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“Grater than expected!”

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Crowne Plaza Dubai Festival City
Ranked #38 of 545 Hotels in Dubai
Certificate of Excellence
Moscow, Moscow City, Russia
1 review
“Grater than expected!”
Reviewed April 12, 2013

We had a very limited budget this time and decided not to go to Jumeirah as we previously planned. At a first glance this hotel seemed to be a compromise: 5 stars but far from the sea. But afterwards we found out that location was perfect - not crowdy, many good-priced restorants, big shopping mall (Festival city mall). I'd say it's city inside the city. And despite on the fact that it's not the beach hotel it's still exists close to water (at Dubai creek). What makes this place absolutely perfect is the terrace with palms, waterpools, wicker furniture and wonderfull view.I spent much time smokin' shisha on this terrace. Cuisine is perfect too. There are lots of details making you feel comfortable here, even view from your window (wich is great) but can't describe them all, you have to see it for yourself! The last thing to say - we were happy we didn't stay in Jumeirah with it's crowded prominades an eternal traffic jams, anyway it takes less than 15 min to get by taxi to any of Jumeirah beaches from Festival city. Enjoy!

  • Stayed April 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank pavel2kovalenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
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Traveler tips help you choose the right room.   Room tips (382)
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Nairobi, Kenya
Level Contributor
169 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed April 11, 2013

This Crowne Plaza is located in the outskirts of Dubai in the Festival City complex which is close to the airport. The style and service is typical Crowne: good quality for the international business traveler (on the negative side they all seem pretty much the same). Spacious rooms with a nice view of Dubai City, that you can reach only via Taxi (there is no metro stop nearby). Would go back for business , but I would choose something closer to the center and better connected if I had come for a stroll.

Room Tip: Get a high floor: best view of Dubai city
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  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
2 Thank vitt71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Dubai Festival City, responded to this review, April 23, 2013
Dear vitt71,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our rooms.

However, We’re sorry we fell below your expectation regarding our location. I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 10, 2013

As usual it’s Fantastic Hotel.

Stayed from 29th Mar to 1st April. This Hotel is absolutely brilliant.
From Check In to Check Out.
It’s my favorite hotel in Dubai. I tried so many hotels in Dubai , but I always come back to Crown Plaza festival City. This Hotel never lets me down. Thanks to all in Crown Plaza Festival.

  • Stayed March 2013, traveled solo
    • Value
    • Location
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Helpful?
Thank SkyEveryWhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 10, 2013

What to say about this hotel?
Very luxurious and spacious rooms, great accommodations, very friendly and helpful staff, breakfast and dinner were lovely, outside dining/bar and sofas are a great added value on a warm evening, very nice view on the creek.
Really a wonderful experience and definitely on my recommendation list for the future.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank MyWorld2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 7, 2013

I spent 5 days at the Crowne Plaza and loved it. The beds are so comfortable and the staff is very accommodating. I liked that you could eat at the Intercontinental and charge to my room. Easy access to the mall and a short ride to downtown. As a travel agent I would send clients here without a second thought knowing they would be taken care of. Great places to sit in the shade and read.

  • Stayed April 2013, traveled on business
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Helpful?
Thank time2flyaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welwyn Garden City, United Kingdom
Level Contributor
184 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed April 4, 2013

My wife and I spent Easter 2013 at the Crowne Plaza. We cannot fault our stay. Check-in was quick and efficient despite a very late arrival. .

Our creek view room was spacious. quiet and well equipped.

The breakfast buffet was excellent, with a wide range of choices. We liked the option to sit outside. The dinner menu was good, although it could benefit from more choices, although with the range of restaurants in the Mall next door, there was no problem with choice.

The 5th floor gardens and pools were excellently maintained and there were plenty of sunbeds, and towels.

All in all an excellent trip.

Room Tip: Creekside rooms have a view of the city.
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 31, 2013

Exceptionally appointed and modern rooms with full amenities. Stayed in a non-smoking room that truly was absent from any lingering smoke from other rooms/floors. Bathroom was immense with a enormous tub. Bed engulfed me with complete comfort. Check-in and check-out were as efficient as I've seen in any hotel with gratuitous smiles from all the staff. Professional and friendly at the same time. Seen some upscale hotels where the staff is deliriously confused and think being professional demands arrogance, Not here at the Crowne Festival City where they understand how to treat their guests. Location is convenient for shopping since the mega complex mall is next door with great shopping and a slew of fine restaurants along the water to boot. Morning breakfast buffet will not disappoint and is in line with what you expect in a five star establishment. Lastly, if you're a priority club member, you will be recognized and treated for your brand loyalty. GREAT SERVICE, GREAT STAFF, GREAT FURNISHINGS, GREAT HOTEL!

  • Stayed November 2012, traveled on business
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Helpful?
1 Thank FLEEUSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#27 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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