those on a short stay in the city, the hotel is only a 10 minute taxi ride from the airport and you don't hear any aircraft noise. Perfect

Room Tip: High floor some distance from the lift. Early risers do like to talk waiting on the lift
  • Stayed: September 2013, traveled as a couple
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Thank AndrewMutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded September 25, 2013

Dear “AndrewMutter”,


It is indeed pleasing to read such a complimentary and detailed review of your recent stay at Crowne Plaza Dubai Festival City. Thank you for taking the time to share this with us on TripAdvisor.

We are truly delighted to receive your feedback and to note that you enjoyed the services and facilities that our hotel had to offer. I was especially happy to know you had the chance to explore the surrounding areas at leisure and it was great meeting you as well. Your kind words about our team and the quality of service delivered by them will surely be shared and appreciated.

Thank you for recommending us once again. We hope to have you stay with us, hopefully in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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Reviewed September 6, 2013

We are a family of four with young teens stayed ten nights location is outstanding 15 minutes by taxi to Dubai mall conveniently connected to intercontinental hotel and festival city mall which gives it a plus staff were extremely friendly always want to help. breakfast above average however the waffles and pancakes require more attention the swimming pool area was slightly tight due to renovation not very deep. The down side of the hotel they forgot to give us a wake up call despite our request the night before And I think the hotel is overpriced IHG rewards club gave us a very hard time to redeem our points and until now they keep giving excuses after excuses.
I will stay in this hotel in a very low season time

Stayed: August 2013, traveled with family
1  Thank addictedtotravel80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded October 16, 2013

Dear “addictedtotravel80”,


Thank you for choosing to stay at Crowne Plaza Dubai Festival City and for taking the time to write a review on TripAdvisor.

I was disappointed to know you faced a few inconveniences during your stay. Please be assured that your feedback has been taken into consideration and we will make the necessary improvements. Despite this, I'm glad to know you had an otherwise pleasant stay and were pleased with the hotel's location and the helpful and friendly nature of our team.

I sincerely hope to have the pleasure of inviting you once again to our hotel so that we can provide you with a true Crowne Plaza experience.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#29 Spa Hotel in Dubai
#37 Luxury Hotel in Dubai
Price Range: $130 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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