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“Nice hotel but.....”

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Crowne Plaza Dubai Festival City
Ranked #42 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed September 6, 2013

We are a family of four with young teens stayed ten nights location is outstanding 15 minutes by taxi to Dubai mall conveniently connected to intercontinental hotel and festival city mall which gives it a plus staff were extremely friendly always want to help. breakfast above average however the waffles and pancakes require more attention the swimming pool area was slightly tight due to renovation not very deep. The down side of the hotel they forgot to give us a wake up call despite our request the night before And I think the hotel is overpriced IHG rewards club gave us a very hard time to redeem our points and until now they keep giving excuses after excuses.
I will stay in this hotel in a very low season time

Stayed: August 2013, traveled with family
1  Thank addictedtotravel80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded October 16, 2013

Dear “addictedtotravel80”,


Thank you for choosing to stay at Crowne Plaza Dubai Festival City and for taking the time to write a review on TripAdvisor.

I was disappointed to know you faced a few inconveniences during your stay. Please be assured that your feedback has been taken into consideration and we will make the necessary improvements. Despite this, I'm glad to know you had an otherwise pleasant stay and were pleased with the hotel's location and the helpful and friendly nature of our team.

I sincerely hope to have the pleasure of inviting you once again to our hotel so that we can provide you with a true Crowne Plaza experience.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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814 - 820 of 1,606 reviews

Reviewed September 3, 2013

Straight forward reviews:
1) Valet Parking - Staff was confused, so many cars from both hotels (Crowne and Intercontinental are side by side), and many other cars left in the mid of the way, to add the chaos.
2) Reception - Excuse me, I was on the line already, and it's my turn. Why should somebody else got served before me, just because of skin color?
3) Restaurant - Not bad, just not really healthy as well. Juices are not fresh, this is first experience with Crowne, they used to have fresh orange juice at least.
4) Pool - Friendly staff and professional.
5) Check Out - same experience as the Check In, my luck. However, the Manager finally has to come and handle the check out. Seriously, they are too old for this type of job, probably they should have been promoted two years ago.

Tips for travelers:
1) Stay nearby Mall of Emirates, google Al Barsha Dubai, you'll find so many good /affordable hotel. If you're PC member, choosing Holiday Inn Al Barsha is not a bad idea, or CityMax is 5 minutes walk to Mall of Emirates.
2) Get Silver Metro (Train) Card, it's useful for roaming around as the lines connected to all major shopping malls, such as Dubai Mall, Ibn Battuta Mall, Deira City Centre.
3) Taxi is expensive, only use them when travelling in group or utilise as a feeder to connect to Metro station.
4) Dubai is very safe city and people generally friendly dont worry to ask the routes or directions.

Room Tip: Choose sea view
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  • Stayed: August 2013, traveled with family
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2  Thank explorer7739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICCPICRS, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded September 4, 2013

Dear “explorer7739”
Thank you for taking the time to write a review after your recent stay with is at the Crowne Plaza Dubai Festival City.

I was pleased to note that there were positive aspects to your stay however was disappointed to note that there where areas that we did not meet you expectations and as a result left you overall unsatisfied.

I would like you to note that we have addressed your comments regarding the congestion on the driveway upon your arrival directly with our Valet and Security team so that they can investigate accordingly.

I would like to especially apologise if you felt that you were not attended to by our Reception team before others that arrived after you and would like you to rest assured that was not intentionally done. We are pleased to have over 62 nationalities working in our hotel and love the fact that we have many loyal guests from all around the world supporting our company’s philosophy of “Celebrate Difference”.

Thank you for your positive comments regarding our “friendly and professional” Recreation team and I would like to highlight that our Zaytoun Restaurant does provide a selection of healthy alternatives for breakfast and that our orange juice is fresh however, given your comments, we are considering the addition of additional “healthy” options.

Dear “explorer7739” once again thank you for your comments and I do hope that we will have the pleasure of welcoming you back again where our team will be ready to make amend and provide you with a great experience.

Kind regards,

Marcus Sutton

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Reviewed August 27, 2013

Three nights on business using their facilities. Although there is some building work out the back of the hotel (near completion) near the pool, the facilties and the service was very good. The attention we had during our use of the meeting room was good with our own facilitator available when ever we required. The rooms were well presented and the house keeping very good if a little late in the day. Lunches each day were of a high standard. A good choice in Dubai but it is not central. There is a mall next door through the IC hotel which is nice if you have time. It provides some better selection for eating as well.

Room Tip: Creek view? Three lifts so access to floors not a problem. Goes up to 19 floors.
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  • Stayed: August 2013, traveled on business
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Thank Bazzerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded August 29, 2013

Dear “BazzerBoy”,


Thank you for taking the time to write a review of your recent stay at Crowne Plaza Dubai Festival City on TripAdvisor.

I enjoyed reading your review and am glad you enjoyed so many aspects of your stay, such as the attentive service provided by the staff throughout your event, the high standard of the food and beverages and the facilities within your room.

I do look forward to welcoming you back to the hotel, hopefully in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

Overall a good experience at Crown Plaza - Festival city. Good location from the airport, ideal location from city to move around in UAE. The staff is very friendly and very cooperative, they will help you if any information is required.

Overall an Excellent stay at Crown Plaza - Festival city.

Room Tip: Above floor 7th for a good view.
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  • Stayed: August 2013, traveled on business
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1  Thank Aldrin12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded August 29, 2013

Dear “Aldrin12”,


It was very pleasing to know that you had an “excellent” stay at the Crowne Plaza Dubai Festival City and I’d like to thank you for taking the time to recommend us on TripAdvisor.

It was a pleasure to read your review and to know that in such few words your explanation made it clear to see how much you enjoyed our hotel and appreciated the “friendly” staff and convenient location. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

We stayed at the Crown Plaza Festival City on our transit time from Australia to Europe for two nights! A good property, comfortable rooms, and a nice heaven to hide from the 40C heat. It is connected to the Intercontinental, and you can use the pools on either property. The heat retreated me to the indoors, just too hot this time of the year. We had a small problem on the second night of our stay, where it seemed ana Arab family had checked into our floor with I think around 6 rooms. i don't know where the parental supervision was at 11.30 at night, but the kids were running riot in the corridors, playing with Ipads, mobile phones and running up and down the corridors stopping us from sleeping. i did go out and ask them to be quiet, but got very severe looks from the older kids, as if to say, we own this place, we will do what we want. When I mentioned it to the reception staff on check ut, they apologised and said, yes we were aware, we had more complaints, well then why did the security not go up and deal with the situation. There is a camera on every floor, and they would have been able to view this on the security system.

  • Stayed: August 2013, traveled as a couple
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1  Thank ZoZoMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded August 29, 2013

Dear “ZoZoMelbourne”,


It was quite pleasing to know that you had an enjoyable stay at Crowne Plaza Dubai Festival City on your recent trip to Dubai. Thank you so much for once again sharing your experience here on TripAdvisor.

It was disappointing to read about the experience you faced at night. Please be assured that this has been communicated with the respective department and is currently being investigated.

I sincerely hope to have the pleasure of inviting you once again to our hotel so that we can provide you with a true Crowne Plaza experience.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We had a three night stay here in May. Staff all very friendly and most helpful. It has a great shopping mall adjacent to the hotel. The room was nice and big and very very clean. It is a short drive from the airport and not too far from the city. Taxis are plentiful and pretty cheap. It was actually very nice to come back to the hotel after a hectic day out and not have crowds all around you. I would definitely recommend this hotel. By the way the Desert Safari is a must do.

  • Stayed: May 2013
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1  Thank Allymacklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded August 29, 2013

Dear “Allymacklin”,


Thank you for choosing to stay at the Crowne Plaza Dubai Festival and for sharing your experience here on TripAdvisor.

It was pleasing to know you had a comfortable stay and the close proximity of the hotel to the neighbouring shopping mall and the spacious rooms all added up to making your stay a memorable one. We hope to have the pleasure of welcoming you once again to the hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

I am almost a permanent resident of this Hotel and everything in this hotel is perfect. Location, cleanness, room service, and the most important thing, staff.
They are always there to help you and make sure that you are happy.
Couple of months ago I just mentioned to the guest service manager that I will bring my wife for our anniversary in July. surprisingly when we got there we were surprised by the flower arrangement and anniversary cake in our room.

  • Stayed: July 2013, traveled on business
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1  Thank kiarash k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this reviewResponded August 29, 2013

Dear “kiarash k”,


Thank you for sharing such a complimentary review of your recent stay at Crowne Plaza Dubai Festival City.

I am pleased to know you've chosen to stay with us so many times in the past and have consistently been impressed with the friendly and helpful service you've received from our entire team.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City and it is very rewarding to learn that this has been achieved on each of your visits. Thank you for recommending our hotel to other travelers visiting Dubai and we do look forward to the opportunity of once again welcoming you back to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#31 Spa Hotel in Dubai
#39 Luxury Hotel in Dubai
Price Range: $168 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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