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“Paradise 10 mins from the airport”

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Crowne Plaza Dubai Festival City
Ranked #40 of 540 Hotels in Dubai
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Paradise 10 mins from the airport”
5 of 5 bubbles Reviewed April 29, 2013

This is a perfect hotel for a quick stopover (or longer!) - just 10 minutes in a taxi from the airport with mammoth mall attached; you couldn't want more if you're just passing through. We had a quick two night stay here; wished it was longer. Staff were wonderful - we rocked up a 8am and they not only checked us in 6 hours early without a quibble (whilst feeding us fresh dates and coffee) but also upgraded our room as they had capacity to do so. All the staff were incredibly polite and helpful. The room (a deluxe room) was incredibly comfortable; amazing view (straight through from the luxury bathroom!). Bed was massive and very comfortable; curtains were black out; plenty of space for luggage, etc. Only (very small) things that let the room down were the complimentary toiletries which didn't match the quality of the rest of the experience (but were still satisfactory) and the air conditioning was a little noisy and damp smelling; but it worked perfectly well and didn't disturb our sleep so a small thing really. The breakfast buffet was of a very high standard with everything you could want - but beware, it doesn't come cheap at AED110 per person! It's well worth getting a B&B rate. Still, as we booked this hotel on BA airmiles, the whole experience was perfect value for money!! The pool is a good size with a lane for laps which was great. There are plenty of sun loungers and a lovely area with tables and comfortable lounges under the palm trees for relaxing. The hotel is also linked to the Intercontinental next door and you can wander along if you prefer the look of their pool or poolside bar. There is a walk way that goes right around the Festival city area - and maps in the room for 3 and 5km runs (probably not advisable in the summer!). The Belgium (Beer) Cafe on the 5th floor had great live music playing while we were there - but again very expensive. We sat outside on the patio and enjoyed a cold beer; the view over the water was great but the car fumes from the nearby bridge were pretty choking and we ended up moving inside. The Festival City shopping mall is all part of the same complex with all the usual stores plus lots of cafes and restaurants along the canal. It's open until midnight Friday and Saturday and we ended up wandering across to get dinner at the food court here, saving a fair amount. We didn't visit the fairground (yes - there is a fairground!) but there were plenty of families around (perhaps too many for our liking!); it seems a popular place for local families and tourists alike. The area is easily accessible by taxi to other parts of the city, but beware swindling drivers who ask if it's your first time in Dubai as you leave the hotel - they're less curious about your travel plans than wanting to know if they can take you the long route; and long route he did... we ended up paying 3 times the fare! Taxis are cheap in comparison to everything else in Dubai, but still... All in all, couldn't recommend this hotel enough.

Room Tip: Go for the deluxe room for extra luxury and get B&B to save on the quality breakfast buffet.
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  • Stayed April 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Not_too_Shabby_4LC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “Not_too_Shabby_4LC”,


Thank you so much for taking the time to post a most complimentary and detailed review about your recent stay at Crowne Plaza Dubai Festival City. I was very happy that you appreciated the charm and friendliness of our hotel.

It was a pleasure to know that you enjoyed the service provided by our staff, the comfortable rooms, and the various dining and recreation options offered. I was also happy to know that you appreciate our close proximity to the shopping mall and find this convenient. Your kind words will definitely be shared with the team and appreciated.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City and it is very rewarding to learn that this has been achieved on each of your visits. Thank you for recommending our hotel to other travelers visiting Dubai and we do look forward to the opportunity of once again welcoming you back to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,520 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Rotherham, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

I have stayed at this hotel twice. The first time was for a holiday when the 'Ash Cloud' prevented me returning home. The staff could not have done more, they looked after checking the airline for me and even arranged my flight. The next time was last December and once again they were very attentive and even remembered me! The food if excellent and so are the facilities. I would recommend this hotel.

Room Tip: The executive rooms are worth the supplement because they overlook the Dubai Creek.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gingerzack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “gingerzack”,


It was very pleasing to learn that you had a wonderful time during your recent stay at Crowne Plaza Dubai Festival City. Thank you for taking the time to write about your experience here on TripAdvisor.

I was happy to read that you appreciated the teams dedication to ensuring you have a comfortable and enjoyable stay during both your visits and that you also enjoyed the dining options available at the hotel.

Thank you once again for recommending us. I really hope to have the pleasure of welcoming you back to our hotel soon.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 27, 2013 via mobile

this hotel is so special in every thing starting from location going thro service food staff and closing in view
when we arrived they welcome us with a big smile and the offer us a cold water. in the reception "Nizar" was so kind he and he let us in before 1400 at wad about 1130.
we entered the room it was so grate clean cold and ready. the view was breath taking the sea ,one brag and old ships.
the break fast is really good and we where lucky to have good wither and we have it out side.
one thing the food was the same for three days ( it is fresh but every day same food)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mullaai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed April 27, 2013 via mobile

This is one of the hardest reviews which I had to write. In one respect the hotel is really nice but in another it left me desiring more.

Pros:
Lovely room decor
Most comfortable mattress
Nice amenities
State of the art digital lighting controls
Spacious bathroom
Connection with intercontinental and mall
Timely valet and bell service

Cons:
Did not get a room upgrade or daily newspaper as gold priority members should
Breakfast buffet was almost out of bread for a good 20 minutes
You just almost say "wow"

Stayed April 2013, traveled as a couple
Helpful?
Thank Maher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Dubai Festival City, responded to this review, May 21, 2013
Dear Maher A,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts.

We value you as our Priority Club Rewards Member and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed April 21, 2013

I have stayed in hotels all over the world but the wonderful welcome I had from a young gentleman called Hassan was one of the best. The hotel is very relaxing, the pool area & gardens are superb I cannot find any thing negative to say, I have been to Dubai many times, this is my first time here and it won't be the last, this hotel seems to have got everything right, well done to all the staff and a big thankyou for making our stay perfect.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david2406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
109 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

Loved the Crowne Plaza in Festival City. Stayed there while attending a conference. I can't say enough about the hotel. The rooms are very spacious, great amenities, very clean, attentive staff, fabulous breakfast, etc. I can't find one negative thing to say about the Crowne Plaza.
It is located next door to the Intercontinental, which is connected to the Festival City Mall. No need to go out for dinner or shopping. Highly recommended.

Room Tip: Higher floor for better view.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronin28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat, Oman
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

We regularly visit Dubai and to be honest this is the first hotel that I look up when seeking accommodation. The staff are all fantastic and cannot do enough for you. Always pleasant and courteous. Our last stay was for my wife's birthday and they had provided strawberries and cream for our arrival. Later on, they sent up a rich chocolate cake to help us celebrate.

The rooms are great, clean and spacious, well appointed. The hotel is perfectly located for everything you need to do and is adjoined to its sister hotel, Intercontinental, and Festival City shopping mall.

Great restaurant are all around you and the Belgian Beer Cafe is a super spot to unwind. Live music at the weekend adds to the ambience.

Will definitely be back

Room Tip: Seek a creek view
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomAky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#37 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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